10 Best Call Recording Software

Call recording software goes beyond just capturing conversations – it’s about solving real challenges businesses face every day.

Sales teams struggle to understand what truly drives conversions, training processes often lack actionable insights, and ensuring compliance with regulations can feel overwhelming. Beyond these challenges, many businesses face hidden fees and complex setups with call recording solutions. This makes the entire procedure of recording calls and analyzing ROI frustrating!

The right call recording software should simplify these processes for you, offering clear insights into customer needs, improving agent performance, and maintaining compliance – without breaking the budget.

This blog will guide you through the 10 best call recording software for 2025, helping you find the right tool that fits your unique needs.

List of the Top 10 Call Recording Software

1. AvidTrak
2. CallRail
3. Twilio
4. CloudTalk
5. CallHippo
6. Revenue.io
7. CallTrackingMetrics
8. Nimbata
9. Ring.io
10. Gong

1. AvidTrak

AvidTrak stands out as a call recording software that prioritizes transparency and usability. It focuses on affordable pricing with no hidden fees, aiming to track and analyze calls without straining your budgets. This software combines call recording with advanced features like transcription, call routing, and dynamic number insertion, all designed to enhance how businesses manage customer interactions. Whether you’re optimizing sales conversations or lead tracking, AvidTrak ensures every recorded call becomes a tool for actionable insights and better decision-making.

To get started, AvidTrak offers a 14-day, no-obligation free trial that includes $20 in credit and access to all features. This allows you to explore its full potential without any upfront commitment.

Features

• After Hours Call Routing
• Area Code-Based Call Routing
• Call Email Alerts
• Call Recording
• Call Transcription
• Advanced DNI Options
• IVR (Interactive Voice Response)
• Simultaneous Call Forwarding
• Google Analytics 4 Integration
• Sequential Call Forwarding
• Sub-domain Number Follow
• Tracking ID Hide/Display
• Call Whisper
• Third-Party Integrations
• Form Tracking
• Customizable Reporting Dashboard
• Inventory of Phone Numbers
• Customizable Call Attribution

Top 3 Features

1. Inbound & Outbound Call Recording

AvidTrak allows you to record both inbound and outbound calls in high-quality MP3 format to help with customer service and quality assurance. These recordings can be accessed after the conversation to improve staff training and performance.

2. Zip Code Call Routing

Forward and route calls to different locations based on the zip code of the area entered by the caller. This is ideal for businesses targeting different regions.

3. Live Call Monitoring & Call Whisper

With call whisper, the call receiver hears a brief message before connecting with the caller, letting them know the source of the lead. Similarly, live call monitoring allows supervisors to listen to active conversations between callers and agents. This helps with real-time coaching, ensuring quality interactions, and helping agents handle leads effectively.

Pros

• 14-day free trial
• Transparent, affordable pricing with no hidden fees
• Excellent customer support and instant response times
• Easy setup and user-friendly interface
• Extensive customization options without any additional charges
• Seamless integration with CRM platforms
• Provides simple, low-cost tracking, recording, and marketing attribution
• Optimize campaigns to increase conversions

Cons

• Looker Studio Partner Connector is currently unavailable
• No GHL integration

Pricing

Here are the pricing plans offered by AvidTrak:

• Starter: $15/month
• Professional: $30/month
• Agency: $55/month

Final Verdict

AvidTrak is an affordable and highly customizable call recording software designed to help businesses of all sizes. Its features, like call recording, transcription, and call routing, turn every conversation into a valuable resource for improving customer engagement and training. With the added benefit of dynamic number insertion and transparent pricing, AvidTrak ensures that businesses can effectively capture, analyze, and optimize their phone interactions.

Improve your call management today – start with AvidTrak’s free trial today and see how it can transform your sales strategies! 

2. CallRail

 

CallRail is a widely used tool for tracking and recording calls. It offers multiple features that suit both small businesses and larger organizations. It has a straightforward setup and reliable customer support, making it popular among users looking to track the success of marketing campaigns.

