Setup Custom Business Hours & Holidays
- Business Hours and Holidays can be customized by location.
- Hours of operation can be setup for single or multiple businesses. For example, if an entity owns and operates multiple companies, the system can be customized to setup different work hours for each company.
- Custom rules may be implemented on how incoming calls are to be routed based on each location.
- Custom greeting and messaging may be incorporated for work hours versus off-hours and holidays so that customer experience remains intact.
Setup Rules for Call Routing for Off-hours & Holidays
- Provide option for caller to connect to off-hour/holiday business representative
- You can direct caller to voicemail that is specific for off hour or holiday
- Get real time alerts for voicemail and call back requests
Business hours, after hours & holidays FAQs
If business hours are not specified, then the contact center software will assume by default that your business operations run 24/7, 365-days a year. This means that calls will flow into your business continuously.
There are no extra charges for use of software. The functionality is part of your subscription package.
Over 1000 clients switched to AvidTrak for our competitive pricing and support, remaining loyal ever since.
NT
Nathan Tiessen
Convertus
“AvidTrak’s dedication to client care stood out immediately.”
We received highly responsive support for complex call tracking setups, including unique DNI and campaign-token scenarios. We expanded from 5 tracked projects to 50 while AvidTrak stayed committed to our growth.
50 ProjectsKY
Kollin Yelensky
Think Integrated
“The product fit our needs, and the customer service sealed the deal.”
We found the platform easy to use, and the fast, helpful support made the difference. After 5+ years, we still value both the product and the consistency of AvidTrak’s updates and service
5+ YearsSM
Sadiq M.
Wholesale Brand
“AvidTrak combined precise call tracking with truly human support.”
We gained accurate call tracking, better visibility into marketing performance, and stronger customer insight. The responsive human support helped us make data-driven campaign decisions with confidence.
Marketing InsightsStill have more questions?
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Explore our pricing plans Adapting to your unique marketing attribution needs, while remaining incredibly affordable.
No credit card required
Starter
$15
mo
- 5 Numbers
- 500 Minutes
- 500 Call Recording Minutes
- 500 CNAME Lookup Calls
- -
Professional
$30
mo
- 10 Numbers
- 1500 Minutes
- 1500 Call Recording Minutes
- 100 CNAME Lookup Calls
- -
Agency
$55
mo
- 30 Numbers
- 2500 Minutes
- 2500 Call Recording Minutes
- 300 CNAME Lookup Calls
- 1000 Client Accounts
Call (888) 426-9519 or Email Info@AvidTrak.com for more information