10 Best Sales Call Recording Software
In sales, every conversation with a potential customer is an opportunity to understand their needs, build trust, and close deals. The right sales call recording software helps businesses capture these conversations, analyze them, and optimize strategies for better results.
However, missed insights or inefficient call handling can lead to lost deals and frustrated clients.
As competition increases, it’s more important than ever for businesses to have a solution that offers real-time analytics and advanced call routing so that every call reaches the right person.
This guide covers the top 10 sales call recording software tools for 2025, focusing on solutions that offer actionable insights and help businesses refine their strategies without delay.
List of the Top 10 Sales Call Recording Software
- AvidTrak
- CallRail
- Twilio
- CloudTalk
- CallHippo
- Revenue.io
- Call Tracking Metrics
- Nimbata
- Ring.io
- Gong
1. AvidTrak
AvidTrak is a versatile sales call recording solution designed to help businesses manage call management and drive better results. AvidTrak delivers advanced call tracking tools and real-time analytics to empower sales teams with the necessary features that ensure every customer interaction is optimized for success. AvidTrak’s excellent call routing capabilities ensure every call reaches the right agent or department, reducing missed opportunities and increasing customer satisfaction. For businesses facing complex call tracking and routing challenges, AvidTrak provides the expertise and tools to optimize every interaction.
Features
- After Hours Call Routing
- Area Code-Based Call Routing (Geolocation)
- Call Email Alerts
- Call Recording
- Call Transcription
- Advanced DNI Options
- IVR (Interactive Voice Response)
- Simultaneous Call Forwarding
- Google Analytics 4 Integration
- Sequential Call Forwarding
- Sub-domain Number Follow
- Tracking ID Hide/Display
- Call Whisper
- Third-Party Integrations
- Form Tracking
- Customizable Reporting Dashboard
- Inventory of Phone Numbers
- Customizable Call Attribution
- Caller Sentiment Detection
Top 3 Features
1. Call Recording & Transcription
AvidTrak captures high-quality audio recordings, making it easy for sales managers to review conversations. The transcription feature converts recorded calls into searchable text, helping teams identify important keywords and phrases.
2. Dynamic Number Insertion (DNI)
AvidTrak’s DNI allows tracking phone numbers to change dynamically based on user interactions. This helps in attributing calls accurately to the specific campaign or keyword that drove the lead, providing clear insights into ROI.
3. Sequential & Simultaneous Call Forwarding
This software supports both sequential and simultaneous call forwarding, ensuring that calls are never missed. This is especially useful for businesses with multiple sales reps or departments, as it optimizes call handling and response times.
Pros
- 14-day free trial
- Transparent, cost-effective pricing with no hidden fees
- Customization options are available at no extra charge
- Outstanding customer support with quick response times
- Seamless integration with CRM platforms
- User-friendly interface for easy setup and use
- Capable of handling complex call tracking, routing, and marketing attribution
- Suitable for simple and complex requirements
- Optimize campaigns and increase conversions
Cons
- Looker Studio Partner Connector is currently unavailable
- No GHL integration
Pricing
Here are the pricing plans offered by AvidTrak:
- Starter: $15/month
- Professional: $30/month
- Agency: $55/month
Final Verdict
AvidTrak is ideal for businesses as it offers all sophisticated call tracking tools at the best price in the industry. Its advanced call recording and transcription features are invaluable for training teams and maintaining quality assurance. Advanced call routing options, such as sequential and zip code-based forwarding, ensure every call is directed to the right person, minimizing missed opportunities. Additionally, AvidTrak’s DNI enables precise tracking of marketing campaigns, providing actionable insights to optimize strategies and improve results.
Take the next step in optimizing your sales and marketing efforts – try AvidTrak now and see the difference in your call recording performance!
2. CallRail
CallRail is a popular call tracking and recording solution that helps businesses monitor their marketing campaign performance by tracking inbound calls. With features like conversation intelligence and form tracking, CallRail is designed to optimize lead conversion and sales processes. It’s particularly useful for businesses that rely on phone leads to drive growth.
