Easily convert phone conversations into searchable text with AvidTrak’s phone call transcription. Capture every detail, improve team training, and gain valuable insights into customer interactions. Whether tracking keywords, analyzing sentiments, or improving customer experience, our conversational intelligence software helps you turn calls into actionable data.
14 days free trial
No credit card required
No white-label setup fees
Turn every phone call into text for quick review and conversation sentiment analysis. Understand customer concerns and accurately identify their needs.
Use real-time call transcriptions to coach sales reps, identify conversation gaps, and refine customer interactions for better sales and support performance.
Automatically flag important keywords like “appointment,” or “pricing,” with our call transcription software to understand customer intent and refine marketing strategies.
Receive instant alerts and automated reports based on monthly, weekly, or current key events to understand performance metrics without manual effort.
Convert audio recordings into text using advanced AI call transcription software.
Automatically generate brief summaries of phone calls to analyze key details efficiently.
Review and edit transcripts for precise call analysis and reporting.
Transcribe calls in multiple languages to serve a global customer base.
Use AvidTrak’s sentiment analysis to understand customer emotions and improve satisfaction.
Upload audio files or connect directly for automatic transcription.
Let our AI convert conversations into text quickly and accurately.
Review, edit, and annotate transcripts for improved data clarity.
Automatically flag keywords and analyze sentiment to gain insights.
Export transcriptions in multiple formats for easy sharing and analysis.
Efficient Call Categorization:
Segment conversations Use call transcription software with keyword flags to group calls by topic, identify trends, and solve issues promptly.
Reduced Listening Time:
Quickly review key sections of transcripts to help managers and agents make faster decisions on follow-ups.
Searchable Conversations:
Convert audio calls into searchable text to locate specific conversations within large volumes of audio data.
Flexible Reporting and Analytics:
Generate reports, add custom branding, and control access levels for agency and client users with conversational analytics software.
Agency Master Login:
Manage all your clients seamlessly from one dashboard using a single Master Agency login for client management.
Quick Identification of High-Value Leads:
Flag potential leads instantly with positive intent keywords like “pricing” or “demo,” helping your team prioritize high-value prospects.
Improved Compliance and Quality Control:
Review transcripts instantly to monitor call quality and ensure that agents follow company guidelines and rules.
Boost SEO with Transcribed Calls:
Repurpose phone call transcriptions into different content, improving website SEO and attracting organic traffic with real customer conversations.
|
Features
|
AvidTrak
|
Other Software
|
|---|---|---|
| Affordable Solutions | ||
| Advanced Call Analytics | ||
| Dynamic Number Insertion (DNI) | ||
| Call Recording and Playback | ||
| Customization Options | ||
| Multiple Integration Options |
We offer multiple pricing plans with no hidden costs. Get the most out of our services without exceeding your budget. We have the most affordable cloud-based contact center.
Call transcription software converts spoken conversations from phone calls into written text. It uses automatic speech recognition technology to capture every word, turning audio conversations into readable transcripts.
Our conversational analytics software converts audio conversations into clear, accurate text while preserving the highest audio quality for better analysis. This helps gather insights from call transcripts, driving more effective sales strategies and customer engagement.
Yes. Our call transcription software offers multi-language support to break language barriers and serve global customers seamlessly.
With AvidTrak’s transcription and real-time coaching capabilities, managers can provide instant feedback during live calls to improve agent performance.
Managers can review transcripts to coach agents on best practices, ensuring improved customer interactions and higher call success rates.
It enables quick, accurate transcription of audio conversations, allowing teams to focus on actionable insights rather than manual note-taking.
Yes, our conversational intelligence software offers multi-language transcription. You can easily communicate with customers across different regions, improving overall service quality.
Use AvidTrak tracking to identify the most profitable marketing channel: search, social media, digital media content, email, and print campaigns.
AvidTrak captures Caller ID, Caller Name, and Caller location.
Use AvidTrak to follow customers’ digital journeys. Track pages leading to the highest customer engagement.
Deploy AvidTrak to obtain critical information such as time to connect, engagement duration with callers, and productivity stats of sales teams.
14 days free trial | No credit card required | No white-label setup fees
Sign Up
