Grasshopper is a virtual phone system designed to help small businesses manage calls through a professional business phone number. The service offers basic features, including call forwarding, auto-attendant menus, voicemail handling, and a mobile app that allows users to answer business calls from anywhere.
Many businesses start with Grasshopper because it is simple to set up and easy to use, but as operations grow, communication requirements often become more complex. What begins as a functional phone setup often falls short when a company must manage higher call volumes, track lead sources, or coordinate between departments.
Grasshopper may no longer meet the needs of businesses that require more advanced communication tools. The following limitations are commonly reported by businesses that have outgrown the platform:
- No built-in call tracking or call analytics
- Minimal support for CRM integrations or third-party tools
- No call queueing, call transcription, or structured call reporting
- Limited control over call routing, call flow management, and business hours handling
Businesses that need to track marketing performance, manage inbound calls more effectively, or assign accountability across sales and support teams often require more than a basic phone system. A cloud-based phone system with call tracking, routing rules, and reporting features provides clearer visibility into how calls are handled and how leads are generated.
This guide covers 9 trusted options for businesses evaluating a Grasshopper alternative. These grasshopper alternatives provide different levels of call management, reporting, CRM integrations, and communication features to support growing teams and changing business needs.
Summary
- Grasshopper is suitable for small businesses that need basic call forwarding and virtual voicemail, but lacks advanced features like call tracking, call analytics, and marketing attribution.
- CloudTalk and Dialpad offer more structured call routing, CRM integrations, and basic call transcription, supporting sales and customer support teams with moderate growth needs.
- Several Grasshopper alternatives, including Nextiva and Vonage, improve internal communication through features such as call queues, auto-attendant menus, and voicemail alerts, but they do not support detailed marketing attribution.
- Ringover and Zoom Phone support teams that require simple call management, shared phone numbers, and call logs, though campaign-level call tracking remains limited.
- The key difference across these platforms is their ability to connect call data with marketing sources, a capability missing from the Grasshopper Phone System.
- Platform selection depends on whether a business prioritizes basic call management features or detailed call analytics and lead tracking.
- AvidTrak stands out as the most well-rounded Grasshopper alternative for businesses that view calls as revenue drivers, not just conversations. With AI-powered transcription, AI-powered outcome extraction, campaign-level call attribution, and flexible CRM syncing, AvidTrak provides actionable data that clearly demonstrates key conversion drivers without the complexity or pricing bloat of enterprise platforms. From ZIP code-based routing to DNI, AI-powered outcome extraction, keyword tracking, AvidTrak offers the precision and control that fast-growing businesses, marketing agencies, and service providers need to scale smarter.
List of 9 Best Grasshopper Alternatives
- AvidTrak
- CloudTalk
- Dialpad
- GoTo Connect
- JustCall
- Nextiva
- Ringover
- Vonage
- Zoom Phone
1. AvidTrak
Overview
AvidTrak is a call tracking and attribution platform with over 14 years of experience. It combines usage-based pricing, responsive product support, and domain expertise focused on phone-based lead generation. When evaluating competitors to Grasshopper, AvidTrak is often considered a dependable Grasshopper alternative for businesses that need more control over inbound calls.
AvidTrak assigns unique tracking numbers via DNI, records calls, and applies AI-powered transcription to turn conversations into searchable text. Using AI-powered conversation outcome extraction to flag booking requests, pricing inquiries, or support-related calls, AvidTrak links every call back to its source, such as a Google Ads campaign, keyword, or landing page, supporting clear marketing attribution.
Sales and marketing teams rely on AvidTrak to monitor campaign performance and manage call routing by location, business hours, or IVR menu selection. Features such as call queues, voicemail handling, and missed call alerts support clear call flow management and timely follow-up.
AvidTrak is used by agencies, small businesses, and service providers that require consistent call analytics and flexible CRM integrations, without added complexity or inflated costs.