Features

• Conversation Intelligence
• Transcribe all your calls and use AI to analyze them.
• Convert Assist
• Convert leads with AI
• Form Tracking
• Keyword Spotting
• Call tracking

Top 3 Features

1. Call Tracking

 

With CallRail’s call tracking feature, you can track calls from different sources and attribute them to specific marketing channels.

2. Form Tracking

Record leads from web forms alongside calls to get a complete view of your customer interactions. Know which leads are ready to convert and where they are driving from.

3. Keyword Spotting

CallRail’s keyword spotting automatically detects important words and phrases in calls, helping teams identify customer intent and track key topics.

Pros

• Comprehensive analytics and reporting features
• Reliable call recording quality
• Strong customer support options
• Easy to use

Cons

• Higher tiers can be costly
• Limited customizability in some reporting features
• Support requires a paid plan for access

Pricing

Here are the pricing plans for CallRail:

• Call Tracking: $45/month
• Call Tracking + Conversation Intelligence: $90/month
• Call Tracking + Form Tracking: $90/month
• Call Tracking Complete: $135/month

Final verdict

CallRail is a great option for businesses focused on marketing performance and quality control. It has a user-friendly interface and provides AI-driven insights that help your team make better decisions. However, most of its advanced features are expensive and may not fall within the budget of small businesses.

3. Twilio

Twilio is another popular call recording software that offers reliable and scalable solutions. It’s ideal for businesses that need custom call workflows and integrations. With on-demand recording, you have full control over which conversations get recorded, ensuring both privacy and compliance.

Features

• Smart Transcription
• Secure Recording
• Encoding Types
• Third-Party Integrations
• Secure Storage
• Lead Routing
• Call Recording for Multiple Types
• PCI Compliant Call Recording

Top 3 Features

1. Smart Transcription

Twilio keeps a written record of your calls. You can use special patterns like phone numbers and digits for transcription in the appropriate format.

2. Call Recording for Multiple Types

You can record any type of call, including PSTN, WebRTC, SIP Trunking, conference calls, and voice calls, with a single line of code.

3. PCI Compliant Call Recording

With Twilio, record calls while staying compliant with PCI. Manage your encrypted voice recordings on Twilio with secure storage and automatic deletion after 72 hours.

Pros 

• Secure storage for sensitive data
• Excellent developer support

Cons

• Requires developer coding know how to use the platform
• Pricing can be complex due to the pay-as-you-go model

Pricing

Twilio offers the following call recording price plans:

• Recording: $0.0025 per minute
• Storage: $0.0005 per minute per month
• Transcription: $0.05 per minute

Final Verdict

Twilio is best suited for businesses or teams with developer resources that help you understand its API-based structure. For straightforward setups, simpler options may be preferable. However, Twilio is an excellent choice to manage large volumes of data and calls.

4. CloudTalk

CloudTalk is a contact center solution that includes call recording among its various customer service features. Known for its user-friendly interface, CloudTalk is designed to help customer service teams manage incoming and outgoing calls with ease. This recording software helps create a unique calling strategy for a better customer experience.

Features

• 3 Way Calling
• Custom Extensions
• Call Transfers
• Custom Campaigns
• Smart Dialer
• Call Notes
• Call Tagging
• Call Recording And Routing

Top 3 Features

1. Automatic Call Recording

Record both outbound and inbound calls through CloudTalk without any manual intervention. Recorded calls are automatically saved with their history and statistics.

2. Customizable Call Routing

CloudTalk allows you to set up custom call routes based on your team’s availability and customer needs, ensuring calls reach the right agent quickly.

3. Smart Dialer

This feature speeds up outbound calls by automatically dialing numbers from your contact list, boosting productivity for sales and support teams.

