Softphone works seamlessly with any Windows or Apple desktop or any Apple or Android mobile device.
Unlike other companies, AvidTrak does not charge for use of Softphone Software. You only pay for minute usage.
Yes, SMS communications can be sent smoothly via Softphone from both your desktop or mobile device.
Notes are not mandatory, but the agent must capture the call disposition before the call is considered completed.
Yes, agent notes and disposition are permanently logged and tagged with specific caller IDs. The notes and disposition are visible whenever the same caller recontacts the business.