Features
- Call Recording & Conversation Intelligence
- Dynamic Number Insertion
- Form Tracking & Call Attribution
- Google Ads & Analytics Integrations
- Call Routing & Forwarding Options
- Real-time Reporting & Analytics
- CRM Integrations
Top 3 Features
1. Dynamic Number Insertion
Assign unique phone numbers to different marketing channels, allowing businesses to accurately attribute calls to specific ads, keywords, or campaigns.
2. Form Tracking
CallRail helps you track online form submissions alongside phone calls, helping businesses capture a complete picture of their inbound leads from digital marketing campaigns.
3. Conversation Intelligence
Automatically analyze recorded calls to identify keywords and sentiments with CallRail. This gives sales teams insights to refine their sales pitches and training programs.
Pros
- Easy-to-use interface
- Integration with popular marketing platforms
Cons
- Advanced features are only available in higher-tier plans
- Not cost-effective for smaller businesses with limited call volumes
Pricing
CallRail offers the following pricing plans:
- Call Tracking: $45/month
- Call Tracking + Conversation Intelligence: $90/month
- Call Tracking + Form Tracking: $90/month
- Call Tracking Complete: $135/month
Final Verdict
CallRail helps you optimize your marketing campaigns by tracking both phone calls and online form submissions. It has useful features that make it ideal for agencies and marketing teams focused on driving data-driven decisions and improving their conversion rates.
3. Twilio
Another sales call recording software, Twilio, offers a flexible communication platform with advanced call recording features, perfect for businesses looking to integrate call tracking into their existing systems. However, Twilio requires programming experience to customize your call recording settings to fit your sales and customer support needs.
Features
- On-Demand Call Recording
- Real-time Call Transcriptions
- Customizable IVR & Call Routing
- Programmable Voice APIs
- CRM Integrations
- SMS and Chat Integrations
- Call Forwarding & Conferencing
Top 3 Features
1. Programmable Voice APIs
Twilio offers APIs that allow developers to integrate call recording and tracking into their own applications, providing flexibility and control over communication workflows.
2. Real-time Call Transcriptions
Automatically transcribe calls in real-time, making it easier for sales departments to capture and analyze key customer insights without missing any important details.
3. Customizable IVR & Call Routing
Twilio allows businesses to create fully customizable IVR menus and call routing flows to direct sales calls to the right team members and reduce wait times.
Pros
- Extremely flexible with developer-friendly APIs
- Supports a wide range of integrations
Cons
- Requires technical expertise to set up
- Can become costly if used for high call volumes due to pay-as-you-go pricing
Pricing
Twilio charges per minute and per number for calls, with costs adding up quickly depending on usage.
Final Verdict
Twilio is best suited for businesses that are tech-savvy and have high technical expertise. Its flexibility and APIs make it ideal for organizations that want to build customized communication solutions and optimize their sales call recordings.
4. CloudTalk
CloudTalk is a cloud-based phone system that offers advanced call recording features customized for sales teams. It’s designed to help businesses improve their sales processes by capturing and analyzing calls to improve customer interactions. With easy integration options, CloudTalk is a great choice to manage calls and drive better results.
Features
- Call Monitoring & Whisper
- 3 Way Calling
- Custom Extensions
- Call Tagging & Notes
- Automatic Call Recording
- Call Transfers
- Custom Campaigns
- Smart Dialer
Top 3 Features
1. Automatic Call Recording
CloudTalk automatically records all sales calls, ensuring that your sales team never misses important details during conversations with prospects and close rates.
2. Call Monitoring & Whisper
Sales managers can listen in on live calls and use the “whisper” feature to provide real-time coaching to sales reps, increasing their confidence and effectiveness on the call.
3. Call Tagging & Notes
ClouTalk allows sales reps to tag calls with relevant details and add notes directly in the system, making it easier to track key information and follow up on potential leads.
Pros
- Simple and intuitive setup
- Reliable call quality and recording
Cons
- Limited advanced features in lower-tier plans
- Higher tiers may be costly
Pricing
CloudTalk offers the following pricing plans:
- Starter: $25/month
- Essential: $30/month
- Expert: $50/month
- Custom: Contact sales
Final Verdict
CloudTalk is an excellent choice for marketing teams that rely heavily on outbound calls and need strong call recording capabilities. Features like real-time call monitoring and CRM integrations help sales managers optimize their team’s performance and enhance overall sales efficiency.
