Are there any costs associated with using and setting up Contact Center Data Reporting?
No, there are no extra costs for setting up Data Reporting. All the data are included in your subscription.
Do you provide call center health stats via dashboard?
Yes. Key call center health stats are available to Supervisors. The data provided includes: campaign call counts, total calls handled by hour, agent load and availability and other metrics that can inform Supervisors on how best to increase campaign ROI. Agents can view their own individual performance data.
Can I customize my dashboard and reporting for specific data?
Yes, AvidTrak captures a variety of data that can be cross-referenced and aggregated to provide a composite picture of campaign performance and contact center execution. You can schedule reports to run daily, weekly and monthly.