How Think Integrated Built a Long-Term Call Tracking Partnership With AvidTrak
Think Integrated needed a reliable call tracking system that could support its client work and make call attribution easier to manage.
The Challenge
Think Integrated needed a reliable call tracking system that could support its client work and make call attribution easier to manage. The team was looking for a new call tracking vendor after being introduced to AvidTrak by one of its clients.
The product needed to fit the agency’s tracking needs, but support also mattered. Think Integrated needed a partner that would answer questions quickly, help with setup, and continue improving the product over time.
The Solution
AvidTrak provided Think Integrated with a call tracking system that suited the agency’s needs. The product helped the team manage call tracking, while AvidTrak’s customer service made the partnership easier to maintain.
Whenever Think Integrated had a question, AvidTrak was available to help. The team also found the platform easy to use, which helped reduce friction in daily campaign tracking and client reporting workflows.
The Results
Think Integrated has used AvidTrak for more than 5 years. The team continued using the platform because of its ease of use, fast responses, and ongoing product updates.
AvidTrak became more than a call tracking vendor for Think Integrated. The long-term relationship was built on product fit, reliable support, and confidence that questions would be answered quickly.
Key Outcomes
Think Integrated used AvidTrak for more than 5 years.
The team found the platform easy to use.
AvidTrak provided fast answers when the agency had questions.
Ongoing product updates helped Think Integrated avoid major issues.
The customer service experience made AvidTrak easy to recommend.
Customer Quote
“Think Integrated has worked with Avidtrak and Amin for over 5 years. We were introduced to Avidtrak by one of our clients and were in the market for a new call-tracking system. The product suited our needs, but it was the customer service by AvidTrak that sealed the deal. Any time we have a question, Amin has been available to help. He has gone above and beyond and it's the reason I recommend Avidtrak to anyone needing a call tracking system.
We have been using Avidtrak over 5 years and we love how easy it is to use and how quickly our questions are answered. They are updating the product all the time so we haven't had any issues.”
Summary
Think Integrated needed a call tracking system that could support its agency work and provide dependable help when questions came up. AvidTrak delivered a product that fit the team’s needs and backed it with customer service that helped build a relationship lasting more than 5 years.
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