5. CallHippo
CallHippo is another popular call recording software designed to enhance sales team productivity. It offers automatic call recording, real-time analytics, and integrations with popular CRMs to improve sales processes. CallHippo is perfect for small to medium-sized sales teams looking to improve their sales interactions and follow-up strategies.
Features
- Call Recording and Analytics
- Call Monitoring
- Whisper Coaching
- Power Dialer & Smart Call Routing
- Smart Call Forwarding
- Live Call Monitoring
- Call Transfer and Conference
Top 3 Features
1. Automatic Call Recording
CallHippo records all sales calls automatically, ensuring that sales reps can revisit conversations to capture important details and improve customer engagement.
2. Power Dialer & Smart Call Routing
Power dialer helps sales teams connect with more prospects easily by automatically dialing numbers from a pre-set list, reducing manual dialing, and optimizing call flow.
3. Call Monitoring & Whisper Coaching
This software offers call monitoring and a whisper feature to monitor live calls and provide immediate feedback to sales reps, enhancing call quality and conversion rates.
Pros
- Excellent for remote teams with multi-device support
- Integrates with popular CRMs like HubSpot
Cons
- Can be expensive for smaller teams
- Occasional glitches in call recordings
Pricing
CallHippo offers a free trial and the following pricing plans:
- Starter: $18/user/month billed annually
- Professional: $32/user/month billed annually
- Ultimate: $42/user/month billed annually
Final Verdict
CallHippo stands out for its features that help optimize call recording and sales strategy for all business sizes. With features like the power dialer and real-time monitoring, it helps optimize sales performance and increase ROI.
6. Revenue.io
Revenue.io is a sales engagement platform that focuses on helping sales teams optimize their calls through advanced call recording and analytics. It’s specifically designed to improve sales performance by capturing key insights from sales calls, helping reps refine their approach and close deals more effectively.
Features
- Automatic Call Logging & Tracking
- Keyword Spotting & Alerts
- Call Analytics & Reports
- Multiple Integrations
- Flexible Call recording
- Call Recording
- Transcribe Calls
- Call Coaching
- Conversation Intelligence
Top 3 Features
1. Call Recording & Transcription
Revenue.io automatically records and transcribes sales calls, allowing sales managers to review conversations, identify winning tactics, and share best practices with the team.
2. Call Coaching
Sales managers can listen in on live calls and use the “whisper” feature to provide instant feedback, ensuring reps stay on track and handle objections effectively during sales calls.
3. Conversation Intelligence & Sentiment Analysis
This sales call recording software helps analyze call recordings to detect customer sentiment and understand which approaches resonate best with the customers.
Pros
- Real-time call insights to improve performance
- Integrates with popular CRM systems
Cons
- Higher pricing tiers may be too costly
- Learning curve for setting up advanced features
Pricing
Contact the sales team for pricing.
Final Verdict
Revenue.io provides AI-driven insights and real-time coaching to help organizations focus on refining their sales processes and closing more deals. It is a great fit for teams focused on data-driven sales strategies.
7. CallTrackingMetrics
CallTrackingMetrics is an advanced sales call recording and analytics platform that helps organizations optimize their sales calls. By providing detailed call insights it helps sales managers improve their team’s performance, enhance the sales process, and increase conversion rates. It is great for businesses that rely on phone interactions to close deals and drive growth.
Features
- Automatic Call Recording & Transcription
- Conversation Intelligence & Keyword Spotting
- Smart Call Routing & IVR
- Dynamic Number Insertion
- Automated Triggers
- Multiple Integrations
- Real-Time Call Tracking Dashboard
- Detailed Campaign Reporting and Insights
Top 3 Features
1. Automatic Call Recording & Transcription
CallTrackingMetrics captures all inbound and outbound sales calls, automatically transcribing conversations to help sales managers review and analyze call interactions.
2. Conversation Intelligence & Keyword Spotting
The AI intelligence helps detect key phrases during sales calls, allowing teams to identify objections, customer pain points, and successful sales techniques to improve call scripts.