Pros

• Reliable call quality and recording
• Flexible call routing options

Cons

• Limited advanced features in lower-tier plans
• Higher tiers may be costly

Pricing

CloudTalk offers the following pricing plans:

• Starter: $25/month
• Essential: $30/month
• Expert: $50/month
• Custom: Contact sales

Final Verdict

With CloudTalk, you get reliable call recording and analytics. Its straightforward setup is appealing to beginners and those new to call center solutions. They have elastic pricing plans and offer apps for both mobile phones and desktops.

5. CallHippo

CallHippo is a cloud-based phone system designed for small and mid-sized businesses. It offers easy call recording, helping teams monitor calls for quality and training purposes. Record, save, and analyze outbound and inbound calls easily with CallHippo.

Features

• Call Recording and Analytics
• Call Monitoring
• Power Dialer
• Smart Call Forwarding
• Live Call Monitoring
• Call Transfer and Conference

Top 3 Features

1. Automatic Call Recording and Analytics 

CallHippo captures both incoming and outgoing calls, providing insights through call analytics to help improve customer interactions and sales strategies.

2. Live Call Monitoring

Get supervisors to listen in on ongoing calls, offering real-time feedback to sales and support teams for better performance.

3. Voicemail Greeting

The voicemail greeting allows businesses to set personalized voicemail messages, ensuring missed calls are handled professionally and improving customer experience.

Pros

• Email and phone support ensure quick assistance
• Integrates with popular CRMs like HubSpot

Cons

• Can be expensive for smaller teams
• Occasional glitches in call recordings

Pricing

CallHippo offers a free trial and the following pricing plans:

• Starter: $18/user/month billed annually
• Professional: $32/user/month billed annually
• Ultimate: $42/user/month billed annually

Final Verdict

CallHippo is a user-friendly call recording software with features like smart call routing and analytics to improve customer interactions. With flexible pricing plans, it’s accessible for growing businesses looking to enhance their communication.

6. Revenue.io

Another call recording software, Revenue.io, allows for in-depth call recording management and AI-driven insights. It is designed to help sales teams optimize their performance by analyzing every conversation, providing actionable feedback, and automating follow-ups.

Features

• Scalable Call Tracking
• Multiple Integrations
• Flexible Call recording
• Automatic Call Recording Compliance
• Transcribe Calls
• Capture Call Recordings
• Lead Scoring and Prioritization
• Call Routing and Queue Management

Top 3 Features

1. Flexible Call Recording

Revenue.io offers the ability to record calls selectively or automatically, ensuring compliance and capturing only the most important conversations.

2. Transcribe Calls

You can convert call recordings into text, making it easier to analyze conversations, identify trends, and extract key insights.

3. Capture Call Recordings

Recordings are stored securely, allowing you to review and learn from past interactions. This also helps analyze call performance and quality.

Pros

• Excellent AI capabilities for sales coaching
• Integrates with popular CRM systems

Cons

• Higher pricing tiers may be too costly
• Learning curve for setting up advanced features

Pricing

Contact the sales team for pricing.

Final Verdict

Revenue.io is perfect for sales-driven organizations seeking deeper insights into their sales calls. With its deep integrations into CRM systems, it helps sales teams close deals faster and improve overall efficiency. The coaching features help improve team productivity and call outcomes.

7. CallTrackingMetrics

CallTrackingMetrics is an all-in-one solution for tracking, analyzing, and optimizing marketing campaigns through call recording and attribution. It’s a great fit for businesses that rely on detailed call insights to enhance customer acquisition and conversion rates. The platform’s detailed analytics help businesses measure the effectiveness of both online and offline marketing efforts.

Features

• DNI
• Call Recording and Transcriptions
• Custom Routing
• Softphones
• Automated Triggers
• Multiple Integrations
• Real-Time Call Tracking Dashboard
• Detailed Campaign Reporting and Insights

Top 3 Features

1. Call Recording and Transcriptions

This call recording software captures and transcribes incoming and outgoing calls, allowing you to analyze customer conversations for insights and enhance sales team performance.

