BRING YOUR OWN PHONE NUMBERS FOR CALL TRACKING

USE YOUR EXISTING PHONE NUMBERS TO TRACK LEADS FROM PPC, SEO, DISPLAY, SOCIAL MEDIA, MOBILE AND PRINT CAMPAIGNS

  • Start Tracking the performance of all your marketing channels by using your own telephone numbers.
  • There is no need to change carriers, you can continue to use your existing telephony provider.
  • Quickly start using your numbers on the AvidTrak platform without risking any downtime associated with number porting.
  • Get data on the performance of all your ad campaigns.

SAFEGUARD YOUR DATA SECURITY WITH AVIDTRAK

  • Using your own phone numbers and carrier network ensures your internal data security measures remain intact and in place, preventing any unauthorized access to your client’s Personally Identifiable Information (PII).
  • By using your own networks, compliance, and Internal audit teams in publicly held companies can rest assured that sensitive financial data related to sales revenues remain completely secure.

ACCESS A RICH ARRAY OF DATA AND CUSTOMIZED REPORTS COVERING ALL YOUR MARKETING TACTICS

  • Paid Search
  • Social Media
  • Display & Content Marketing
  • Email Channel
  • Organic Traffic

AVIDTRAK BRING AND USE YOUR OWN CALL TRACKING NUMBERS FAQs!

I am an Enterprise Client and I use hundreds of call tracking numbers. Would I need to port my numbers into your platform?

You do not need to port your numbers over to our platform. You can keep your existing telephony provider and carrier network intact.

Can I use my own carrier and my carrier’s phone numbers with your product?

Yes, you can use your own phone numbers from Twilio, Bandwidth, AT&T, 8X8 or any other carrier that you use. You would continue to maintain an account with your current carrier and connect your AvidTrak account to your carrier account.

How does using my own carrier account with your product help me protect my customer data?

While the AvidTrak platform is robustly safe and secure, the option to use your own carrier allows you to keep your data in-house. This is especially important for businesses operating in sensitive customer-facing industries such as healthcare and finance, where protecting customer data is critical. You don’t need to port your numbers over to our platform; you can continue to keep your phone numbers on your existing telephony and carrier network.

How do I use my own numbers to perform call tracking with AvidTrak?

Simply contact AvidTrak signup@avidtrak.com and tell us that you wish to use your own numbers without going through the process of porting the numbers.

AvidTrak’s Sales Team will provide you with a customized proposal that incorporates the use of your call tracking platform’s telephone numbers into the AvidTrak platform.

How does our company retain its numbers and still get call tracking accomplished?

We only need a manifest of the telephone numbers that you wish to use for call tracking together with daily Call Detail Records (CDR) provided by your voice carrier and the AvidTrak platform will do the rest.

How does your product ensure the security of my customers’ data?

We understand that security is critical for businesses, especially those operating in sensitive industries like healthcare and finance, so we have created a platform that allows our enterprise clients to use their own phone numbers and carrier networks to terminate calls into their call centers. This setup ensures that all customer data remains in-house and away from third-party vendors. Our product is also designed to be compliant with relevant data privacy laws and regulations.

Can I try your call tracking product before committing to a subscription?

Yes, we offer a free 30-day trial for Enterprise Clients, with no obligation and no credit card required for signup. Our 30-day free trial allows you to test our product and see how it can benefit your business before committing to a subscription.

What kind of reporting capabilities does your call tracking product offer?

Our call tracking product provides enterprise-grade reporting to clients, which includes call data points such as phone call volumes, call duration, and customer engagement. We also deliver advertising data such as campaign name, publisher, ad creative, placement, and caller ID. This information can be used by advertisers to evaluate the effectiveness of their ads and campaigns, identify the best placement for ads, and cut spend on poor-performing web referral sources to boost campaign ROI.

How does your call tracking product help protect customer data?

Many of our enterprise clients operate in sensitive customer-facing businesses such as healthcare and financial sectors, where customer data privacy is paramount. We allow clients to bring and use their own phone numbers and carrier networks to terminate calls into their call center. Allowing number portability, ensures that client and customer personally identifiable data remain safe, as this data is kept in-house and away from third-party vendors, making our product an ideal solution for publicly traded companies, who are sensitive to having their inbound marketing call data in-house as it can act as a proxy for predicting future revenue and earnings figures.

Can you explain how your call tracking product can be used for A/B testing of advertising campaigns?

Our call tracking product can be used for A/B testing of advertising campaigns by deploying pools of phone numbers within our system for multiple advertising campaigns and assigning those numbers to the different campaigns. Our javascript code can be placed on web pages to dynamically swap out phone numbers based on the traffic source, allowing for easy tracking of which ad or campaign is driving phone call leads. Advertisers can then evaluate the effectiveness of each ad by comparing the conversion rate for each ad placement and adjust their advertising spend accordingly.

Is there an extra charge or fee to integrate AvidTrak Call Data into 3rd party CRM, Ad Management Platforms or Analytics Packages?

There are no extra charges for integrating AvidTrak Call Data into third party CRM, Ad Management Platforms or Analytics Packages.

Can I customize the triggers when a phone call is reported as a conversion into an ad management platform or CRM?

Yes, we allow for custom triggers to be implemented so that calls may be filtered to your specification before it is reported as a conversion into an ad management platform.

How does closed loop reporting benefit marketers?

Closed loop reporting allows marketers to track the effectiveness of their campaigns in real time, by identifying which campaigns are driving actual sales revenue. This enables them to make necessary adjustments to their marketing spend and optimize their campaigns for maximum ROI.

How many months of data are available in AvidTrak?

We store a total of 24 months of data in AvidTrak.

Still have more questions? Call (888) 592-2921
or Email Info@AvidTrak.com

What some of our customers are saying about us…

“You guys have the best customer service in the industry.”

“Those other guys made me pay so much more for the same features, and they even charge extra for their nonexistent customer service.”

“I can’t believe you offer all the features I need at such a reasonable price.”

“I wish I had found you before I spent thousands of dollars more than I needed to, on the same functionality that you offer.”

“You are our company’s secret weapon.”

“I am closing so many more sales now that I’m using your Contact Center.”

Sign Up for an AvidTrak Account Today with A

Free Trial Plan

that includes

All the Features.

(No Credit Card Required.)

Starter

$15

Includes: Volume
Numbers
AT-Numbers

Numbers:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

5
Minutes
AT-Minutes

Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

500
SMS
AT-SMS

SMS:

The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period.

100
Call Recording Minutes
AT-Rec-Minutes

Call Recording Minutes:

The number of minutes for which call recording will be available if recording will be set to on for the phone number.

500
CNAME Lookup Calls
AT-CName

CNAME Lookup Calls:

Number of calls for which caller name will be fetched (if enabled).

50
   
   
Start Free Trial

* $20 free credit / 14 days
(whichever comes first)

Most Popular

Professional

$30

Includes: Volume
Numbers 10
Minutes 1500
SMS 300
Call Recording Minutes 1500
CNAME Lookup Calls 100
   
   
Start Free Trial

* $20 free credit / 14 days
(whichever comes first)

Agency

$55

Includes: Volume
Numbers 30
Minutes 2500
SMS 1000
Call Recording Minutes 2500
CNAME Lookup Calls 300
Client Accounts 1000
   
Start Free Trial

* $20 free credit / 14 days
(whichever comes first)

Start your Call Tracking Free Trial Today with $20 Credit

Call (888) 592-2921 or Email Info@AvidTrak.com for more information

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