Call Tracking for Healthcare Providers That Shows Where Every Patient Call Comes From

AvidTrak can support HIPAA compliance through a Business Associate Agreement. You choose which phone numbers fall under the BAA, and we apply redaction, access limits, retention controls, and other protections for patient data and protected health information within our HIPAA-supported platform.

When HIPAA-compliant call tracking is active, AvidTrak follows the rules set in the BAA, including confidentiality, PHI protection, audit logs, and defined access for staff members. Password-protected audio and retention controls help maintain compliant call tracking for medical practices.

Yes. AI-powered call transcription and outcome extraction can be enabled per number. For BAA-covered lines, we apply redaction and retention settings so healthcare providers can review patient inquiries, booking rates, and call volume without exposing unnecessary patient data.

AvidTrak connects call analytics and call conversions to GA4, Google Ads, and Google Marketing Platform, and syncs call data with Salesforce, HubSpot, Zoho, and Google Sheets. These integrations help organize medical marketing phone call tracking and patient communication.

AviddTrak focuses on lower pricing, stronger product support, and clearer attribution for call tracking for healthcare providers, with optional HIPAA support through a scoped BAA based on your requirements.

Yes. AvidTrak offers ZIP routing, IVR menus, sequential or simultaneous ringing, and unique phone numbers for each location. These tools help clinics, DSOs, and medical groups manage patient communication, call routing, and multi-location management in one system.