Features
- Call Tracking with Built-in Contact Center
- Agency Master Dashboard
- Keyword Level Tracking
- Third-Party Integrations
- White-Label Solutions
- AI-Powered Call Transcription with keyword flagging
- AI-Powered Conversation Outcome Extraction
- Leena — Affordable AI Receptionist & Voice Assistant
- Avidia — Agentic AI Data Analyst
- Form Tracking
- Google Analytics 4 Integration
- Customizable Reporting Dashboard
- Advanced Call Routing
- Area Code-Based Call Routing
- IVR (Interactive Voice Response)
- Advanced DNI Options
- After Hours Call Routing
- Sentiment analysis
- Tracking ID Hide/Display
- Simultaneous Call Forwarding
- Sequential Call Forwarding
- Sub-domain Number Follow
- Call Email Alerts
- Email Marketing
- Call Recording
- Caller sentiment capability
- Call Whisper
- Inventory of Phone Numbers
- Customizable Call Attribution
Standout Features
1. Call Tracking With Dynamic Number Insertion (DNI)
AvidTrak uses Dynamic Number Insertion to link each inbound call to the exact ad, keyword, or landing page that generated the phone call. DNI supports campaign-level call attribution and shows which marketing tactics produce phone leads.
2. AI-Powered Call Transcription and Conversation Outcome Extraction
AvidTrak applies AI-powered transcription to convert call recordings into searchable text. AI-powered conversation outcome extraction then flags key outcomes such as booking requests, pricing inquiries, or support calls, providing data quickly and efficiently without having to listen to call recordings.
3. Avidia – AI-Based Data Analyst
Avidia is an AI-based data analyst built into AvidTrak that answers direct questions about call activity, campaign performance, conversation outcomes, or any other questions that the user might have that can be answered using data generated by AvidTrak’s tracking software. Avidia uses call tracking data, AI-powered transcription, outcome tags, and connected CRM software to provide instant responses to analytical questions.
4. Advanced Call Routing and Queues
AvidTrak supports routing rules based on ZIP code, area code, business hours, or IVR menu selections. Features such as call queueing, auto-attendant menus, and voicemail routing support consistent call handling during peak call volume and help prevent missed inbound calls.
AvidTrak’s Pricing
The pricing plans offered by AvidTrak are as follows:
- Starter: $15/month
- Professional: $30/month
- Agency: $55/month
Why is AvidTrak better than Grasshopper?
When comparing alternatives to Grasshopper, the main limitation of the Grasshopper phone system is its focus on basic calling features. It supports call forwarding, extensions, and voicemail, but it does not offer native call tracking, keyword-level attribution, or dependable CRM integrations, which makes it difficult to evaluate phone-based marketing activity.
As a Grasshopper competitor, AvidTrak is built for businesses that need visibility beyond call volume. AvidTrak connects calls to campaigns and keywords, offers call tracking with a built-in contact center, supports structured routing, and applies AI-powered transcription with conversation outcome extraction to highlight call intent. This supports better call prioritization and clearer performance review without changing existing phone workflows.
Unlike basic phone systems, AvidTrak adds attribution, reporting, and follow-up tools in addition to existing call handling. These advanced features provide a practical and strong Grasshopper alternative for businesses that rely on inbound calls to understand marketing performance without replacing their current phone setup.
Best for
- Businesses of all sizes, from small teams to complex operations, that need affordable call tracking with the flexibility to support advanced routing, reporting, and CRM workflows.
- Marketing agencies that require reliable attribution across multiple campaigns, with clear tracking for every phone lead.
- Service-based businesses in sectors such as legal, dental, wellness, and education, where inbound calls directly influence revenue.
- Franchise and multi-location teams that route calls by ZIP code, time of day, or IVR selection to connect customers with the right location.
- Sales teams that depend on phone conversations and need call data pushed into their CRM for fast, trackable follow-ups.
2. CloudTalk
Overview
CloudTalk is a cloud-based phone system built for sales and customer support teams that manage steady inbound and outbound call volume. It includes features such as call routing, call queues, business numbers, business SMS, and CRM integrations, supporting day-to-day call management across a virtual phone system.
