Leena, Your Affordable AI Receptionist & Voice Assistant

Leena is an AI receptionist and AI call assistant designed by AvidTrak. It answers incoming phone calls, gathers lead details, campaign source, and emails AI-powered transcriptions and conversation outcomes to your team instantly. Built for businesses that can’t afford missed calls, from local offices to growing teams, it keeps every lead connected and accounted for.

Yes. Leena is trained through an intake form linked to your website, where you can add key details, such as your services, hours, FAQs, and Google Business Profile. This helps our AI receptionist respond with accuracy, context, and consistency, delivering a better customer experience every time.

Yes. Leena’s built-in RoboCall and spam guard blocks automated or irrelevant calls before they connect. It protects AI answering service call credits, saves team time, and keeps your lines open for genuine customers who matter.

Absolutely. You can set up multiple Leena virtual assistant profiles for sales, support, or admin. Each version is trained for its role, handling routing calls, lead capture, or appointment scheduling, so every inquiry reaches the right team instantly and accurately.

Leena connects natively with AvidTrak’s call tracking and reporting. Every call is automatically tied to its marketing source and campaign, with full transcripts and outcome tags included. You get the best-rated AI virtual receptionist voice technology backed by clear lead attribution, CRM syncing, and complete visibility into every conversation.

Unlike human answering services that rely on static scripts and limited hours, Leena uses conversational AI trained on your business knowledge. Leena operates continuously, learns over time, and adapts to your workflows—making it scalable, consistent, and cost-efficient.

Leena is available exclusively to paid AvidTrak subscribers. To activate Leena, a user must first subscribe to one of AvidTrak’s paid plans—Starter, Professional, or Agency.

No. Leena is not offered in the Free Trial account. To unlock Leena’s AI receptionist capabilities, users must upgrade to a paid AvidTrak subscription.

If for any reason you’re not satisfied with Leena, you can cancel your subscription at any time from your AvidTrak dashboard. However, please note that the monthly subscription fee is non-refundable once billed. You’ll retain access to Leena until the end of the billing cycle.

Yes. Leena operates 24/7. You can configure Leena to answer calls after business hours, during holidays, or when human agents fail to answer within a specific number of rings.

Yes. Leena uses advanced neural voice synthesis. Paid users can select from multiple natural-sounding voices that match their brand’s tone and personality.

Yes. Each profile can be individually trained, retrained, or fine-tuned to reflect updated products, services, or messaging.

Starter and Professional plans are billed at $0.39 and $0.38 per additional call. Agency plan overage is billed at $0.37 per additional call.

Yes. You can cancel your Leena subscription at any time through your AvidTrak dashboard. However, the monthly subscription fee is non-refundable, even if you cancel before the billing cycle ends.

No. Leena subscriptions are billed monthly with full flexibility to upgrade, downgrade, or cancel as your business evolves.