Every conversation in sales is a chance to understand customer needs, guide the sales process, and help sales reps move deals forward. The right sales call recording software allows teams to record sales calls, review call transcripts, and evaluate customer interactions with accuracy.
Modern tools now combine call recording, AI-powered transcription, and AI-powered conversation outcome extraction to support sales coaching, strengthen objection handling, and keep sales managers informed about deal health and next steps. These capabilities help teams improve performance without adding complexity.
The best sales call recording tools in 2026 can capture calls, extract outcomes such as bookings or pricing requests, support CRM integrations, and send call data to Ads and analytics platforms. Leading options include AvidTrak for its pricing, support, and attribution depth, along with CallRail, Twilio, CloudTalk, CallHippo, Revenue.io, CallTrackingMetrics, Nimbata, Ring.io, and Gong.
This guide covers the top sales call recording software for 2026, focusing on platforms that improve call management, strengthen sales strategies, and support consistent, high-quality customer experience.
List of the Top 10 Sales Call Recording Software
- AvidTrak
- CallRail
- Twilio
- CloudTalk
- CallHippo
- Revenue.io
- Call Tracking Metrics
- Nimbata
- Ring.io
- Gong
1. AvidTrak
AvidTrak is a strong sales call recording tool built to help sales teams record sales calls, review call transcripts, and manage customer interactions with accuracy. It combines call recording, AI-powered transcription, and advanced call analytics to support sales managers throughout the sales process.
AvidTrak is uniquely positioned as the only sales call management software offering a powerful AI-powered conversation outcome extraction capability. It detects and tags key events during sales calls, such as pricing requests, qualification details, and other custom outcomes set by the user, giving sales teams a clear view of customer intent. These automatic outcome tags help sales reps prioritize follow-ups, guide next steps, and respond to customer needs with accuracy.
Its advanced call routing capabilities, including IVR, sequential routing, simultaneous ringing, and zip code–based routing, ensure that every sales call is directed to the right sales representative. For teams managing complex call tracking, call attribution, or multi-location routing requirements, AvidTrak provides the reliability and expertise necessary to operate at scale.
Features
- AI-powered Call Transcription with keyword flagging
- AI-Powered Conversation Outcome Extraction
- Area Code-Based Call Routing
- Call Whisper
- Advanced IVR (Interactive Voice Response) System
- Sentiment Analysis
- Google Analytics 4 Integration
- Customizable Reporting Dashboard
- Advanced DNI Options
- After Hours Call Routing
- Tracking ID Hide/Display
- Simultaneous Call Forwarding
- Sequential Call Forwarding
- Sub-domain Number Follow
- Call Email Alerts
- Email Marketing
- Call Recording
- Caller Sentiment Capability
- Third-Party Integrations
- Form Tracking
- Inventory of Phone Numbers
- Customizable Call Attribution
Top 3 Features
1. Call Recording, AI-Powered Transcription & Outcome Extraction
AvidTrak combines call recording, AI-powered transcription, and AI-powered conversation outcome extraction into one powerful workflow. It records every sales call in high-quality audio, converts conversations into accurate, searchable call transcripts, and automatically identifies key moments such as bookings, pricing requests, qualification details, and follow-up needs.
This unified approach helps sales teams understand customer interactions with clarity, evaluate call content, track deal stages, and guide next steps without manually reviewing full recordings.
2. Dynamic Number Insertion (DNI)
AvidTrak’s Dynamic Number Insertion automatically displays unique tracking numbers based on campaigns, keywords, or landing pages. This ensures precise call attribution, allowing sales teams to identify which marketing tactics generate high-value sales calls. With accurate DNI-based call analytics, managers can understand customer behavior and support better sales performance across channels.
3. Advanced Call Routing
AvidTrak’s advanced call routing ensures that every sales call reaches the right sales representative or department, based on rules such as business hours, area code, or caller preferences. Features such as multi-level IVR, simultaneous ringing, sequential routing, and zip code–based routing help teams manage high call volumes and reduce missed opportunities. These routing tools support faster response times, improve the customer experience, and strengthen overall call management for sales teams.