CloudTalk supports internal call handling and team coordination, but it does not include call tracking, campaign-level call attribution, or AI-powered transcription, which limits visibility into how calls relate to marketing campaigns.
Features
- Call routing
- Call transfer
- Voicemail
- Call recording
- Caller ID
- Call transcription
- Call history and logs
- CRM integrations
- Call queuing
- Call blocking
- Basic analytics dashboard
Standout Features
1. Call Queuing
CloudTalk allows teams to organize incoming calls into queues and assign them to specific agents, facilitating the management of call spikes and supporting faster responses.
2. Call Routing
CloudTalk helps teams set up basic routing rules based on business hours, team schedules, or caller location, supporting organized call handling.
3. CRM Integrations
CloudTalk integrates with CRM systems, giving users access to caller history and notes within their CRM software during live conversations.
4. Call Transcription
CloudTalk provides basic call transcription, converting spoken conversations into readable summaries that help teams review call content for training and documentation purposes.
CloudTalk’s Pricing
CloudTalk offers the following pricing plans:
- Starter: $25 user per month, billed annually
- Essential: $29 user per month, billed annually
- Expert: $49 user per month, billed annually
Why is CloudTalk a Grasshopper Alternative?
The Grasshopper Phone System is known for basic calling features such as call forwarding, voicemail, and extensions. CloudTalk extends beyond this by supporting call queueing, agent assignment, and CRM-linked call records. These features make CloudTalk a more organized option for teams that need shared call handling and visibility across sales or support agents.
CloudTalk fits businesses that focus on voice operations and internal call coordination. Organizations comparing competitors to Grasshopper for marketing attribution, keyword tracking, or campaign-level reporting may need platforms built specifically for call tracking rather than general VoIP calling.
Best For
- Support teams that need queue management and basic call routing across multiple agents, without deeper tracking or reporting needs.
- Sales reps who rely on outbound dialing and prefer direct access to caller details inside their CRM software.
- Growing businesses looking for a cloud-based phone system with features such as business SMS, call tagging, and a mobile app, but not full attribution or source tracking.
- Companies with moderate call volume that require structure without advanced analytics or integration complexity.
3. Dialpad
Overview
Dialpad is a cloud-based business phone system built for small businesses and mid-sized teams that need a reliable VoIP system for daily communication. It supports voice calling, text messaging, team chat, team messaging, and basic video conferencing, along with features such as call routing, voicemail greetings, call logs, and call history.
Dialpad focuses on internal communication and customer support, offering good call quality, local numbers, and international calling. While it includes voicemail transcription and CRM connectivity, Dialpad does not support call attribution, keyword tracking, or campaign-level analysis. These gaps make it less suitable for teams that rely on phone data to evaluate marketing performance.
Features
- Call blocking options
- Call history and logs
- Call routing
- Call transfer
- Call recording
- Caller ID
- Call notes
- CRM integrations (Salesforce, HubSpot, Zoho)
- Custom voicemail greetings
Standout Features
1. Custom Voicemail Greetings
Dialpad allows businesses to set personalized voicemail messages for teams or departments, helping callers hear the right context even when no one is available.
2. Call Routing Options
Teams can set up call routing based on business hours, department, or availability, built for simplicity and to support basic scheduling needs.
3. Spam Call Detection
The platform includes basic spam call filtering to help reduce interruptions from known robocall sources, supporting call quality.
4. Call Hold
Dialpad allows users to place calls on hold temporarily, helping agents manage transfers or brief wait times during active conversations.
Dialpad’s Pricing
Pricing plans offered by Dialpad are as follows:
- Standard: $15 user/month, billed annually
- Pro: $25 user/month, billed annually
- Enterprise: Custom
Why Dialpad Is Considered a Grasshopper Alternative
When comparing Grasshopper vs Dialpad, the Grasshopper Phone System covers basic needs such as call forwarding and voicemail. Dialpad adds more structure through shared call handling, collaboration tools, and CRM-linked call records, making it one of the more common Grasshopper alternatives for teams that need a modern virtual phone service.
