CALL TRACKING FEATURES

Never miss a lead! Outside of business hours or during holidays, incoming calls are routed to third-party answering services, alternate phone numbers, or voicemail. Explore advanced call routing.

Create audio (speech) to text transcripts for every call. Set and search flagged keywords, get automated reports based on intent-based-triggers. Efficiently analyze call data using AI tools.

Enhance the caller experience by creating a custom greeting with our text-to-speech AI engine or uploading an MP3 file. Ensure compliance with a recording notification before call redirection.

Guard against robocalls with a click, blocking a single number or multiple numbers at once. Agencies can block spam numbers across all clients. Simplify the process by creating and uploading a 'bad actor' caller ID list, ensuring a secure and focused communication channel.

Enable call recording on individual or multiple phone numbers with a click of a button. Listen to call recordings and easily share MP3 audio recordings.

Direct incoming calls based on the caller's identification information for personalized call handling. Explore advanced call routing.

Using a short snippet of code on all your website pages, assign unique tracking phone numbers to every ad, campaign, and digital marketing effort. This precision allows businesses to trace the origin of each call, providing key insights for optimizing campaigns to close leads.

Customize your notification system to receive email or SMS alerts when a call is received. Alerts include caller ID, tracking number, call time and date, and associated labels. The call duration filter sends relevant alerts based on your specifications. Alerts also have a quick call back function to help you keep a record of call backs.

Safeguard caller privacy with a tracking phone number ID instead of traditional caller ID. When using answering services, opt for tracking number transmittal to ensure calls are answered with your company name, adding an extra layer of privacy and professionalism.

Deliver immediate assistance to every caller, every time. Build custom call flows with greetings and prompts, guiding the caller to connect with a relevant department. IVR also serves as a tool to safeguard your business from nuisance robo-dialed calls. Capture intent via user selected IVR input(s).

Connect effortlessly with leads to close sales and/or follow-ups or customer engagement. Set up outbound call schedules that best fit for your business goals and maximize ROI.

Set the maximum number of rings after which incoming calls are sequentially directed to the next available agent or department until the call is answered, ensuring equitable distribution of work workload. Explore advanced call routing.

Ensure instant engagement with callers by directing incoming calls to multiple recipients (agents / departments) simultaneously. All designated receivers receive the call at the same time, and the first to answer takes the call. Explore advanced call routing.

Strengthen customer relationships with two-way text / SMS conversations, offering convenience and enhancing communication for both parties.

Define the number of rings before auto-activation of voicemail. Callers are greeted, their messages recorded, and you receive an email/SMS alert with the recording ensuring you never miss a lead.

When a call is answered, the system discreetly alerts the call attendant to the lead source, and other custom caller specifications, providing valuable insights for conversions.

Ideal for franchisor-franchisee networks. Demand generators at Franchisors can route Incoming calls to the nearest franchisee based on the caller's zip code. If the nearest branch isn't available, calls can be directed to your main office or voicemail (or any other number), elevating overall connectivity and customer service. Explore advanced call routing.