Pros
- No obligation 14-day free trial with $20 credit, inclusive of all features
- Provides simple, low-cost tracking, recording, and marketing attribution
- Transparent, affordable pricing with no hidden fees
- Excellent customer support and instant response times
- Optimize campaigns to increase conversions
- Extensive customization options without any additional charges
- Easy setup and user-friendly interface
- Seamless integration with CRM platforms
Cons
- No GHL integration
Pricing
AvidTrak’s affordable pricing plans are as follows:
- Starter: $15/month
- Professional: $30/month
- Agency: $55/month
Final Verdict
AvidTrak is a strong choice for teams searching for a dependable sales call recording software that supports accurate sales conversation recording. Beyond its ability to record and analyze sales calls, AvidTrak stands out for its competitive pricing, responsive product support, and 14+ years of domain expertise in solving complex tracking and routing challenges.
Businesses that rely on call recording tools for sales teams benefit from AvidTrak’s reliability and the consistency it brings to call management, attribution, and overall sales operations. Its ability to scale across simple and complex requirements makes it a practical solution for teams that want performance without unnecessary complexity or added cost.
Ready to elevate your sales calling software? Try AvidTrak and experience a more cost-effective, supported, and data-ready approach to managing and recording sales calls.
2. CallRail
CallRail is a widely used call tracking and recording solution that helps businesses track inbound calls, monitor marketing performance, and record sales calls across multiple campaigns. It offers tools such as Dynamic Number Insertion, form tracking, and basic conversation intelligence, making it useful for teams that rely on sales calls, online forms, and phone-based lead generation to support their sales process.
Features
- Call Recording & Conversation Intelligence
- Dynamic Number Insertion
- Form Tracking & Call Attribution
- Google Ads & Analytics Integrations
- Call Routing & Forwarding Options
- Real-time Reporting & Analytics
- CRM Integrations
Top 3 Features
1. Dynamic Number Insertion
Assign unique phone numbers to different marketing channels, allowing businesses to accurately attribute calls to specific ads, keywords, or campaigns.
2. Form Tracking
CallRail helps you track online form submissions alongside phone calls, helping businesses capture a complete picture of their inbound leads from digital marketing campaigns.
3. Conversation Intelligence
Automatically analyze recorded calls to identify keywords and sentiments with CallRail. This gives sales teams insights to refine their sales pitches and training programs.
Pros
- Easy-to-use interface
- Integration with popular marketing platforms
Cons
- Advanced features are only available in higher-tier plans
- Not cost-effective for smaller businesses with limited call volumes
Pricing
CallRail offers the following pricing plans:
- Call Tracking: $45/month
- Call Tracking + Conversation Intelligence: $90/month
- Call Tracking + Form Tracking: $90/month
- Call Tracking Complete: $175/month
Final Verdict
CallRail provides reliable tools for businesses that want to track inbound leads, manage sales conversation recording, and support attribution across marketing channels. Its combination of call recording, form tracking, and reporting features helps agencies and sales teams understand caller activity and evaluate campaign performance.
3. Twilio
Another sales call recording software, Twilio, is used by teams that want to record sales calls, build custom communication workflows, and integrate sales conversation recording into their existing systems. It supports call recording tools for sales teams through programmable APIs, but setup requires technical expertise, making it better suited for developers or businesses with dedicated engineering resources.
Features
- On-Demand Call Recording
- Real-time Call Transcriptions
- Customizable IVR & Call Routing
- Programmable Voice APIs
- CRM Integrations
- SMS and Chat Integrations
- Call Forwarding & Conferencing
Top 3 Features
1. Programmable Voice APIs
Twilio offers APIs that allow developers to integrate call recording and tracking into their own applications, providing flexibility and control over communication workflows.
2. Real-time Call Transcriptions
Automatically transcribe calls in real-time, making it easier for sales departments to capture and analyze key customer insights without missing any important details.
3. Customizable IVR & Call Routing
Twilio allows businesses to create fully customizable IVR menus and call routing flows to direct sales calls to the right team members and reduce wait times.
Pros
- Extremely flexible with developer-friendly APIs
- Supports a wide range of integrations
Cons
- Requires technical expertise to set up
- Can become costly if used for high call volumes due to pay-as-you-go pricing
Pricing
Twilio charges per minute and per number for calls, with costs adding up quickly depending on usage.