However, similar to comparisons such as CallRail vs Grasshopper, Dialpad is not built for marketing attribution. It does not offer native tracking tied to Grasshopper HubSpot integration or Grasshopper Salesforce integration–style campaign visibility, which may require additional tools for businesses focused on lead source analysis.
Best For
- Teams that prioritize internal communication and need a basic voice setup for daily calls across desktop and mobile devices.
- Startups that want a quick setup and basic voice features for internal and external calls.
- Support or admin teams that manage routine calls but do not require call tracking, performance reporting, or marketing attribution.
4. GoTo Connect
Overview
GoTo Connect is a cloud-based business phone system that combines voice calling, voicemail, and basic video conferencing in one platform. It supports everyday call management features such as call routing, call forwarding, voicemail management, and internal extensions, with support for local numbers and toll-free numbers across teams or departments.
Built for general business communication, GoTo Connect functions as a virtual phone service and VoIP system for routine calling needs. It does not include call tracking, call analytics, or tools for linking calls to campaigns or lead outcomes. Teams that need visibility into call sources or marketing attribution typically require additional software.
Features
- Call routing
- Call forwarding
- Voicemail
- Call transfer
- Call hold
- Caller ID
- Call recording
- Call blocking
- Custom greetings
- Local and toll-free numbers
- Basic reporting dashboard
Standout Features
1. Call Routing by Business Hours or Team
GoTo Connect users can route calls based on team assignments or working hours, supporting simple internal call handling during standard business operations.
2. Voicemail-to-Email Alerts
The platform sends voicemail audio to designated inboxes, helping staff respond to missed calls without needing to log into the phone system.
3. Call Blocking for Unwanted Numbers
GoTo Connect allows users to block specific numbers or anonymous calls to reduce unwanted interruptions during business hours.
4. Custom Greetings
Businesses can upload or record custom messages for voicemails and menu prompts, providing a consistent caller experience without advanced configuration.
GoTo Connect’s Pricing
Pricing plans offered by GoTo Connect are structured around the following solutions:
- Phone System
- Customer Experience (CX)
- Contact Center
GoTo Connect does not publish fixed pricing on its website. Businesses are required to contact sales for a custom pricing quote based on team size and feature requirements.
What Makes GoTo Connect a Grasshopper Alternative
Compared to the Grasshopper, GoTo Connect offers more structure for daily calling. Features such as scheduled call routing, voicemail-to-email alerts, internal extensions, and shared call logs help small businesses manage calls more consistently within a cloud-based business phone system.
As a Grasshopper alternative, GoTo Connect works for teams focused on basic voice operations rather than performance tracking. It does not support campaign attribution or lead analysis, which means businesses that rely on phone-based leads for reporting or decision-making may need a more specialized solution.
Best For
- Office-based teams that need a shared phone setup with basic routing and voicemail tools for handling internal or incoming calls.
- Companies with distributed departments that prefer to assign toll-free numbers or local lines without involving advanced configuration.
- Administrative staff and front desk teams that answer routine inquiries but do not work with lead tracking or campaign data.
- Businesses that manage voice traffic as part of daily operations, not as a channel for measuring marketing performance or customer acquisition.
5. JustCall
Overview
JustCall is a cloud-based virtual phone system designed for customer-facing sales and customer support teams. It supports everyday call management with features such as call routing, voicemail, text messaging, call logs, and basic SMS workflows.
JustCall focuses on voice and messaging workflows rather than performance measurement. It does not offer call tracking, lead source tracking, or campaign-level reporting. Businesses that need to connect phone calls to marketing activity or evaluate which campaigns generate inbound calls may find these limits restrictive.
Features
- Call routing
- Voicemail drop
- Call tagging
- Call recording
- Basic SMS texting
- Caller ID and masking
- History and call logs
- CRM contact sync
- Call analytics and dashboards
Standout Features
1. Basic Call Routing
JustCall supports simple call routing based on business hours or team availability, helping direct calls to the right agent without requiring IVR menus.
2. Call Recording
The platform allows recording of inbound and outbound calls, helping teams review conversations for training, dispute resolution, or quality checks.