3. Smart Call Routing & IVR
Ensure that sales calls are directed to the most appropriate sales rep based on criteria like location or lead source, reducing response times and closing more deals.
Pros
- Extensive integration options
- Detailed reporting for tracking marketing ROI
Cons
- Learning curve for beginners
- Advanced features are expensive
- Requires payment for product support
Pricing
CallTrackingMetrics offers the following pricing plans:
- Marketing Lite: $65/month (billed annually)
- Marketing Pro: $149/month (billed annually)
- Sales Engage: $274/month (billed annually)
- Enterprise: $1,999/month (billed annually)
Final Verdict
CallTrackingMetrics is a detailed solution to record and analyze calls, optimize their sales process, and drive data-driven decisions. Its analytics and conversation intelligence features make it a valuable tool that can help you improve your phone-based sales strategies; however, its high price point makes it prohibitive for most small/medium-sized businesses.
8. Nimbata
Nimbata is a simple sales call recording and tracking platform designed to help sales teams focus on improving customer conversations. It allows businesses to prioritize simple call tracking without any complex tech features. Nimbata’s intuitive interface makes it a great choice for teams looking to improve call recording insights quickly without a steep learning curve.
Features
- Call Attribution & Campaign Tracking
- Call Tagging & Notes
- Real-time Call Reports & Analytics
- IVR & Smart Call Routing
- Google Analytics & CRM Integrations
- Email & SMS Alerts
- Keyword Tracking for Sales Insights
Top 3 Features
1. Call Attribution & Campaign Tracking
Nimbata call attribution and campaign tracking help sales teams identify which marketing campaigns generate the most valuable calls, ensuring your ad spend is truly effective.
2. Call Tagging & Notes
Sales reps can tag calls with specific details and add notes for quick reference, making it easier to track follow-ups and understand customer needs.
3. Real-time Call Reports & Analytics
Get simple analytics and reports on sales calls, allowing managers to see performance trends, monitor call quality, and adjust strategies as needed.
Pros
- Simple and intuitive interface ideal for SMBs
- Cost-effective with transparent pricing
Cons
- Limited advanced features compared to larger platforms
Pricing
Nimbata offers a free trial and the following pricing plans:
- Pro: $39 /per month
- Marketing: $89 /per month
- Agency: $149 /per month
Final Verdict
If you are looking for a simple call tracking solution that’s easy to implement, then Nimbata is the right choice for you. If you focus on understanding which marketing efforts drive the best results without diving into overly complex features, Nimbata offers just the right balance of functionality and simplicity.
9. Ring.io
Ring.io is a sales call recording software that allows call centers to improve their call workflows while capturing essential customer interactions. With its focus on call recording and CRM integrations, Ring.io helps sales reps close deals faster by delivering actionable insights from every sales call.
Features
- Call Recording & Logging
- Call Monitoring
- Whisper Coaching
- CRM Integrations
- Custom Call Routing
- Call Center Queues
Top 3 Features
1. Call Recording & Logging
Ring.io automatically records every sales call, ensuring your team has accurate records of customer interactions, which can be used for training, compliance, and performance reviews.
2. Call Whisper
Sales managers can listen to live calls and guide reps in real-time using the whisper feature, enabling on-the-spot coaching to improve sales conversations and close rates.
3. CRM Integrations
Deep integrations with popular CRMs like Salesforce and HubSpot allow sales teams to log calls, capture notes, and analyze call data directly to improve sales cycle visibility.
Pros
- Easy-to-use interface
- Offers click-to-call functionality to boost productivity
Cons
- Expensive for smaller teams
- Limited analytics compared to competitors
Pricing
Ring.io offers the following pricing plans for teams:
- Startup: $90 /user/mo
- Growth: $120 /user/mo
- Enterprise: Contact Sales
For pricing plans for individuals, contact the sales team.
Final Verdict
Ring.io is an easy-to-use sales call recording software that allows sales teams to integrate call recording with their existing CRM systems. It helps sales managers improve their team’s sales calls by using real-time coaching and actionable insights. With its power dialer and call analytics, Ring.io can drive better sales engagement and conversions. However, it is one of the most high-priced options in the industry.
