Setup Voicemail/Callbacks

Setup Voicemail

Setup Voicemail

  • Provide option for caller to leave voicemail.
  • Caller can leave a voicemail and opt out of call queue at different time intervals.
  • Voicemail can be set up for holidays and afterhours.
  • Voicemail Alerts can be assigned to specific agents for necessary action.
  • Voicemail Alerts can be relegated to Supervisors.
  • Setup custom greetings for different voicemails.
    • Setup your Free Trial Account Today!
Setup Callbacks

Setup Callbacks

  • Provide option for caller to request callbacks.
  • Caller can request callback and opt out of call queue at different time intervals.
  • Callback can be set up for holidays and afterhours.
  • Callback Alerts can be assigned to specific agents for necessary action.
  • Callback Alerts can be relegated to Supervisors.
  • Setup custom messaging and prompts for callbacks.
    • Setup your Free Trial Account Today!

About Voicemail/Callbacks FAQs!

A voicemail allows the caller to specify a return call to a phone number which is different from the number used to initiate the call. A callback request is an instruction to return the call on the caller’s caller ID. Additionally, there is no audio recording option on a callback request, the agent only sees the number on which he/she/they can call back.

Unlike other companies, AvidTrak does not charge separately for use of the voicemail/callback options. You only pay for outbound call charges. (See Pricing page for minute charges)

Learn About Intelligent Call Tracking