Call Recording, Caller-Greeting, Whisper, Voicemail and Robo Call Blocking

Email/SMS Alerts and Simultaneous/Sequential Call Forwarding

Seamless recording function

Record Calls with the Push of a Button

  • Use the recording function to record single or all numbers based on your needs.
  • Call recordings can be accessed through the User Interface, or downloaded to Excel.

ENABLE CALLER GREETING

  • Use either the text to speech AI Engine or upload an MP3 to greet callers.
  • Greet callers with a message indicating the call is being recorded before the call is directed to the recipient.

Get Phone Call Leads Tracking and Analytics at Exceptional Value

Signup for a Free Trial Today!

Pinpoint which of your marketing campaigns drive you phone call leads, Track phone calls from all your marketing campaigns: Search, Social, Organic, Display and Print.

$15 / month Get 15-day Free Trial no credit card required

Free Trial Includes

  • 5 Local Numbers
  • 500 Minutes
  • 100 SMS (text messages)
  • 500 Minutes Call Recordings
  • 50 CNAME (caller name)

Sign Up Now!

How does the Free Trial Work?

Your Free Trial account allows you to evaluate our platform for 30-days without entering a credit card. You will get all the features of a paid subscriber and can deploy up to 5 phone numbers in your account. Your free trial will automatically end upon completion of 30-days or when your consumption of phone call minutes exceeds 500 units. If you wish to continue your service after completion of the free trial period, you will need to become a paid subscriber by entering your credit card to prepay for your subscriber package.

Have Questions on Pricing and Free Signup? Email: [email protected]
Includes
  • 5 Local Numbers
  • 500 Minutes
  • 100 SMS
  • 500 Recording Minutes
  • 50 CNAME lookups
Overage Charges

Numbers

Local each
$2.00
Toll-free each
$2.00

Minutes

Local per min
$0.06
Toll-free per min
$0.07

SMS

SMS per segment
$0.015
What are overage charges?

Overage charges are only applied for paid subscribers who exceed applicable monthly package limit for each respective feature.

Features
  • Block Caller
  • Call Forwarding
  • Call Greeting
  • Call Recording
  • Call Whisper
  • Customized Scheduled Reports
  • Distributed Forwarding
  • Dynamic Number Insertion
  • Email / SMS Notifications
  • Interactive Voice Response (IVR)
  • Keyword Call Tracking
  • Offline Call Tracking
  • Online Call Tracking
  • Organic Tracking
  • PPC Tracking
  • Referral Tracking
  • Social Media Tracking
  • URL Targeted DNI
  • Wix,WordPress,Unbounce
More Features
  • Audio to text transcription
  • After Hours Forwarding
  • CNAME lookups
  • Geo Forwarding
  • Reporting API
  • Simul/Seque Forwarding
  • Voicemail
3rd Party Integration
  • Bing Ads
  • Google Analytics
  • Google Ads
  • Google Data Studio
  • HubSpot
  • Salesforce
  • ServiceBridge
  • Zoho CRM
  • Customized Integrations

Whisper source of lead

  • A short Whisper message is used to alert the call attendant to the lead-source.
  • The caller does not hear the whisper.

DEPLOY VOICEMAIL SYSTEM

Allow callers to leave a voicemail message.

  • Set the number of rings before voicemail automatically turns on.
  • Listen to the voicemail recordings via UI or get an email and/or SMS alert with the voicemail recording.

SETUP EMAIL ALERTS

  • Get an Email alert when a call is received.
  • Use the call duration filter to only receive emails if the call is longer or shorter than a specified duration.
  • The Email alert includes caller ID, tracking number, date and time of call, any label associated with the number.

Get Phone Call Leads Tracking and Analytics at Exceptional Value

Signup for a Free Trial Today!

Pinpoint which of your marketing campaigns drive you phone call leads, Track phone calls from all your marketing campaigns: Search, Social, Organic, Display and Print.

$15 / month Get 15-day Free Trial no credit card required

Free Trial Includes

  • 5 Local Numbers
  • 500 Minutes
  • 100 SMS (text messages)
  • 500 Minutes Call Recordings
  • 50 CNAME (caller name)

Sign Up Now!

How does the Free Trial Work?

Your Free Trial account allows you to evaluate our platform for 30-days without entering a credit card. You will get all the features of a paid subscriber and can deploy up to 5 phone numbers in your account. Your free trial will automatically end upon completion of 30-days or when your consumption of phone call minutes exceeds 500 units. If you wish to continue your service after completion of the free trial period, you will need to become a paid subscriber by entering your credit card to prepay for your subscriber package.

