USE YOUR EXISTING PHONE NUMBERS TO TRACK LEADS FROM PPC, SEO, DISPLAY, SOCIAL MEDIA, MOBILE AND PRINT CAMPAIGNS
SAFEGUARD YOUR DATA SECURITY WITH AVIDTRAK
ACCESS A RICH ARRAY OF DATA AND CUSTOMIZED REPORTS COVERING ALL YOUR MARKETING TACTICS
AVIDTRAK BRING AND USE YOUR OWN CALL TRACKING NUMBERS FAQs!
I am an Enterprise Client and I use hundreds of call tracking numbers. Would I need to port my numbers into your platform?
You do not need to port your numbers over to our platform. You can keep your existing telephony provider and carrier network intact.
Can I use my own carrier and my carrier’s phone numbers with your product?
Yes, you can use your own phone numbers from Twilio, Bandwidth, AT&T, 8X8 or any other carrier that you use. You would continue to maintain an account with your current carrier and connect your AvidTrak account to your carrier account.
How does using my own carrier account with your product help me protect my customer data?
While the AvidTrak platform is robustly safe and secure, the option to use your own carrier allows you to keep your data in-house. This is especially important for businesses operating in sensitive customer-facing industries such as healthcare and finance, where protecting customer data is critical. You don’t need to port your numbers over to our platform; you can continue to keep your phone numbers on your existing telephony and carrier network.
How do I use my own numbers to perform call tracking with AvidTrak?
Simply contact AvidTrak [email protected] and tell us that you wish to use your own numbers without going through the process of porting the numbers.
AvidTrak’s Sales Team will provide you with a customized proposal that incorporates the use of your call tracking platform’s telephone numbers into the AvidTrak platform.
How does our company retain its numbers and still get call tracking accomplished?
We only need a manifest of the telephone numbers that you wish to use for call tracking together with daily Call Detail Records (CDR) provided by your voice carrier and the AvidTrak platform will do the rest.
How does your product ensure the security of my customers’ data?
We understand that security is critical for businesses, especially those operating in sensitive industries like healthcare and finance, so we have created a platform that allows our enterprise clients to use their own phone numbers and carrier networks to terminate calls into their call centers. This setup ensures that all customer data remains in-house and away from third-party vendors. Our product is also designed to be compliant with relevant data privacy laws and regulations.
What kind of reporting capabilities does your call tracking product offer?
Our call tracking product provides enterprise-grade reporting to clients, which includes call data points such as phone call volumes, call duration, and customer engagement. We also deliver advertising data such as campaign name, publisher, ad creative, placement, and caller ID. This information can be used by advertisers to evaluate the effectiveness of their ads and campaigns, identify the best placement for ads, and cut spend on poor-performing web referral sources to boost campaign ROI.
How does your call tracking product help protect customer data?
Many of our enterprise clients operate in sensitive customer-facing businesses such as healthcare and financial sectors, where customer data privacy is paramount. We allow clients to bring and use their own phone numbers and carrier networks to terminate calls into their call center. Allowing number portability, ensures that client and customer personally identifiable data remain safe, as this data is kept in-house and away from third-party vendors, making our product an ideal solution for publicly traded companies, who are sensitive to having their inbound marketing call data in-house as it can act as a proxy for predicting future revenue and earnings figures.
Can you explain how your call tracking product can be used for A/B testing of advertising campaigns?
Our call tracking product can be used for A/B testing of advertising campaigns by deploying pools of phone numbers within our system for multiple advertising campaigns and assigning those numbers to the different campaigns. Our javascript code can be placed on web pages to dynamically swap out phone numbers based on the traffic source, allowing for easy tracking of which ad or campaign is driving phone call leads. Advertisers can then evaluate the effectiveness of each ad by comparing the conversion rate for each ad placement and adjust their advertising spend accordingly.
Is there an extra charge or fee to integrate AvidTrak Call Data into 3rd party CRM, Ad Management Platforms or Analytics Packages?
There are no extra charges for integrating AvidTrak Call Data into third party CRM, Ad Management Platforms or Analytics Packages.
Can I customize the triggers when a phone call is reported as a conversion into an ad management platform or CRM?
Yes, we allow for custom triggers to be implemented so that calls may be filtered to your specification before it is reported as a conversion into an ad management platform.
How does closed loop reporting benefit marketers?
Closed loop reporting allows marketers to track the effectiveness of their campaigns in real time, by identifying which campaigns are driving actual sales revenue. This enables them to make necessary adjustments to their marketing spend and optimize their campaigns for maximum ROI.
How many months of data are available in AvidTrak?
We store a total of 24 months of data in AvidTrak.
Still have more questions? Call (888) 592-2921
or Email [email protected]



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“I can’t believe you offer all the features I need at such a reasonable price.”

“I wish I had found you before I spent thousands of dollars more than I needed to, on the same functionality that you offer.”

“You are our company’s secret weapon.”

“I am closing so many more sales now that I’m using your Contact Center.”
Sign Up for an AvidTrak Account Today with A
Free Trial Plan
that includes
All the Features.
(No Credit Card Required.)
Starter
$15
Includes: | Volume |
---|---|
NumbersNumbers:The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
5 |
Minutes Minutes:The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
500 |
SMSSMS:The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period. |
100 |
Call Recording MinutesCall Recording Minutes:The number of minutes for which call recording will be available if recording will be set to on for the phone number. |
500 |
CNAME Lookup CallsCNAME Lookup Calls:Number of calls for which caller name will be fetched (if enabled). |
50 |
* $20 free credit / 15 days
(whichever comes first)
Most Popular
Professional
$30
Includes: | Volume |
---|---|
Numbers | 10 |
Minutes | 1500 |
SMS | 300 |
Call Recording Minutes | 1500 |
CNAME Lookup Calls | 100 |
* $20 free credit / 15 days
(whichever comes first)
Agency
$55
Includes: | Volume |
---|---|
Numbers | 30 |
Minutes | 2500 |
SMS | 1000 |
Call Recording Minutes | 2500 |
CNAME Lookup Calls | 300 |
Client Accounts | 1000 |
Agency Sub Accounts | 10 |
* $20 free credit / 15 days
(whichever comes first)
