Pricing - AvidTrak AI Solutions

To use any of AvidTrak’s AI solutions (AI Conversations, AI Voice Agent, or AskAvid), you first need to subscribe to one of AvidTrak’s Call Tracking packages:

• Starter Package
• Professional Package
• Agency Package

Once you have an active call tracking subscription, you can add on any of the AI products at their respective pricing tiers.

No installation is required. All AI features are delivered through AvidTrak’s cloud platform and integrate seamlessly with your existing call tracking account.

AvidTrak offers three powerful AI tools:

• AI Conversations (transcripts, summaries, outcomes, sentiment)
• AI Virtual Receptionist (AI Voice Agent)
• AI Business Analyst (AskAvid)

Yes, AvidTrak provides demo options and trial packages so you can experience the value before committing to a full subscription.

Our AI leverages advanced speech-to-text models with over 90% accuracy, even in noisy environments. Accuracy improves further when industry-specific vocabularies are trained.

You define outcomes based on your business needs (e.g., “appointment booked,” “sale closed,” “cancellation request”). The AI then flags conversations that match those criteria.

• 2.5¢ per minute of audio transcribed
• 0.5¢ per conversation outcomedetected

Yes, sentiment scoring is included at no extra cost.

The AI answers calls after-hours, when lines are busy, or when staff are unavailable. It greets callers, answers FAQs, captures details, and sends the business owner a call recording, transcript, summary, and outcome report.

Yes. The AI Voice Agent can forward calls to an outside line if you prefer.

• Local numbers: 5¢ per minute
• Toll-free numbers:7¢ per minute

Overage is billed per call:

• Starter: $0.39 per call
• Professional: $0.37 per call
• Agency: $0.37 per call

No. With the Agency plan, you can deploy the AI Voice Agent across all your clients under one subscription.

AskAvid is an AI-powered business analyst that lets you query your call data in natural language (e.g., “Which campaigns generated the most sales last month?”).

AskAvid uses OpenAI, Gemini, and Llama LLMs to deliver accurate, context-rich insights.

• Basic: 500 questions/month
• Advanced: 1,000 questions/month
• Agency: $0.37 per call

Overage is billed at $0.02 and $0.019 per question respectively.

Yes. AskAvid intelligently suggests questions based on your data trends so you can discover insights you may not have thought of.

We accept all major credit cards. Invoicing options may be available for larger clients or agencies.

Yes, you can adjust your subscription at any time. Upgrades take effect immediately, while downgrades apply to the next billing cycle.

All plans are billed monthly with no long-term contract. Annual discounts may be available for clients who commit upfront.

Yes, all plans include free support. Our support team is available via email, chat, and phone to assist you.

Absolutely. AvidTrak complies with strict data security standards. All recordings, transcripts, and reports are encrypted at rest and in transit.