10. Gong
Gong is a popular sales call recording tool that focuses on turning sales conversations into data-driven insights. It’s built for call teams who want to understand customer needs better, identify successful sales techniques, and improve their sales strategies. Gong uses AI to analyze sales calls and explore actionable insights to help close deals faster.
Features
- Call Recording and Transcription
- Conversation Intelligence
- Coaching Alerts
- CRM Integration, including Salesforce
- Revenue Insights from Call Data
- Customizable Dashboards and Reporting
- Call Outcome and Lead Scoring
Top 3 Features
1. Call Recording & Transcription
Gong captures and transcribes every sales call, turning conversations into searchable text that sales managers can review to find key insights and improve team performance.
2. Conversation Intelligence
AI is used to analyze calls for patterns, successful sales pitches, and common customer objections, helping sales teams refine their approach based on real conversations.
3. Real-Time Coaching Alerts
Gong alerts sales managers when a call goes off track, allowing them to step in and guide reps during the call to save deals and improve win rates.
Pros
- Intuitive dashboard with actionable feedback for sales reps
- Easy integration with popular CRM tools
Cons
- Requires training for advanced features
- Higher price point
Pricing
Contact the sales team for pricing.
Final Verdict
Gong is a valuable tool that helps you gain insights from customer conversations. Its AI-driven analysis helps identify effective sales strategies, enabling teams to refine their approaches and improve performance. However, Gong comes with a premium price tag, which may be a consideration for smaller businesses with limited budgets.
Feature Comparison Table
| Features / Tools | AvidTrak | CallHippo | CallRail | CallTrackingMetrics | CloudTalk | Gong | Nimbata | Revenue.io | Ring.io | Twilio |
| Call Recording & Transcription | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Dynamic Number Insertion (DNI) | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ✔️ | ✔️ | ❌ | ✔️ |
| Real-Time Reporting & Analytics | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| CRM Integrations | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Routing (IVR) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Keyword Spotting & Conversation Intelligence | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ |
| Call Whisper | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ |
| Call Transfers & Forwarding | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ |
| Custom Call Routing | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Real-Time Call Monitoring & Coaching | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Form Tracking & Attribution | ✔️ | ❌ | ✔️ | ✔️ | ❌ | ❌ | ❌ | ✔️ | ❌ | ❌ |
| Conversation Intelligence & Sentiment Analysis | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Pricing (Starting) | $15/mo | $18/user/mo | $45/mo | $65/mo | $25/mo | Custom | $39/mo | Custom | $90/user/mo | Custom |
Key Takeaways
Choosing the right sales call recording software can make a huge difference in your sales team’s performance. Whether you’re looking to train your reps, analyze conversations, or gain insights to refine your sales process, having a reliable tool is important.
If you are looking for a solution that not only tracks calls but also helps you gain real-time actionable insights into your marketing and sales efforts, AvidTrak is the one.
AvidTrak offers an extensive range of affordable features that help with call visibility and inefficient call route management. It simplifies call tracking, helping you identify which marketing efforts drive calls, and ensures you never miss out on any opportunities.
Ready to transform your sales process? Try AvidTrak today!
Frequently Asked Questions
1. What is sales call recording software used for?
Sales call recording software captures conversations between sales reps and customers, allowing businesses to review, analyze, and improve their sales techniques. It’s especially useful for training, compliance, and refining sales strategies.
2. How does AvidTrak help improve sales performance?
AvidTrak records all sales calls and provides detailed insights into customer conversations, allowing sales teams to analyze interactions and refine their approach. This helps improve call quality, customer engagement, and conversion rates.
3. Can AvidTrak integrate with my existing CRM?
Yes, AvidTrak easily integrates with popular CRMs like Salesforce, HubSpot, and Zoho. This ensures that all call data is automatically logged, making it easier to track leads and sales activities.
4. Can call recording software improve the effectiveness of my sales strategy?
Yes. By analyzing sales call recordings, sales reps can identify what’s working and where there’s room for improvement. This data-driven approach helps optimize your sales scripts, train reps better, and ultimately boost revenue.
5. Does AvidTrak support real-time call monitoring?
AvidTrak offers real-time call monitoring features, enabling managers to listen to live calls and provide immediate feedback through call whispering for better coaching and sales outcomes.