3. Call Analytics Dashboard
JustCall provides a basic analytics view showing total calls, call duration, and missed call metrics, suitable for teams tracking overall phone activity rather than campaign-specific results.
4. Call History and Logs
Each call is recorded in a basic call log, showing time, duration, and caller ID, suitable for review but not tied to specific campaigns or ad sources.
JustCall’s Pricing
JustCall offers the following pricing structure:
- Team: $29 per user/month, billed annually
- Pro: $49 per user/month, billed annually
- Pro Plus: $89 per user/month, billed annually
- Business: Custom quote
Why Some Businesses Consider JustCall Instead of Grasshopper
Grasshopper provides a basic virtual phone system that handles call forwarding and voicemail, but it offers limited control over how teams manage daily communication.
As a Grasshopper alternative, JustCall is viewed by some teams as a more flexible option for small business owners who want additional tools, such as call tagging or SMS texting, to help organize follow-ups. These features support internal coordination but do not provide any visibility into where calls originate or how marketing channels perform.
The lack of call tracking, campaign-level analytics, or keyword-based attribution can leave a gap in performance data for marketing teams seeking to track call leads.
Best For
- Businesses handling frequent outbound calls that don’t require attribution or lead source tracking.
- Marketers who prioritize basic calling tools, including voicemail, caller notes, and SMS, in a single place.
- Support agents who manage phone conversations daily but don’t need campaign or keyword-level analytics.
- Small operations looking for a simple phone system without complex routing or reporting workflows.
6. Nextiva
Overview
Many teams choose Nextiva when they want a single place to manage everyday calls and messages. The platform brings together calling, voicemail, internal messaging, and business SMS into one virtual phone system, reducing the need for separate collaboration tools.
Call queues, call forwarding, and shared call history support routine call handling across teams. These features are designed for operational communication rather than performance measurement. Nextiva does not include call tracking tied to ad channels, CRM-level attribution, or keyword-based reporting, which limits its role for teams that want to connect inbound calls to marketing activity.
Features
- Call queues
- Voicemail alerts
- Business SMS
- Call routing
- Caller ID
- Call logs
- Internal messaging
- Local numbers
- Call forwarding
Standout Features
1. Call Queues for Busy Periods
Incoming calls are placed in a queue when all lines are busy, helping agents respond in order without dropping leads during peak hours.
2. Call Forwarding
Users can choose forwarding options like “always,” “busy,” or “no answer” to redirect calls to another phone or extension, ensuring reachability under various conditions.
3. Voicemail Alerts by Email
Email notifications are sent when a new voicemail is received, helping users check messages and respond promptly, even when they are away from the app.
4. Missed Call Alerts
Teams receive email alerts for unanswered calls, allowing staff to reconnect with callers without relying on a live dashboard.
Nextiva’s Pricing
Nextiva offers a tiered pricing structure as follows:
- Core: $15 /user/month, billed annually
- Engage: $25 /user/month, billed annually
- Power Suite X: $75 /user/month, billed annually
How Nextiva Compares to Grasshopper
The Grasshopper phone system covers core needs for small teams, focusing on call forwarding and voicemail. Some businesses move to Nextiva for added structure, including user directories, voicemail alerts, internal messaging, and more flexible call handling across multiple users.
Nextiva remains centered on communication rather than measurement. Since it does not track call sources or link conversations to campaign data, teams focused on lead performance or marketing evaluation often find that additional tools are needed beyond what Nextiva provides.
Best For
- Offices that prefer a shared phone system with voicemail, caller ID, and basic contact history.
- Teams that want an all-in-one phone and chat app for everyday internal communication.
- Customer-facing roles that use call logs and email alerts to manage follow-ups without deeper reporting.
- Businesses that don’t rely on ad-based call attribution or keyword tracking.
7. Ringover
Overview
Ringover positions itself as a business phone system built for teams that want a shared space to manage calls, voicemails, and basic coordination. The platform supports shared phone numbers, caller ID, call forwarding, and simple call handling, making it suitable for routine customer support and internal communication across distributed teams.
