How does the
Use call queues to segment and prioritize callers
Best Performing Closers
on Sales Team
High Value Orders
Identify internal operational inefficiencies with greater visibility into
Institute organizational accountability with timely and accurate data
on wastage of resources.
Hold Time/ Time to
Hold Time/Time to Answer Call:
The time interval that a caller remains on hold before connecting with an agent.
Number of Calls
Number of Calls Handled:
The volume of calls handled by an agent within a specific date range
Number of Dropped
Number of Dropped Calls:
Number of callers that dropped out of a queue.
Number of Consults
Number of Consults:
The number of times an agent requires a consultation with a Supervisor or another Agent.
Wrap up Time
Wrap up Time:
The time interval that an agent spends writing call notes after completing a call with a client.
Length of Call
Length of Call by Resolution:
The average time duration spent by agent to achieve a specific call outcome
Still have more Questions?
How does the AvidTrak Lead Maximizer Integrate into your Current Reporting Structure?
Close loop revenue tracking by reporting phone calls into Google (Ads, Analytics and DataStudio) and MSN Ad Center.