Revolutionizing Lead Generation Tracking for the Nursing Home/Elder Care Industry

In the highly competitive landscape of nursing homes and elder care services, every lead matters. This is where AvidTrak, our revolutionary SaaS Call Tracking and Contact Center Product, steps in to make a difference. Trusted by thousands of small and large businesses alike, we provide comprehensive solutions that ensure no lead is wasted.

24/7 Lead Generation and Management

We understand that potential residents and their caregivers often reach out in times of emergency, necessitating immediate responses. With AvidTrak’s advanced call routing features, leads are not just accurately routed during business hours, but also during after-hours and holidays. Our platform routes calls to attendants who can promptly field inquiries and schedule appointments.

Smart Call Routing for Local Availability

To ensure the potential patient reaches the closest and best-suited service provider, our call routing system leverages the caller’s zip code. In case a potential resident enters a zip code not currently serviced, our corporate marketing team is notified instantly, providing valuable data to guide service expansion.

Robust ROBO Call Blocking Feature

AvidTrak helps businesses save hundreds of hours each month by warding off spam and ROBO calls with a robust blocking feature, standard with our service, at no extra cost.

Intelligent Ad Spend Analytics

Our product equips marketers at nursing home/elder care facility offices to assess the effectiveness of their local ad spend, highlighting which keywords, ads, landing pages, and ad placements yield the most profitable phone calls. Our platform reports phone call conversions into popular demand generation platforms, enabling marketers to optimize bids based on cost per acquisition.

Comprehensive Lead Tracking

AvidTrak pinpoints the source of leads (Search, Organic, Social Media, Email Marketing, Print), ad campaign, keyword or social media asset, caller’s location, date and time of call, call duration, call recording, and IP address of web visitor. Our contact center product completes the lead picture, tracking whether the call was answered immediately and whether the lead was converted into a patient booking.

In-depth Reporting and Analysis

With our product, users can generate and schedule reports hourly, daily, weekly, or monthly. Our platform stores data for up to 24 months, allowing users to create trend reports and gauge the efficiency of marketing campaigns and lead conversion rates.

Advanced AI Features

We leverage Natural Language Processing AI to identify spoken keywords signaling purchase intent. Our AI system can transcribe calls and search for these keywords, alerting users to potential high-value leads. Based on this conversational AI knowledge, marketers can tailor ads and train telephone agents on language usage to improve sales closure rates.

Seamless CRM Integration

Our software integrates with popular CRM platforms like Salesforce, HubSpot, and Zoho, making it easier for users to report revenue and tie back marketing spend directly into their CRM of choice.

Exceptional Support and Pricing

AvidTrak offers a no-obligation free trial with full onboarding support at no additional cost. Our product support is unparalleled, and we ensure no hidden fees for this service, setting us apart from our competitors.

With over a decade of providing our services and thousands of satisfied clients, AvidTrak stands out for its competitive pricing. We offer all the features of our competitors, but at half the price. We aim to empower marketers in the nursing home/elder care facility vertical, enhancing the return on their ad spend, and thus improving their overall business outcomes.