As a Grasshopper alternative, Ringover focuses on day-to-day call management rather than performance measurement. It does not include call tracking, campaign attribution, or keyword-level analytics. Teams that depend on phone calls to evaluate marketing activity or connect conversations to lead sources may find these limitations restrictive.
Features
- Business numbers
- Call transfer
- Call forwarding
- Call logs
- Call tagging
- Voicemail alerts via email
- Call whisper
- Basic analytics
- Caller ID
- User extensions
Standout Features
1. Call Logs and Tagging
Ringover allows users to view a basic call history and add simple tags to organize calls, facilitating team sorting of follow-ups without the need for separate tools.
2. Business Numbers in Multiple Regions
The platform offers access to local numbers in multiple countries, making it easier for businesses to establish a regional presence.
3. Call Whisper
Supervisors can quietly speak to agents during live calls using the whisper feature, offering real-time guidance without interrupting the caller experience.
4. Voicemail Notifications via Email
Voicemail alerts are sent to team members via email, helping businesses avoid missed messages when agents are away from the desk.
Ringover’s Pricing
Pricing plans offered by Ringover are as follows:
- Smart: $21 per user/month, billed annually
- Business: $44 per user/month, billed annually
- Advanced: Custom quote
How Ringover Compares to Grasshopper
Teams that need a shared line, basic call handling, and a simple interface to stay organized, Ringover offers a more team-oriented setup than Grasshopper. The shared inbox, basic call tagging, and voicemail alerts facilitate internal follow-ups, particularly for small support teams.
Some businesses find Ringover limited when it comes to tracking performance across marketing campaigns. The lack of call attribution and source-level data makes it less useful for teams that need to connect phone activity with advertising results.
Best For
- Lean teams that handle frequent customer calls and want a shared interface to manage voicemail and caller notes.
- Support departments that require a basic call management setup, including call forwarding, tagging, and simple internal handoffs.
- Businesses offering phone-based services in multiple regions and requiring local numbers without needing granular attribution.
- Teams that prioritize day-to-day call handling over detailed call tracking or campaign-based reporting.
8. Vonage
Overview
Vonage is an established VoIP system that provides core voice communication capabilities for businesses. Its offering includes call transfer, voicemail, and business number configuration, supporting organizations that require consistent calling functionality without an emphasis on analytics or performance measurement.
Vonage is designed for call handling rather than attribution. It does not associate inbound calls with advertising campaigns, landing pages, or marketing sources. For teams where phone interactions directly affect revenue evaluation or lead qualification, the absence of call tracking and attribution features may limit analytical use.
Features
- SMS messaging
- Caller ID details
- Number masking
- Basic auto-attendant
- Voicemail-to-email
- Call forwarding
- Call transfer
- Local and toll-free numbers
- Basic call logs
- Call recording
Standout Features
1. Basic Auto Attendant
Vonage includes a simple call menu to help route incoming calls to the right person or team during business hours, but lacks advanced IVR menus.
2. Call Forwarding
Business calls can be forwarded to mobile phones or landlines, supporting basic reachability outside the office.
3. Voicemail Alerts via Email
Voicemail messages trigger email notifications, helping teams stay on top of follow-ups without needing to monitor the dashboard constantly.
4. Spam Call Filtering
Call filtering can help block repeat spam callers using a basic call filtering feature, keeping teams focused on genuine inquiries.
Vonage’s Pricing
Vonage does not publish standard pricing on its website. Businesses must contact the Vonage sales team to receive a custom quote based on user count, features, and calling requirements.
Why is Vonage a Grasshopper Alternative
The Grasshopper focuses on basic call forwarding and voicemail services. Vonage builds on this foundation by offering additional call-handling options, such as call menus, voicemail alerts, and flexible forwarding to mobile or desk phones.
As a Grasshopper alternative, Vonage suits businesses seeking a traditional business phone system with incremental control over call flow. Organizations that rely on phone calls for lead assessment or campaign analysis generally require supplementary tools, as Vonage does not provide campaign-level tracking or keyword-based reporting.
