Managing customer interactions effectively is important for businesses, especially in customer service, sales, and support. For teams handling high call volumes, call logging software has become indispensable.
However, many call logging solutions are too complex and require extra technical expertise to be used effectively. Not only this, call logging software has become more expensive than ever, with companies charging extra for advanced features, support, or even basic customization. This can make it challenging for businesses to manage budgets efficiently.
With the rise of remote work and automated customer service, the demand for call logging software has grown, making it a must-have for teams aiming to increase productivity and manage customer data efficiently. Therefore, when selecting the right call logging software, you should look for the one that provides analysis and reporting, quality assurance, customer support, integrations, advanced and improved calling experience, call routing efficiency, and improved lead generation at a reasonable price.
Here’s our list of the top 8 call logging software tools for 2025, chosen to fit a range of business needs and budgets.
List of the Top 8 Call Logging Software
- AvidTrak
- Nextiva
- RingCentral
- Vonage
- Dialpad
- OfficeClip
- KrispCall
- HubSpot
1. AvidTrak
AvidTrak offers a complete call logging solution that combines affordability with advanced features for better call tracking and analysis. Designed for businesses seeking reliable tools to manage and review call data, AvidTrak offers advanced features like real-time call logging, multi-channel attribution, and seamless form tracking. With free customization, seamless integrations, and excellent help, AvidTrak simplifies call management while offering the least expensive pricing and the highest quality customer support. It provides the flexibility and insights needed to drive better decisions.
Features
- After Hours Call Routing
- Area Code-Based Call Routing
- Call Email Alerts
- Call Recording
- Call Transcription
- Advanced DNI Options
- IVR (Interactive Voice Response)
- Simultaneous Call Forwarding
- Google Analytics 4 Integration
- Sequential Call Forwarding
- Sub-domain Number Follow
- Tracking ID Hide/Display
- Call Whisper
- Third-Party Integrations
- Form Tracking
- Customizable Reporting Dashboard
- Inventory of Phone Numbers
- Customizable Call Attribution
- Caller Sentiment Detection
Top 3 Features
1. Call Transcription
Automatically convert calls into text across multiple languages. Search transcripts for specific keywords, trigger reports based on AI-detected intents, and easily edit transcripts as needed.
2. Dynamic Number Insertion
Dynamically assign numbers for tracking. Use unique numbers for high-cost keywords or allocate specific numbers for campaign-level tracking of low-cost keywords.
3. Call Recording
Access call recordings after conversations to gain insights for staff training and better understand customer concerns to enhance service quality.
Pros
- Transparent, cost-effective pricing with no hidden fees
- Customization options are available at no extra charge
- Outstanding customer support with quick response times
- Seamless integration with CRM platforms
- User-friendly interface for easy setup and use
- Capable of handling complex call tracking, routing, and marketing attribution
- Suitable for both simple, low-cost tracking needs and complex requirements
- Optimize campaigns and increase conversions
- Excellent product support
- Free trial with no hidden fees
Cons
- Looker Studio Partner Connector is currently unavailable
- No GHL integration
Pricing
AvidTrak offers 3 pricing plans:
- Starter: $15/month
- Professional: $30/month
- Agency: $55/month
Final Verdict
AvidTrak is an ideal call logging software for businesses seeking extra functionality and customized features. With multi-channel attribution, real-time reporting, and form tracking, it provides detailed insights to optimize marketing strategies and campaign performance. AvidTrak offers the best price and prompt support and help, making it an excellent choice for businesses that maximize ROI through clear and actionable call data. For marketers prioritizing data-driven decisions and easy call management, AvidTrak stands out as a smart investment.
Experience the difference in your call logging without breaking the bank! See AvidTrak’s transparent pricing.
2. Nextiva
Nextiva is a call logging software with features that help businesses manage call activities and maintain organized records. Known for its VoIP services, Nextiva offers an all-in-one solution for logging, routing, and analyzing telephone calls, making it a popular choice for businesses of all sizes.
Features
- Call Log History
- Voicemail Transcription
- Call Routing
- CRM Integration
- Analytics and Reporting Tools
Top 3 Features
1. Call Log History
Provides detailed logs of all call activities, including timestamps and caller information, enabling teams to maintain a complete record of interactions.
2. Call Recording
Access call recordings directly from reports, listen, rate, and share with teammates. Generate detailed reports to analyze calls for quality assurance, customer satisfaction, and business growth.
3. Call Routing
Directs calls to appropriate team members based on criteria, ensuring that customer inquiries are handled efficiently and promptly.
Pros
- Detailed call history
- Strong customer support
Cons
- Limited advanced features in basic plans
- Higher-tier plans may be costly for smaller teams
Pricing
Nextiva has 4 pricing plans:
- Digital: $20/user/month
- Core: $30/user/month
- Engage: $40/user/month
- Power Suite: $60/user/month
Final Verdict
Nextiva is a great tool for teams that need reliable call logging software. With voicemail transcription and call routing, it’s designed to improve team productivity and customer engagement.
3. RingCentral
RingCentral provides detailed call logging and communication solutions, including cloud-based VoIP services, detailed analytics, and advanced call handling options. Ideal for businesses that prioritize customer support, RingCentral is widely recognized for its powerful logging and integration features.