Have Questions on Pricing and Free Signup? Email: [email protected]
Includes
  • 5 Local Numbers
  • 500 Minutes
  • 100 SMS
  • 500 Recording Minutes
  • 50 CNAME lookups
Overage Charges

Numbers

Local each
$2.00
Toll-free each
$2.00

Minutes

Local per min
$0.06
Toll-free per min
$0.07

SMS

SMS per segment
$0.015
What are overage charges?

Overage charges are only applied for paid subscribers who exceed applicable monthly package limit for each respective feature.

Features
  • Block Caller
  • Call Forwarding
  • Call Greeting
  • Call Recording
  • Call Whisper
  • Customized Scheduled Reports
  • Distributed Forwarding
  • Dynamic Number Insertion
  • Email / SMS Notifications
  • Interactive Voice Response (IVR)
  • Keyword Call Tracking
  • Offline Call Tracking
  • Online Call Tracking
  • Organic Tracking
  • PPC Tracking
  • Referral Tracking
  • Social Media Tracking
  • URL Targeted DNI
  • Wix,WordPress,Unbounce
More Features
  • Audio to text transcription
  • After Hours Forwarding
  • CNAME lookups
  • Geo Forwarding
  • Reporting API
  • Simul/Seque Forwarding
  • Voicemail
3rd Party Integration
  • Bing Ads
  • Google Analytics
  • Google Ads
  • Google Data Studio
  • HubSpot
  • Salesforce
  • ServiceBridge
  • Zoho CRM
  • Customized Integrations

BLOCK SPAM AND ROBO CALLERS

  • Block nuisance Robo Callers with the click of a button.
  • Call Blocking Feature can be deployed against a single number or for all numbers within an account.
  • Agency Accounts can easily block Robo Caller numbers for all their clients.
  • Create a smart list of ‘bad actor’ caller ID and upload to your call tracking account.

ENHANCE CALLER PRIVACY

  • Enable Tracking Phone Number ID instead of Caller ID transmittal to safeguard caller privacy.
  • Use Tracking Number transmittal when using answering services to ensure the call is answered with your company name.

ADVANCED CALL FORWARDING: SEQUENTIAL DIALING AND SIMULTANEOUS DIAL

  • Deploy sequential call forwarding with your choice of ring intervals before call forwards to next person.
  • Setup Simultaneous call forwarding when you want everyone in the list to get the call at the same time.
  • The Sequential and Simultaneous call forwarding stops as soon as the call is answered.

AFTER HOURS AND HOLIDAYS CALL FORWARDING

  • Use After Hours and Holiday call forwarding feature to agents assigned to off hours calls.
  • After Hours and Holiday Call Forwarding Can be setup for any telephone number, for any day of the week.

INTERACTIVE VOICE RESPONSE (IVR)

  • Every AvidTrak Number can be setup with an IVR to build call flows to suit your needs.
  • Deploying an IVR is an efficient way to eliminate Robo Dialed Calls.
  • IVR can be setup with greetings and instructions for specific key prompts for connecting to the relevant department.

TRANSCRIBE PHONE CALLS

  • Use AvidTrak’s audio conversation transcription feature to search for flagged keywords.
  • Setup keyword flags to easily sort and categorize phone calls.
  • Send automated reports based on frequency of flagged keywords.
  • Per minute costs apply for transcription.

OUTBOUND CALLING FUNCTIONALITY

  • Every AvidTrak number can be setup to make outbound calls.
  • Upload Lists of Phone Numbers that need to be dialed.
  • Record Every Call.

CNAM CALLER NAME FEATURE

  • Enable Caller Name to obtain Caller Name with Caller ID. Additional costs apply for Caller Name.

ENABLE SMS MESSAGING

  • AvidTrak Numbers can be enabled to receive and send text messages.
  • A full history of messages are maintained within your account.

DEACTIVATE NUMBERS

  • You can deactivate numbers with a push of a button.
  • Deactivated numbers reject all incoming calls.
  • Number deactivation is an optimization feature for phone call lead generators and marketing agencies whose clients become delinquent in bill payment.

CALL TRACKING NUMBER FEATURES FAQs

QUESTIONS

ANSWERS

How long are call recordings stored?

Call recordings are stored on our server for a maximum of 24 months.

Can I password protect my call recordings?

