Maximizing ROI with AvidTrak’s Call Tracking and Lead Maximizer (Contact Center)

Capture Every Opportunity

Imagine owning a retail establishment, busy assisting a customer when a potential lead calls in. Every incoming call could represent a golden opportunity for revenue, but how can you ensure that no valuable leads are missed, especially during peak hours? Enter AvidTrak’s revolutionary solution: ‘Never Miss a Lead!’

With ‘Never Miss a Lead!’, each incoming call is processed through an advanced call router.The call is not only recorded for future reference, but it also provides multiple touchpoints to ensure the business owner or relevant personnel can attend to the lead as soon as they’re available. No longer do retailers have to choose between present sales opportunities and future potential ones. With AvidTrak, they seamlessly cater to both.

Efficiency Beyond Calls

AvidTrak’s call tracking solution goes beyond simply ensuring leads are answered. It’s a sophisticated system designed to optimize the entire lead acquisition process:

Advanced Call Routing

This feature guarantees that calls are directed to the right agents at the right time. By utilizing the caller’s zip code, leads are matched with the nearest service provider. For areas that remain unserved, the system alerts marketing teams, providing valuable insights for potential expansion.

Robo Call Blocking

Boost team productivity by filtering out spam and nuisance calls. AvidTrak’s standard Robo Call Blocking feature ensures your business hours are safeguarded, allowing only relevant leads to get through.

Refined Analytics

Track the origins of your leads, whether through Google Search, social media, or email campaigns. Monitor call durations, timestamps, and even the IP addresses of web visitors. This data allows you to understand what works and make data-driven adjustments to your strategies.

Natural Language Processing

AvidTrak’s system transcribes calls and identifies keywords that signal buying intent. This information empowers you to tailor ads and coach agents to close deals more effectively, maximizing your chances of success.

Seamless CRM Integrations

Every retailer’s dream is to have systems that talk to each other. AvidTrak makes this dream a reality. We seamlessly integrate with popular CRMs like Salesforce, HubSpot, and Zoho. Track revenue, correlate it with your marketing spend, and have a clear picture of your ROI, all within your preferred CRM environment.

Why Choose AvidTrak?

Decades of Trust

With over a decade of experience, AvidTrak has built a reputation for helping businesses capture valuable leads without missing a beat. Thousands of businesses rely on our product daily to enhance their retail operations.

Affordable Excellence

Our features not only match but often exceed those of our competitors, all without the premium price tag. Enjoy top-tier service at a price that fits your budget.

Unparalleled Support

Onboarding is smooth and effortless with our expert team guiding you every step of the way. Plus, we offer transparent pricing with no hidden fees. Our exceptional product support sets us apart in the industry.

No-Obligation Free Trial

We’re so confident in the value of our product that we offer a no-obligation free trial for every potential client. Experience AvidTrak’s power before making any commitment.

Experience the AvidTrak Difference

In today’s hyper-competitive retail landscape, every lead matters. AvidTrak equips retailers—from small independent businesses to large franchises—with the tools to optimize lead acquisition, ensure every potential customer is attended to, and extract actionable insights from their operations.

Don’t just compete—dominate. Embrace the future of retail with AvidTrak.