Final Verdict
Twilio is best suited for organizations that prefer customizable sales calling software and have the technical resources to build their own call flows. Its APIs give full control over how teams record and analyze sales calls, route customer interactions, and support complex communication needs.
4. CloudTalk
CloudTalk is a cloud-based phone system that offers advanced call recording features customized for sales teams. It’s designed to help businesses improve their sales processes by capturing and analyzing calls to improve customer interactions. With easy integration options, CloudTalk is a great choice to manage calls and drive better results.
Features
- Call Monitoring & Whisper
- 3 Way Calling
- Custom Extensions
- Call Tagging & Notes
- Automatic Call Recording
- Call Transfers
- Custom Campaigns
- Smart Dialer
Top 3 Features
1. Automatic Call Recording
CloudTalk automatically records all sales calls, ensuring that your sales team never misses important details during conversations with prospects and closing rates.
2. Call Monitoring & Whisper
Sales managers can listen in on live calls and use the “whisper” feature to provide real-time coaching to sales reps, increasing their confidence and effectiveness on the call.
3. Call Tagging & Notes
ClouTalk allows sales reps to tag calls with relevant details and add notes directly in the system, making it easier to track key information and follow up on potential leads.
Pros
- Simple and intuitive setup
- Reliable call quality and recording
Cons
- Limited advanced features in lower-tier plans
- Higher tiers may be costly
Pricing
CloudTalk offers the following pricing plans:
- Starter: $25/month billed annually
- Essential: $29/month billed annually
- Expert: $49/month billed annually
Final Verdict
CloudTalk is a solid choice for teams that want reliable sales calls management software with built-in coaching features. Its automatic call recording, call monitoring, and CRM integrations help sales managers guide reps more effectively and maintain organized call records. For teams focused on outbound calling and structured workflows, CloudTalk provides dependable performance and the essential tools.
5. CallHippo
CallHippo is another cloud-based sales calls management software designed for teams that want dependable sales conversation recording and efficient outbound calling. It supports record sales calls, call monitoring, whisper coaching, and CRM integrations, making it suitable for sales teams that need organized call workflows and faster follow-ups.
Features
- Call Recording and Analytics
- Call Monitoring
- Whisper Coaching
- Power Dialer & Smart Call Routing
- Smart Call Forwarding
- Live Call Monitoring
- Call Transfer and Conference
Top 3 Features
1. Automatic Call Recording
CallHippo records all sales calls automatically, ensuring that sales reps can revisit conversations to capture important details and improve customer engagement.
2. Power Dialer
Power dialer helps sales teams connect with more prospects easily by automatically dialing numbers from a pre-set list, reducing manual dialing, and optimizing call flow.
3. Call Monitoring & Whisper Coaching
This software offers call monitoring and a whisper feature to monitor live calls and provide immediate feedback to sales reps, enhancing call quality and conversion rates.
Pros
- Excellent for remote teams with multi-device support
- Integrates with popular CRMs like HubSpot
Cons
- Can be expensive for smaller teams
- Occasional glitches in call recordings
Pricing
CallHippo offers a free trial and the following pricing plans:
- Basic: $1/user/month billed annually
- Starter: $19/user/month billed annually
- Professional: $29/user/month billed annually
- Ultimate: $45/user/month billed annually
Final Verdict
CallHippo is well-suited for growing teams that require sales calling software with automatic recording, quick dialing features, and straightforward call monitoring tools. Its power dialer and whisper coaching make it easier for reps to stay organized, manage higher call volumes, and keep sales conversation recordings clear and accessible.
6. Revenue.io
Revenue.io is a sales engagement platform that supports sales conversation recording and coaching by combining call recording, transcription, and conversation intelligence in one system. It helps sales managers review calls, guide reps during live conversations, and maintain consistent messaging across the sales process.