Best For
- Operations that prioritize day-to-day call management over marketing-focused call attribution or CRM integrations.
- Companies that want a cloud-based phone system with basic tools for voicemail and call menu setup.
- Teams that forward calls to mobile or landline numbers but do not require source tracking or routing based on campaigns.
- Small business owners who value voicemail notifications and occasional call filtering for spam.
9. Zoom Phone
Overview
Zoom Phone extends the Zoom platform into business voice calling and is often chosen by teams already using Zoom Meetings. It includes standard calling features such as call logs, caller ID, and voicemail management, supporting routine internal and external business calls.
Zoom Phone is built around internal communication and convenience. It does not support campaign attribution, keyword tracking, or detailed call analytics. These gaps limit its usefulness for sales or marketing teams that need phone data to evaluate performance.
Features
- Local and toll-free business numbers
- Basic call forwarding rules
- Voicemail alerts
- Call transfer options
- Call logs and history
- Caller ID display
- Call hold and transfer options
- Outbound and inbound call controls
Standout Features
1. Call Transfer Options
Zoom Phone users can forward active calls to another user or department. This is a basic telephony feature and is present in many virtual systems.
2. Call Logs and Call History
Zoom Phone maintains a detailed log of inbound and outbound calls, showing essential information like call time, duration, direction, and caller identity.
3. Caller ID Display
The system automatically displays the caller’s number and, when available, the associated name, allowing the team to recognize incoming callers.
Zoom Phone’s Pricing
Pricing plans commonly listed for Zoom Phone are as follows:
- US & CA Unlimited: $15/user/month, billed annually
- Pro Plus: $18.33/user/month, billed annually
- Business Plus: $22.49/user/month, billed annually
Zoom Phone as a Grasshopper Alternative
Grasshopper offers basic business calling for solo users or small teams. Zoom Phone, on the other hand, appeals to companies that already rely on Zoom for meetings and want to add phone calling within the same system. It provides a unified space for managing internal contacts, handling voicemails, and routing calls without learning a new interface.
While Zoom Phone simplifies internal call handling and voicemail management, it is not designed for tracking call sources or marketing activity. Teams that depend on phone data to measure campaign results may find these limitations restrictive.
Best For
- Companies already using Zoom for video meetings that need light calling tools on the same platform.
- Teams that manage calls with call logs, voicemail alerts, and basic forwarding rules.
- Businesses that prefer a familiar interface over advanced features, such as CRM integrations or call tracking.
- Users who prioritize routine business communication but don’t rely on phone data for campaign evaluation.
Frequently Asked Questions
1. What makes a phone system better than Grasshopper?
A phone system becomes a stronger Grasshopper alternative when it offers more than basic call forwarding and voicemail. Businesses often look for features such as call tracking, AI-powered transcription, and call analytics. AvidTrak includes these capabilities while connecting phone leads to their sources, supporting clearer call handling and more informed customer support decisions.
2. Can calls be tracked back to a specific ad or campaign?
Most basic virtual phone systems, including Grasshopper, do not support campaign-level tracking. AvidTrak uses Dynamic Number Insertion to associate each call with a specific campaign, keyword, or landing page, making it possible to understand where inbound calls originate.
3. Which Grasshopper alternative works best for small businesses?
Small businesses typically require affordability, visibility, and ease of use. AvidTrak offers usage-based pricing, structured call routing, and dependable support, making it suitable for companies that rely on inbound phone calls without managing complex systems.
4. Do Grasshopper alternatives support call analytics and CRM integration?
Some platforms, such as Dialpad and JustCall, provide basic reporting or CRM syncing. AvidTrak goes further by integrating call data, conversation outcomes, and source information directly into CRM software, supporting clearer lead evaluation and follow-up workflows.
5. How should a business choose the right Grasshopper alternative?
The right Grasshopper alternative depends on how phone calls are used. Platforms such as Vonage or Zoom Phone may suit teams that need basic calling. Businesses that depend on phone-based leads and attribution typically require features such as AI-powered transcription, outcome extraction, and structured call flow management, which AvidTrak provides.