Features
- Advanced Call Logs
- Customizable Voicemail
- Analytics and Reporting
- Integration with Microsoft Teams and CRM
- Mobile App Access
Top 3 Features
1. Advanced Call Logs
Offers full call details, including incoming calls, outbound calls, and missed calls, enabling efficient tracking and analysis of team performance.
2. Forecast Costs & Track Productivity
Track team productivity, monitor call expenses, and generate detailed custom reports on call data and billing. Instantly return recent calls with the RingOut button or click-to-call feature, boosting team efficiency.
3. Access and Share Call Logs
Download call logs in Excel format for detailed analysis, schedule automated email delivery of call records, and listen to recordings with download and playback options, ensuring seamless data sharing.
Pros
- Strong integrations with other tools
- Comprehensive call logging features
- Useful analytics for performance tracking
Cons
- Higher costs for premium plans
- Some features require additional add-ons
Pricing
RingCentral offers 3 plans, all paid annually:
- Core: $20/user/month
- Advanced: $25/user/month
- Ultra: $35/user/month
Final Verdict
RingCentral is a reliable choice for businesses looking for a full-featured call logging solution. With advanced call logs and analytics, it’s ideal for companies focused on tracking performance and improving customer interactions.
4. Vonage
Vonage provides reliable call logging features designed for businesses that need streamlined communication tools. With flexible options for tracking calls, voicemail, and analytics, Vonage offers to call logging capabilities suited for both small teams and large organizations.
Features
- Call Logging and History
- Voicemail and Call Transcription
- Custom Call Routing
- Built-In Analytics Dashboard
- Integration with CRMs and Communication Apps
Top 3 Features
1. Call Logging and History
Tracks every call with timestamps and caller information, ensuring complete records of all customer interactions for better follow-up.
2. Voicemail and Transcription
Allows users to read transcriptions of voicemails, simplifying message management and saving time on manual reviews.
3. Custom Call Routing
Directs calls to designated team members based on set rules, improving the efficiency of call handling.
Pros
- Scalable for teams of different sizes
- Integrates with CRM and communication tools
- Detailed call logs and reports
Cons
- May have extra costs for advanced features
- Limited customization in entry-level plans
Pricing
Vonage offers 3 affordable price options:
- Mobile: $19.99/month/line
- Premium: $29.99/month/line
- Advanced: $39.99/month/line
Final Verdict
Vonage is a scalable call logging solution that is perfect for businesses that need flexible communication tools. With call history tracking and voicemail transcription, it’s a good choice for improving customer service and managing interactions.
5. Dialpad
Dialpad is a cloud-based communication platform with robust call logging capabilities that integrate seamlessly with other tools. It’s known for its voice intelligence technology, which provides insights from calls and enhances customer support with real-time transcription and analytics.
Features
- Real-Time Transcription
- Call Recording and Playback
- Integration with CRM
- Voice Intelligence for Analytics
- Advanced Call Routing
Top 3 Features
1. Real-Time Transcription
Converts calls to text in real-time, allowing teams to follow conversations, search keywords, and gain insights from customer interactions as they happen.
2. Integrations with Other Tools
Seamlessly integrates with Google Workspace, Salesforce, and HubSpot to automatically log calls, voicemails, and more, ensuring a smooth workflow with your existing apps.
3. Built-In Analytics
Track key call metrics like call duration and missed calls. Use insights to optimize staffing for better customer experience and understand peak call times to enhance team productivity.
Pros
- Excellent AI-driven insights
- Real-time transcription feature
- Easy integration with CRM systems
Cons
- Limited features in lower-tier plans
- May require training for advanced features
Pricing
Dialpad offers 3 plans:
- Standard: $15.50/user/month
- Pro: $25.84/user/month
- Enterprise: Custom pricing
Final Verdict
Dialpad is ideal for businesses that value AI-driven insights and real-time caller analytics. Its transcription and voice intelligence features make it an amazing tool for customer support and sales teams looking to understand client needs better.
6. OfficeClip
OfficeClip offers call logging within a broader contact management system, making it suitable for businesses that want an all-in-one solution. With its call log feature, OfficeClip helps teams manage client interactions and keep track of call histories within a central CRM.
Features
- Contact Management and Call Logging
- Detailed Call History and Reporting
- Task and Activity Management
- Integration with Email and Calendar Tools
- Mobile Access for Logging on the Go
Top 3 Features
1. Manage Sales Pipeline with Call Records
Record essential call details to gain a 360-degree view of customer interactions. Track progress, identify sales opportunities, and optimize the sales cycle to close deals faster.
2. Call Status at a Glance
Get an overview of all calls, including status, duration, and timestamps. The centralized call log screen helps teams stay updated and plan their daily activities efficiently.
3. Access Call History within Contacts
Automatically log calls under associated contacts, providing easy access to call information, notes, and related tasks—enabling teams to resolve issues and close deals effectively.
Pros
- Integrated with contact management
- Easy to use for small to mid-sized teams
- Affordable pricing options
Cons
- Limited advanced features
- Not as robust for call analytics
Pricing
Pricing is budget-friendly, with plans customized for small to medium businesses. You can contact them for a quote.
