Accurate and Consistent Call Transcription with Outcome.

An AI based call outcome uses the power of an artificial intelligence based large language model which is commonly called an LLM to review the call transcript and the call summary to derive an outcome of the phone call conversation. For example, if you are in the pest control business and are generating inbound phone call leads for your business, you likely want to know how many of your phone leads led to appointments for your service technicians. AI Outcomes canquickly extract this information for you without the need to read through call transcripts or listen to call recordings.

There are three advantages with using AI based call outcomes: accuracy, consistency and timeliness of information.In the aggregate, particularly when data sizes are large, AI can be more accurate than a human because it is not prone to error due to fatigue. AI is also more consistent than a human because it utilizes the exact same framework for measurement for each conversation. Finally, the value of information has a shelf life. Getting accurate and consistent information before it loses its value allows you to act to your maximum benefit.

Yes, our platform allows our Users to train their model to improve the accuracy of the predicted outcome.

Yes, there are some costs. Please see our pricing for more information.

AI-based Call Outcomes are generated within seconds after the call ends. This rapid turnaround ensures that your sales and support teams receive timely intelligence without delays.

No. The AI automates the outcome detection process, reducing the need for manual review. However, if desired, you can spot-check certain calls or filter outcomes by confidence level for quality assurance.

Yes. Some conversations may involve multiple intents (e.g., a customer requests a quote and expresses dissatisfaction). The AI can tag multiple outcomes where relevant.

While the AI is robust against minor audio imperfections, extremely poor audio quality may affect transcription accuracy and thereby impact the outcome. For best results, ensure your calls are recorded with clear audio.

Yes. Our system includes spam detection models that can distinguish between legitimate leads and nuisance calls. These are flagged accordingly so you can focus only on meaningful conversations.

Yes. You can generate detailed reports that aggregate call outcomes by campaign, source, period, or agent. These reports provide insights into lead quality, conversion efficiency, and marketing ROI.

AI outcomes rely on call recordings and transcripts. Depending on your jurisdiction, caller consent may be required. AvidTrak supports one-party and two-party consent configurations to help you stay compliant.

Yes. AI-based Call Outcome analysis is available during your trial period so you can evaluate its accuracy and usefulness before committing to a paid plan.

Yes, you can selectively enable or disable AI outcome analysis at the campaign or phone number level, giving you full control over which calls are analyzed.

Our AI analyzes the full call transcript and summary using natural language understanding. It identifies key indicators such as appointment confirmations, pricing inquiries, cancellations, or customer complaints. Based on this analysis, it assigns a relevant outcome tag, such as "Appointment Booked," "No Interest," or "Follow-up Required."

The AI can detect a wide range of outcomes including:

• Appointment scheduled
• New lead
• Sales inquiry
• Missed opportunity
• Repeat caller
• Spam or robocall
• Customer complaint
• Billing issue
• Product support request

You can also customize these outcomes to align with your business goals.

Absolutely. AvidTrak allows you to push AI-determined outcomes into your CRM system (e.g., Salesforce, HubSpot, Zoho). This enables your sales or support teams to act quickly based on AI-generated insights.

AI-based Call Outcomes are ideal for industries that rely on inbound phone calls to generate revenue or service requests. These include:

• Legal services
• HVAC and home services
• Dental and medical offices
• Franchises
• Insurance agencies
• Education and admissions
• Ecommerce customer service

The base model is trained on a wide variety of industries, but you can fine-tune it by providing feedback and training data specific to your vertical. This helps improve precision over time.

Users can flag incorrect outcomes. This feedback helps improve future accuracy, and in certain cases, we may retrain the model with your data for better performance.

Call transcription software converts spoken conversations from phone calls into written text. It uses automatic speech recognition technology to capture every word, turning audio conversations into readable transcripts.

Our conversational analytics software converts audio conversations into clear, accurate text while preserving the highest audio quality for better analysis. This helps gather insights from call transcripts, driving more effective sales strategies and customer engagement.

Yes. Our call transcription software offers multi-language support to break language barriers and serve global customers seamlessly.

With AvidTrak’s transcription and real-time coaching capabilities, managers can provide instant feedback during live calls to improve agent performance.

Managers can review transcripts to coach agents on best practices, ensuring improved customer interactions and higher call success rates.

It enables quick, accurate transcription of audio conversations, allowing teams to focus on actionable insights rather than manual note-taking.

Yes, our conversational intelligence software offers multi-language transcription. You can easily communicate with customers across different regions, improving overall service quality.

Use AvidTrak tracking to identify the most profitable marketing channel: search, social media, digital media content, email, and print campaigns.

AvidTrak captures Caller ID, Caller Name, and Caller location.

Use AvidTrak to follow customers’ digital journeys. Track pages leading to the highest customer engagement.

Deploy AvidTrak to obtain critical information such as time to connect, engagement duration with callers, and productivity stats of sales teams.