Integrate Twilio Call Tracking for Complete Call Visibility

Twilio call tracking is a business call tracking tool that allows businesses to monitor and analyze inbound calls and outbound call status to track conversions accurately, reduce spam impact, and improve marketing ROI with granular call tracking metrics.

Yes. You can bring your existing Twilio phone numbers or port local and toll-free numbers directly. Our BYON features include number porting, temporary call forwarding, caller ID configuration, number activation/deactivation controls, and privacy safeguards to protect call data during transfer. All new calls are tracked instantly within your Twilio integration dashboard.

Porting timelines depend on the carrier and the number type. Our support team provides real-time status updates and sets up temporary call routing to prevent service disruption while your numbers transfer securely through Twilio’s Voice API.

Very minimal. AvidTrak uses temporary forwarding and planned cutovers to keep your contact center active. This approach ensures your Twilio call tracking and caller data continue running smoothly throughout the porting process.

Yes. You can allow SMS messaging once your A2P-10DLC brand and campaign registration are approved. We support Twilio SMS, allowing verified messaging under carrier compliance rules for both local and toll-free numbers.

AvidTrak helps maintain compliance by supporting caller consent prompts, role-based access, and auto-deletion policies. All call recordings, transcriptions, and conversation outcome data are managed securely in line with industry standards.

Yes. Our AI-powered transcription and AI-powered conversation outcome extraction automatically process calls made through your Twilio integration. These tools identify key conversation points, such as booking requests, pricing inquiries, or support needs, and link them to your campaign reports, helping improve lead qualification, agent performance, and overall call tracking accuracy.

A key benefit of using AvidTrak to operate your Twilio account is that you do not need to invest time and resources in learning Twilio’s Voice APIs or other technical requirements. AvidTrak simplifies setup with zero coding and ensures accurate data by filtering out spam calls.

Yes, Twilio supports call recording and AI-powered transcription for easy review and analysis. With Twilio voice insights, you gain access to detailed call data, making phone call tracking simple and effective. Take advantage of AvidTrak with Twilio to make this process smooth and easy!

No, AvidTrak's integration with Twilio requires no technical skills, making it simple to set up and use in real-time, with select event tracking options.

With Twilio call tracking, you can track phone calls, SMS, voice & fax, and web interactions all within one platform, providing a comprehensive programmable voice solution that improves campaign call traffic tracking.

Call recording with transcription helps you understand customer interactions by monitoring event action and progress calls, allowing for better targeting and personalized marketing based on key phrases and customer needs.

If you have an existing Twilio account, simply obtain your Twilio connect credentials (SID and Authorization token) and plug them into your AvidTrak account. If you’re new to Twilio, sign up, enter your credit card details in Twilio’s billing section, and obtain the required credentials to get started.

For digital marketing agencies, AvidTrak offers campaign metrics tracking through dynamic number insertion (DNI). By using AvidTrak’s JavaScript, you can dynamically replace phone numbers on your web pages with Twilio call tracking numbers. This ensures you can monitor sources and optimize your call tracking for marketing efforts effectively.

Use AvidTrak tracking to identify the most profitable marketing channel: search, social media, digital media content, email, and print campaigns.

AvidTrak captures Caller ID, Caller Name, and Caller location.

Use AvidTrak to follow customers’ digital journeys. Track pages leading to the highest customer engagement.

Deploy AvidTrak to obtain critical information such as time to connect, engagement duration with callers, and productivity stats of sales teams.