Final Verdict
OfficeClip is a great choice for small to mid-sized teams looking for a basic call logging tool with contact management integration. It provides essential features without the complexity, making it user-friendly for smaller teams.
7. KrispCall
KrispCall offers a call logging solution with a focus on call tracking and management. With features like call recording, tracking, and analytics, KrispCall is ideal for businesses looking to maintain an organized call history and improve team productivity.
Features
- Call Log History and Recording
- Caller ID and Call Notes
- Call Routing and Forwarding
- Analytics and Performance Tracking
- Mobile and Desktop Apps
Top 3 Features
1. Call Log History and Recording
Logs and records each call with detailed timestamps, caller information, and audio files, ensuring that businesses can review interactions and analyze them for insights.
2. Caller ID
Adds caller ID to each log, making it easy for teams to follow up with context and understand the nature of past conversations.
3. Analytics and Performance Tracking
Offers data-driven insights into call patterns and team performance, allowing businesses to identify trends and optimize customer interactions.
Pros
- Easy call history access
- User-friendly caller ID and notes
- Affordable for small businesses
Cons
- Fewer integrations with third-party tools
- Limited features for large teams
Pricing
KrispCall has 3 pricing options:
- Essential: $12/user/month
- Standard: $32/user/month
- Enterprise: Custom pricing
Final Verdict
KrispCall is a reliable call logging solution for small businesses needing straightforward features like call history tracking and basic analytics. Its ease of use and affordability make it ideal for startups and small teams.
8. HubSpot
HubSpot offers call logging as part of its CRM platform, making it an excellent choice for businesses already using HubSpot’s marketing and sales tools. With automatic call logging, recording, and CRM integration, HubSpot streamlines customer relationship management and enhances team productivity.
Features
- Automatic Call Logging in CRM
- Call Recording and Playback
- Integration with Marketing Tools
- Sales and Customer Support Tracking
- Detailed Reporting and Analytics
Top 3 Features
1. Automatic Call Logging
Logs calls automatically within HubSpot CRM, ensuring customer interactions are documented and easily accessible for future reference.
2. Call Recording and Playback
Allows users to record and replay calls, making it easier for teams to review past conversations and improve customer service quality.
3. Integration with Marketing Tools
Syncs with HubSpot’s marketing tools, enabling teams to link call activities to campaigns and better understand customer journeys.
Pros
- Fully integrated within HubSpot CRM
- Easy call management and tracking
- Detailed reporting capabilities
Cons
- Limited to HubSpot users
- Higher costs for advanced features
Pricing
Available as part of HubSpot’s CRM suite, with varied pricing tiers. Contact them for a quote.
Final Verdict
HubSpot’s call logging software is a seamless choice for users already on its CRM platform. With automated logging, integration, and recording features, it’s ideal for teams looking to streamline customer data and improve engagement.
Feature Comparison Table for Call Logging Software
| Features | AvidTrak | Dialpad | HubSpot | KrispCall | Nextiva | OfficeClip | RingCentral | Vonage |
| Call Recording | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| CRM Integration | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Call Routing | ✅ | ✅ | ❌ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Form Tracking | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Real-Time Analytics | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Multi-Channel Attribution | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Call Transcription | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ |
| Advanced Reporting | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Dynamic Number Insertion | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ✅ | ❌ |
| IVR (Interactive Voice Response) | ✅ | ✅ | ❌ | ✅ | ✅ | ❌ | ✅ | ✅ |
| Google Analytics Integration | ✅ | ✅ | ✅ | ✅ | ❌ | ❌ | ✅ | ✅ |
| Caller Sentiment Analysis | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Pricing | $15/mo | $15.5/user/mo | Custom | $12/user/mo | $20/user/mo | Custom | $20/user/mo | $19.99/mo/line |
Conclusion
Call logging software is a must-have for businesses managing customer calls, helping them stay organized, track performance, and improve customer satisfaction.
Each tool in this list brings something unique: AvidTrak for high functionality, HubSpot for CRM integration, and OfficeClip for ease of use.
Whether you’re a startup looking for basic logging or a large team needing comprehensive analytics, tools like AvidTrak can help you easily grow.
Ready to take control of your call tracking? Start your free trial with AvidTrak today and see how it can improve your marketing results!
Frequently Asked Questions
1. What is call logging software?
Call logging software records and organizes phone calls, helping businesses keep track of customer interactions and assess team performance.
2. Why is call logging software important for businesses?
It helps manage customer relationships, improves team productivity, and provides data for analyzing sales or support interactions.
3. Does call logging software integrate with CRM systems?
Yes, most call logging tools integrate with CRM platforms like Salesforce, HubSpot, and Zoho, making it easier to track and analyze customer interactions.
4. How does call logging software improve customer service?
By recording calls and providing insights, call logging software helps teams understand customer needs better, enabling quicker and more effective responses.
5. Is call logging software suitable for remote teams?
Yes, most call logging tools are cloud-based, allowing remote teams to access and log calls from anywhere, enhancing collaboration.