2. Automated Triggers

Set up triggers to tag calls as sales opportunities or define conversions for Google Ads, optimizing your customer interactions and campaigns.

3. Intelligent Routing Options

This feature ensures calls are directed to the right agents based on predefined rules, such as caller location or intent, to reduce response times in contact centers.

Pros

• Extensive integration options
• Detailed reporting for tracking marketing ROI

Cons

• Learning curve for beginners
• Advanced features are expensive
• Support service requires payment

Pricing

CallTrackingMetrics offers the following pricing plans:

• Marketing Lite: $65/month (billed annually)
• Marketing Pro: $149/month (billed annually)
• Sales Engage: $274/month (billed annually)
• Enterprise: $1,999/month (billed annually)

Final Verdict

CallTrackingMetrics is ideal for marketing agencies and businesses needing detailed call tracking and attribution. Its advanced reporting tools and integrations with platforms like Google Ads make it a go-to solution for optimizing marketing spend and increasing lead quality.

8. Nimbata

Nimbata is a user-friendly call tracking and recording solution customized for small to medium businesses. It focuses on helping organizations understand which marketing channels drive valuable calls and helps in improving lead generation.

Features

• Call Recordings and Transcriptions
• Call Capping
• Call Surveys
• Voicemails
• Call Whisper
• Automation Builder
• Call Flow Builder
• Call Summaries
• Form Tracking

Top 3 Features

1. Call Recording and Transcriptions

Capture and revisit all answered calls, using recordings and transcriptions to train agents, monitor interactions, and analyze customer conversations for actionable insights.

2. Call Whisper

This feature allows you to hear a brief message before answering a call, providing you with key details so you’re fully prepared to handle the conversation effectively.

3. Call Capping

 

 

Control the number of calls routed to each destination, optimizing pay-per-call campaigns by setting limits and distributing calls based on priorities.

Pros

• Simple and intuitive interface ideal for SMBs
• Offers easy integration with Google Analytics

Cons

• Limited advanced features compared to larger platforms

Pricing

Nimbata offers a free trial along with 4 plans:

• Pro: $39 /per month
• Marketing: $89 /per month
• Agency: $149 /per month

Final Verdict

Nimbata offers an intuitive interface for small and medium businesses who want to optimize their call tracing. Its call recording and Google Analytics integration make it a cost-effective choice for teams looking to enhance lead generation and improve customer interactions. It offers simple features without any complexity.

9. Ring.io

Ring.io focuses on helping sales teams optimize their outreach by offering quality call recording and CRM integration features. It is designed to improve the efficiency of sales and support teams by easily connecting with popular CRM platforms. Ring.io offers the right balance of functionality and ease of use for businesses that want a simple yet effective solution.

Features

• Click to Call
• Voicemail Drop
• Call Whisper
• Call Recording
• Custom Call Routing
• Call Center Queues
• Call Logging
• Warm Transfer

Top 3 Features

1. Call Recording

Automatically record incoming and outgoing calls with Ring.io. This helps to review interactions, improve customer service, and refine outreach strategies all in one platform.

2. Custom Call Routing

Custom call routing allows direct calls to the right team members based on specific rules, ensuring faster response times and a better customer experience in contact centres.

3. Call Logging

Ring.io easily logs call details in your CRM, providing accurate insights into customer interactions and helping teams effectively track follow-ups for later use.

Pros

• Deep integration with popular CRMs
• Easy-to-use interface

Cons

• Expensive for smaller teams
• Limited analytics compared to competitors.

Pricing

Ring.io offers the following pricing plans for teams:

• Startup: $90 /user/mo
• Growth: $120 /user/mo
• Enterprise: Contact Sales

For pricing plans for individuals, contact the sales team.

