Consult with
Agent/Supervisor
- Agents can place call on hold to consult with other Agents or Supervisor.
- Agent can transfer call to another agent/supervisor.
- Agent can transfer call to another queue.
- Agent can transfer call to internal or external number via warm transfer or direct transfer.
FAQs About Agent/Supervisor consults
Am I charged for minutes when the caller is placed on hold?
Yes if the call is active, and minutes are accumulating, the volume of minutes are charged.
Is there a charge for consulting?
Yes, see pricing page for consulting charges.
Can a supervisor be consulted by any agent at any time?
A supervisor can only be consulted when they mark themselves “available” on the system.