Features
- Automatic Call Logging & Tracking
- Keyword Spotting & Alerts
- Call Analytics & Reports
- Multiple Integrations
- Flexible Call recording
- Call Recording
- Transcribe Calls
- Call Coaching
- Conversation Intelligence
Top 3 Features
1. Call Recording & Transcription
Revenue.io automatically records and transcribes sales calls, allowing sales managers to review conversations, identify winning tactics, and share best practices with the team.
2. Call Coaching
Sales managers can listen in on live calls and use the “whisper” feature to provide instant feedback, ensuring reps stay on track and handle objections effectively during sales calls.
3. Conversation Intelligence & Sentiment Analysis
This sales call recording software helps analyze call recordings to detect customer sentiment and understand which approaches resonate best with the customers.
Pros
- Real-time call insights to improve performance
- Integrates with popular CRM systems
Cons
- Higher pricing tiers may be too costly
- Learning curve for setting up advanced features
Pricing
Contact the sales team for pricing.
Final Verdict
Revenue.io is a good option for teams that want reliable sales call management software with strong coaching and transcription features. Its conversation intelligence and live-guidance tools help sales managers review calls and support reps during complex conversations, making it suitable for organizations that depend on consistent sales conversation recording and structured call analysis.
7. CallTrackingMetrics
CallTrackingMetrics is an advanced sales calls management software platform built for teams that need to record and analyze sales calls, as well as track detailed call activity across campaigns. It offers sales conversation recording, transcription, and routing tools that help sales managers organize call workflows and support stronger phone-based sales operations.
Features
- Call Recording & Transcription
- Conversation Intelligence & Keyword Spotting
- Smart Call Routing & IVR
- Dynamic Number Insertion
- Automated Triggers
- Multiple Integrations
- Real-Time Call Tracking Dashboard
- Detailed Campaign Reporting and Insights
Top 3 Features
1. Call Recording & Transcription
CallTrackingMetrics captures all inbound and outbound sales calls, automatically transcribing conversations to help sales managers review and analyze call interactions.
2. Conversation Intelligence & Keyword Spotting
The AI intelligence helps detect key phrases during sales calls, allowing teams to identify objections, customer pain points, and successful sales techniques to improve call scripts.
3. Smart Call Routing & IVR
Ensure that sales calls are directed to the most appropriate sales rep based on criteria like location or lead source, reducing response times and closing more deals.
Pros
- Extensive integration options
- Detailed reporting for tracking marketing ROI
Cons
- Learning curve for beginners
- Advanced features are expensive
- Requires payment for product support
Pricing
CallTrackingMetrics offers the following pricing plans:
- Marketing Lite: $65/month (billed annually)
- Marketing Pro: $149/month (billed annually)
- Sales Engage: $274/month (billed annually)
- Enterprise: $1,999/month (billed annually)
Final Verdict
CallTrackingMetrics is well-suited for teams that rely on detailed call analytics, keyword spotting, and campaign-level reporting to manage sales activity. Its combination of call recording, transcription, and automated routing helps teams review call content and organize call logs effectively. The platform is strong but may be costly for smaller teams.
8. Nimbata
Nimbata is a straightforward call tracking and call recording platform built for teams that want simple setup, clear call attribution, and organized call logs without advanced technical features. It supports essential call analysis, tagging, and campaign tracking, making it suitable for SMBs that want to monitor customer interactions and capture reliable call data with minimal complexity.
Features
- Call Attribution & Campaign Tracking
- Call Tagging & Notes
- Real-time Call Reports & Analytics
- IVR & Smart Call Routing
- Google Analytics & CRM Integrations
- Email & SMS Alerts
- Keyword Tracking for Sales Insights
Top 3 Features
1. Call Attribution & Campaign Tracking
Nimbata call attribution and campaign tracking help sales teams identify which marketing campaigns generate the most valuable calls, ensuring your ad spend is truly effective.
2. Call Tagging & Notes
Sales reps can tag calls with specific details and add notes for quick reference, making it easier to track follow-ups and understand customer needs.
3. Real-time Call Reports & Analytics
Get simple analytics and reports on sales calls, allowing managers to see performance trends, monitor call quality, and adjust strategies as needed.