Final Verdict

Ring.io is a great option for marketing teams that rely on CRM systems to manage their workflows. Its quick integration with popular CRMs, combined with features like call recording and custom routing, can boost productivity and sales performance.

10. Gong

Gong is a leading call recording software that helps you analyze sales conversations and optimize your sales strategies. It focuses on providing actionable insights from recorded sales calls to improve performance. This tool helps you train reps and win more deals with smooth call tracking and recording.

Features

• Call Recording and Transcription
• Crm Integration
• Customizable Dashboards
• Salesforce Integration
• Analytics and Reporting
• Conversation Intelligence

Top 3 Features

1. Call Recording and Transcription

Record calls and web conferences with Gong. You can convert these sales call recordings into text, making it easy to review and analyze key conversations.

2. Conversation Intelligence

Gong highlights relevant moments in calls, such as competitor mentions or pricing discussions, to guide sales strategies and train them.

3. Analytics and Reporting

Get detailed insights on conversation patterns, competitor mentions, and deal progress. Its reporting feature helps identify winning behaviors and optimize strategies accordingly.

Pros

• Intuitive dashboard with actionable feedback for sales reps
• Easy integration with popular CRM tools

Cons

• Requires training for advanced features
• Higher price point

Pricing

Contact the sales team for pricing.

Final Verdict

Gong offers AI-powered insights that can help you increase call performance. It helps identify successful sales tactics, making it invaluable for optimizing sales strategies. While it has a higher price point, the depth of insights it provides justifies the investment for businesses focused on closing more deals.

Feature Comparison Table

Features / Tools	AvidTrak	CallHippo	CallRail	Call Tracking Metrics	CloudTalk	Gong	Nimbata	Revenue.io	Ring.io	Twilio
Call Recording & Transcription	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Dynamic Number Insertion	✅	✅	✅	✅	❌	❌	✅	✅	❌	✅
Real-Time Analytics	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
CRM Integrations	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Call Routing (IVR)	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Keyword Spotting	✅	❌	✅	✅	❌	✅	❌	✅	✅	✅
Call Whisper	✅	✅	❌	✅	✅	✅	✅	✅	✅	❌
Call Transfers	✅	✅	✅	✅	✅	✅	❌	✅	✅	✅
Custom Call Routing	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Pricing (Starting)	$15/mo	$18/user/mo	$45/mo	$65/mo	$25/mo	Custom	$39/mo	Custom	$90/user/mo	$0.0025/min

Key Takeaways

Finding the right call recording software is important to optimize sales, improve customer support, and ensure compliance. All the tools on this list offer unique features to help businesses improve their communication strategies.

AvidTrak sets itself apart with its focus on making call recording accessible, efficient, and highly customizable. It is not only affordable but also has a user-friendly interface and great customer support, which eliminates the frustration of hidden fees or complicated setups.

Whether you’re a small business or a large agency, AvidTrak delivers the flexibility you need to maximize your marketing ROI.

Try AvidTrak today for a smooth call recording experience!

Frequently Asked Questions 

1. What is call recording software used for?

Call recording software is used to capture phone conversations, help businesses with quality assurance, training, and compliance, and gain insights into customer interactions.

2. How can call recording software improve sales performance?

By analyzing sales call recordings, businesses can identify winning strategies, train sales reps effectively, and optimize conversations to close more deals.

3. What makes AvidTrak different from other call recording software?

AvidTrak offers extensive customization options and dynamic number insertion, allowing businesses to track calls from various sources and optimize their marketing campaigns cost-effectively.

4. Can AvidTrak integrate with existing CRM systems?

Yes, AvidTrak seamlessly integrates with popular CRM platforms like Salesforce and HubSpot, making it easier to manage leads, track customer interactions, and improve sales follow-ups.

5. Which industries benefit most from call recording software? 

Industries like customer support, sales, healthcare, legal, and marketing agencies benefit highly from call recording to enhance communication and compliance.