How does the
Use call queues to segment and prioritize callers
New Inquiries
Best Performing Closers
on Sales Team
Repeat Customers
Sales/Marketing
Team
High Value Orders
Specialized Agent
Admin Inquiries
Admin Agents
Identify internal operational inefficiencies with greater visibility into
agent performance
Institute organizational accountability with timely and accurate data
on wastage of resources.
Hold Time/ Time to
Answer Call
Hold Time/Time to Answer Call:
The time interval that a caller remains on hold before connecting with an agent.
Number of Calls
Handled
Number of Calls Handled:
The volume of calls handled by an agent within a specific date range
Number of Dropped
Calls
Number of Dropped Calls:
Number of callers that dropped out of a queue.
Number of Consults
Number of Consults:
The number of times an agent requires a consultation with a Supervisor or another Agent.
Wrap up Time
Wrap up Time:
The time interval that an agent spends writing call notes after completing a call with a client.
Length of Call
by Resolution
Length of Call by Resolution:
The average time duration spent by agent to achieve a specific call outcome
Still have more Questions?
What Is the AvidTrak Lead Maximizer?
The AvidTrak Lead Maximizer ensures every lead is followed through to determine key indicators that will maximize ROI on ad spend.
What Sets AvidTrak Lead Maximizer Apart From Everyone Else?
AvidTrak Lead Maximizer offers the most competitive prices And the most responsive product support in the industry.
Who Needs to Use the AvidTrak Lead Maximizer?
Lead generators who lose revenue from their leads when agents are not available to convert the warm lead into a sale.
How does the AvidTrak Lead Maximizer improve ROI?
Every live lead is captured, routed, and resolved.
How does the AvidTrak Lead Maximizer Integrate into your Current Reporting Structure?
Close loop revenue tracking by reporting phone calls into Google (Ads, Analytics and DataStudio) and MSN Ad Center.