Pros
- Simple and intuitive interface ideal for SMBs
- Cost-effective with transparent pricing
Cons
- Limited advanced features compared to larger platforms
Pricing
Nimbata offers a free trial and the following pricing plans:
-
- Agency: $120/per month billed annually
- Marketing: $80/per month billed annually
- Pro: $35/per month billed annually
- Free
Final Verdict
Nimbata works well for teams that want an easy-to-use call tracking tool to evaluate campaign performance and keep call records organized. Its focus on clear call attribution and simple reporting makes it a practical choice for businesses that need essential features without the cost or complexity of larger platforms.
9. Ring.io
Ring.io is a user-friendly sales call recording platform designed to streamline call workflows and capture accurate customer interactions. It offers call recording, logging, and CRM syncing, providing sales teams with clear visibility into call activity and enabling smoother follow-up throughout their daily workflow. Its coaching tools also support managers who need real-time guidance during active calls.
Features
- Call Recording & Logging
- Call Monitoring
- Whisper Coaching
- CRM Integrations
- Custom Call Routing
- Call Center Queues
Top 3 Features
1. Call Recording & Logging
Ring.io automatically records every sales call, ensuring your team has accurate records of customer interactions, which can be used for training, compliance, and performance reviews.
2. Call Whisper
Sales managers can listen to live calls and guide reps in real-time using the whisper feature, enabling on-the-spot coaching to improve sales conversations and close rates.
3. CRM Integrations
Deep integrations with popular CRMs like Salesforce and HubSpot allow sales teams to log calls, capture notes, and analyze call data directly to improve sales cycle visibility.
Pros
- Easy-to-use interface
- Offers click-to-call functionality to boost productivity
Cons
- Expensive for smaller teams
- Limited analytics compared to competitors
Pricing
Ring.io offers the following pricing plans for teams:
- Startup: $90/user/mo billed annually
- Growth: $120/user/mo billed annually
- Enterprise: $250/user/mo billed annually
Final Verdict
Ring.io is a good option for teams that want reliable call recording combined with CRM-driven call management. Its live coaching tools and call logging help sales reps stay organized and maintain consistent customer interactions. While powerful, its higher pricing tiers may limit accessibility for smaller teams.
10. Gong
Gong is a popular sales call recording tool built to help teams understand customer conversations and improve call execution. It records and transcribes every sales call, then applies AI-driven conversation intelligence to analyze call content, customer interactions, talk patterns, and coaching opportunities. This makes Gong useful for teams that want reliable sales conversation recording supported by call analysis and guided selling features.
Features
- Call Recording and Transcription
- Conversation Intelligence
- Coaching Alerts
- CRM Integration, including Salesforce
- Revenue Insights from Call Data
- Customizable Dashboards and Reporting
- Call Outcome and Lead Scoring
Top 3 Features
1. Call Recording & Transcription
Gong captures and transcribes every sales call, turning conversations into searchable text that sales managers can review to find key insights and improve team performance.
2. Conversation Intelligence
AI is used to analyze calls for patterns, successful sales pitches, and common customer objections, helping sales teams refine their approach based on real conversations.
3. Real-Time Coaching Alerts
Gong alerts sales managers when a call goes off track, allowing them to step in and guide reps during the call to save deals and improve win rates.
Pros
- Intuitive dashboard with actionable feedback for sales reps
- Easy integration with popular CRM tools
Cons
- Requires training for advanced features
- Higher price point
Pricing
Contact the sales team for pricing.
Final Verdict
Gong is a valuable tool for organizations that want deeper visibility into customer conversations and rep performance. Its AI-driven call analysis, transcription, and coaching alerts help teams understand call patterns and refine their approach over time. The platform delivers meaningful value for larger sales teams, though its premium pricing may be a barrier for smaller groups.
Which Sales Call Recording Tool Fits Your Team?
Choose AvidTrak when you want the lowest cost per tracked call, quick and reliable product support, and a platform built by a team with deep domain expertise in solving complex tracking and routing challenges. AvidTrak delivers accurate sales call recording, AI-powered transcription, AI-powered conversation outcome extraction, and advanced routing capabilities, including sequential, simultaneous, and ZIP code–based routing, along with agency dashboards for organized call management.