Yes, call recordings can be password protected. By default, call recordings are not password protected, but an account Administrator has the option of enabling password protection preventing call recordings to be heard without a password.

Can I setup auto deletion of call recording and call logs to comply with GDPR regulations?

Yes. By default, the deletion is setup for 24-months. However, an Account Administrator can setup the maximum number of days that call recordings and logs may be maintained in an account before these data are automatically purged.

If I enable call recording, am I supposed to alert the caller that the call is being recorded?

Many states and city laws mandate that a caller be advised that their conversation is being recorded, therefore it is best to use caution and always inform the caller that the conversation is being recorded. Use the custom greeting feature in AvidTrak to alert your caller that the call is being recorded.

Are there extra charges to enable voicemail system in AvidTrak? How does the feature work?

There are no extra charges to use the voicemail feature. You would simply enable the feature via your account access interface. You will need to upload a short MP3 voicemail greeting or you may type in text that will be rendered in audio to the caller. Be sure to adjust the number of rings before voicemail is activated.

Are there extra charges to enable sequential dial or simultaneous dial in AvidTrak? How does the feature work?

There are no extra charges to use this feature. The Account Administrator would enable this feature by accessing the account, entering the phone numbers that need to be dialed and labeling every number. Be sure to test after you have completed this setup.

How does the IVR work? Do you charge extra for IVR feature?

The IVR allows callers an opportunity to connect to different departments within a company. For example, you can advise a caller to press 1 for sales, 2 for service and 3 for billing. For each respective key entry, the call is forwarded to a termination number. The IVR feature comes bundled with your service and there is no extra charge that you will need to pay to avail this service.

Can I use the same termination number for all my IVR key entries?

Yes, if for any reason you wish to forward phone calls to the same termination number regardless of which key is entered by a caller, AvidTrak will allow you to do so.

Still have more questions? Call (888) 592-2921
or Email [email protected]

What some of our customers are saying about us…

“You guys have the best customer service in the industry.”

“Those other guys made me pay so much more for the same features, and they even charge extra for their nonexistent customer service.”

“I can’t believe you offer all the features I need at such a reasonable price.”

“I wish I had found you before I spent thousands of dollars more than I needed to, on the same functionality that you offer.”

“You are our company’s secret weapon.”

“I am closing so many more sales now that I’m using your Contact Center.”

Start Using Today with A

Free Trial Plan

that includes

All the Features.

(No Credit Card Required.)

Starter

$20

Includes: Volume
Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 1
Talktime Minutes

Talktime Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 400
SMS

SMS:

The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period.

 50
Form Submission

Form Submission:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

 50
Email Tracking

Email Tracking:

The number of instances that a call is transferred to a different call-queue or to an outside line.

 50
Try Free

* $20 free credit / 15 days
(whichever comes first)

Most Popular

Professional

$40

Includes: Volume
Number 5
Talktime Minutes 800
SMS 75
Form Submission 75
Email Tracking 75
Try Free

* $20 free credit / 15 days
(whichever comes first)

Agency

$100

Includes: Volume
Number 5
Talktime Minutes 3000
SMS 100
Form Submission 100
Email Tracking 100
Try Free

* $20 free credit / 15 days
(whichever comes first)

Note: Overage charges will be applied after package offer fully used for each functionality until next renewal.

Starter

$20

Includes: Volume
Calls

Calls:

The specified 30-day volume of calls in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 50
Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 1
Talktime Minutes

Talktime Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

 275
Minutes

Minutes:

The number of minutes that a supervisor can listen in to client-agent calls. Overage charges are applicable only after the respective volume has been exceeded for the period.

 50
Consults

Consults:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

 50
Transfers

Transfers:

The number of instances that a call is transferred to a different call-queue or to an outside line.

 50
Try Free

* $20 free credit / 14 days
(whichever comes first)

Most Popular

Intermediate

$40

Includes: Volume
Calls 200
Number 4
Talktime Minutes 500
Minutes 75
Consults 75
Transfers 75
Try Free

* $20 free credit / 14 days
(whichever comes first)

enterprise

$100

Includes: Volume
Calls 400
Number 5
Talktime Minutes 2000
Minutes 100
Consults 100
Transfers 100
Try Free

* $20 free credit / 14 days
(whichever comes first)

Note: Overage charges will be applied after package offer fully used for each functionality until next renewal.

Start your Call Tracking Free Trial Today with $20 Credit

Call (888) 592-2921 or Email [email protected] for more information

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Schedule your demo today.

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