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Consult with Agent/Supervisor
Agent/Supervisor Consultations
- Agents can place call on hold to consult with other Agents or Supervisor.
- Agent can transfer call to another agent/supervisor.
- Agent can transfer call to another queue.
- Agent can transfer call to internal or external number via warm transfer or direct transfer.
Agent/Supervisor consults FAQs
Yes if the call is active, and minutes are accumulating, the volume of minutes are charged.
Yes, see pricing page for consulting charges.
A supervisor can only be consulted when they mark themselves “available” on the system.
Over 1000 clients switched to AvidTrak for our competitive pricing and support, remaining loyal ever since.
NT
Nathan Tiessen
Convertus
“AvidTrak’s dedication to client care stood out immediately.”
We received highly responsive support for complex call tracking setups, including unique DNI and campaign-token scenarios. We expanded from 5 tracked projects to 50 while AvidTrak stayed committed to our growth.
50 ProjectsKY
Kollin Yelensky
Think Integrated
“The product fit our needs, and the customer service sealed the deal.”
We found the platform easy to use, and the fast, helpful support made the difference. After 5+ years, we still value both the product and the consistency of AvidTrak’s updates and service
5+ YearsSM
Sadiq M.
Wholesale Brand
“AvidTrak combined precise call tracking with truly human support.”
We gained accurate call tracking, better visibility into marketing performance, and stronger customer insight. The responsive human support helped us make data-driven campaign decisions with confidence.
Marketing InsightsStill have more questions?
Starter
$15
mo
- 5 Numbers
- 500 Minutes
- 500 Call Recording Minutes
- 500 CNAME Lookup Calls
- -
Professional
$30
mo
- 10 Numbers
- 1500 Minutes
- 1500 Call Recording Minutes
- 100 CNAME Lookup Calls
- -
Agency
$55
mo
- 30 Numbers
- 2500 Minutes
- 2500 Call Recording Minutes
- 300 CNAME Lookup Calls
- 1000 Client Accounts
Call (888) 426-9519 or Email Info@AvidTrak.com for more information
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