How does the
AvidTrak Contact Center
Work For You?

Use call queues to segment and prioritize callers

New Inquiries

Best Performing Closers
on Sales Team

Repeat Customers

Sales/Marketing Team


High Value Orders

Specialized Agent

Specialized Agent

Admin Inquiries

Admin Agents

Admin Agents

Identify internal operational inefficiencies with greater visibility into
agent performance

Customer Calling

Institute organizational accountability with timely and accurate data
on wastage of resources.

Hold Time/ Time to
Answer Call

Hold Time/Time to Answer Call:

The time interval that a caller remains on hold before connecting with an agent.

Number of Calls

Number of Calls Handled:

The volume of calls handled by an agent within a specific date range

Number of Dropped

Number of Dropped Calls:

Number of callers that dropped out of a queue.

Number of Consults

Number of Consults:

The number of times an agent requires a consultation with a Supervisor or another Agent.

Wrap up Time

Wrap up Time:

The time interval that an agent spends writing call notes after completing a call with a client.

Length of Call
by Resolution

Length of Call by Resolution:

The average time duration spent by agent to achieve a specific call outcome

Still have more Questions?

What Is the AvidTrak Contact Center?

The AvidTrak Contact Center ensures every lead is followed through to determine key indicators that will maximize ROI on ad spend.

What Sets AvidTrak Contact Center Apart From Everyone Else?

AvidTrak Contact Center offers the most competitive prices And the most responsive product support in the industry.

Who Needs to Use the AvidTrak Contact Center?

Lead generators who lose revenue from their leads when agents are not available to convert the warm lead into a sale.

How does the AvidTrak Contact Center improve ROI?

Every live lead is captured, routed, and resolved.

How does the AvidTrak Contact Center Integrate into your Current Reporting Structure?

Close loop revenue tracking by reporting phone calls into Google (Ads, Analytics and DataStudio) and MSN Ad Center.

We Pair With Your Marketing Tools

AvidTrak connects to the tools you use to save you time and automate mundane work.

The power to engage billions of customers on a global scale

With our platform and your ideas, you can focus on the marketing that matters.

Millions of interactions across channels with 99.999% uptime

Choose from thousands of phone numbers in dozens of countries

10,000+ businesses trust AvidTrak for communications with enterprise-grade security