Tools such as Gong or Revenue.io are better suited for teams focused primarily on coaching, enablement, and reviewing long B2B conversations through conversation intelligence. If you need a cloud phone system with sales conversation recording, dialers, call queues, and basic analytics, platforms such as CloudTalk or Ring.io may be a better fit for day-to-day calling needs.
Developer-focused options such as Twilio work best when engineering resources are available to build custom communication workflows using programmable voice APIs and fully customized call routing.
Feature Comparison Table
| Features / Tools | AvidTrak | CallHippo | CallRail | CallTrackingMetrics | CloudTalk | Gong | Nimbata | Revenue.io | Ring.io | Twilio |
| Call Recording & Transcription | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| AI-Powered Conversation Outcome Extraction | ✔️ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Dynamic Number Insertion (DNI) | ✔️ | ❌ | ✔️ | ✔️ | ❌ | ❌ | ✔️ | ✔️ | ❌ | ❌ |
| Real-Time Reporting & Analytics | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| CRM Integrations | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Routing (IVR) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ |
| Keyword Spotting & Conversation Intelligence | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ |
| Call Whisper | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ❌ |
| Call Transfers & Forwarding | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ |
| Custom Call Routing | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ |
| Real-Time Call Monitoring & Coaching | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Form Tracking & Attribution | ✔️ | ❌ | ✔️ | ✔️ | ❌ | ❌ | ❌ | ✔️ | ❌ | ❌ |
| Conversation Intelligence & Sentiment Analysis | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ✔️ | ❌ | ✔️ | ✔️ | ✔️ |
| Pricing (Starting) | $15/mo | $18/user/mo | $45/mo | $65/mo | $25/mo | Custom | $39/mo | Custom | $90/user/mo | Usage-based |
Key Takeaways
Choosing the right sales call recording software has a direct impact on how well your sales team performs. A reliable platform helps teams review call content, understand customer interactions, and improve call execution with consistent, organized data.
For teams that want more than basic call tracking, AvidTrak is the strongest choice. It combines accurate call recording, AI-powered transcription, and AI-powered conversation outcome extraction with advanced routing, detailed call attribution, and the lowest total cost per tracked call. AvidTrak’s responsive support and domain expertise also make it ideal for businesses managing complex call flows or multi-location operations.
AvidTrak delivers clear call visibility and dependable call management while helping teams understand which marketing activities generate valuable calls. With its flexible tools and cost-effective pricing, it ensures your team stays connected, organized, and ready to respond.
Ready to elevate your sales workflow? Try AvidTrak today.
Frequently Asked Questions
1. What is a sales call recording software used for?
Sales call recording software captures conversations between sales representatives and customers, allowing teams to review call content for training, quality assurance, compliance, and campaign attribution. It helps businesses understand customer interactions, track key moments in the sales process, and improve call execution over time.
2. How does AI-powered transcription help?
AI-powered transcription converts recorded calls into accurate, searchable text, allowing sales teams to review conversations more efficiently and locate keywords, questions, or objections without needing to listen to entire recordings. This supports efficient coaching and more precise call analysis.
3. What is AI-powered conversation outcome extraction in AvidTrak?
AvidTrak’s AI-powered conversation outcome extraction analyzes each call to extract insights. It automatically tags key moments such as bookings, pricing requests, qualification details, or support needs based on rules set by the team. This gives sales managers a clear snapshot of caller intent, supports faster follow-ups, and helps teams track meaningful outcomes without manually reviewing full call recordings.
4. Does AvidTrak integrate with my CRM?
Yes. AvidTrak integrates with popular CRM platforms, including Salesforce, HubSpot, and Zoho. These integrations ensure call data, call transcripts, and outcome tags are logged automatically, helping teams maintain organized lead and activity records.
5. Does AvidTrak support real-time call monitoring?
Yes. AvidTrak supports real-time call monitoring and whisper coaching, allowing managers to listen to active calls and guide reps discreetly during complex conversations. This helps improve call handling and maintain consistent customer interactions.
6. How long should I retain sales call recordings?
Recording retention varies by business policy and industry requirements. AvidTrak allows teams to configure retention settings and set up automatic deletion schedules, helping businesses manage storage and meet internal compliance standards without manual effort.
