WEB SERVICES API
AND PRODUCTIVITY TOOLS

AVIDTRAK PROVIDES POWER PRODUCTIVITY TOOLS TO ENHANCE YOUR EFFICIENCY

 

Web Services API
Speech to Text Transcription with AI based Keyword Flagging
ROBO Call Blocking
Call Recording Share Functionality
Call Notes and Tagging
Custom Tagging for Destination URL
Google Tag Manager
Multiple Account Users
Contact Center Integration.

UTILIZE POWERFUL WEB SERVICES API TO OBTAIN CALL TRACKING REPORTS IN REAL TIME

  • Get call information in real time using Web Services API.
  • Integrate API information with your CRM and Contact Center, either from AvidTrak or from any other software platform.
  • Customize your reporting signal into marketing platforms, for spoken keywords, caller-engagement or call duration.

USE AI BASED SPEECH TRANSCRIPTION PLATFORM TO BUILD PROPRIETARY KEYWORD SIGNALS

  • Convert recorded conversations into searchable transcripts.
  • Use keyword flagging tool to categorize conversations.
  • Identify opportunities by analyzing transcription data. Segment data to get clarity on unmet customer needs.
  • Close more leads, retain more customers, and improve your visibility into conversations with your callers.

BLOCK THOSE NUISANCE SPAM CALLERS

  • Stop ROBO Callers with a click of a button.
  • Block ROBO Callers at an individual Account Level or at Agency Level for all clients managed by Agency.

LISTEN TO CALL RECORDINGS AND SHARE WITH OTHERS

  • Listen to call recordings with a push of a button.
  • Easily share recordings with your Team.
  • Share transcripts of recordings.
  • Target customers by using flagged keywords.

TAG AND ADD NOTES TO YOUR CALLS

  • Tag calls using the auto tagging feature, or if you prefer, manually tag your calls.
  • Add call notes for additional insight into conversations.
  • Segment calls based on tags.

DEPLOY A/B TESTING S BY USING CUSTOM TAGS ON DESTINATION PAGE URL

  • Determine Audience Engagement by using A/B Tests.
  • Easily implement tests with the use of custom tags to signal test condition A and test condition B.
  • Test the effectiveness of different ad formats and page placements.

EASILY IMPLEMENT AVIDTRAK JAVASCRIPT WITH GOOGLE TAG MANAGER

  • Google Tag Manager is a powerful utility that allows you to consolidate all your tracking codes into one elegant toolbox.
  • Add AvidTrak JavaScript into your Google Tag Manager container to easily fire AvidTrak’s tracking code on any web page you choose.
  • Control conditions on when the AvidTrak code is fired to get accuracy in tracking.
  • AvidTrak also supports other tag manager tools such as Ensighten.

ALLOW MULTIPLE USERS TO ACCESS YOUR ACCOUNT

  • Account Administrators can set account access level for each team member.
  • Easily share data among your team members.

INTEGRATE CALL TRACKING DATA WITH YOUR CONTACT CENTER

  • AvidTrak call tracking and Contact Center work seamlessly and without requiring custom coding or additional background integration.
  • The AvidTrak call tracking platform also works with any other Contact Center platform. Contact your support specialist to help with integration.
  • Combining Call Tracking and Contact Center data allows you to obtain a full picture (closed loop) of all your marketing spend performance.

AVIDTRAK CALL TRACKING API and PRODUCTIVITY TOOLS FAQs

QUESTIONS

ANSWERS

What is a Web Service API?

A Web Service API is a software interface that allows two or more systems to communicate with each other over the web. It enables developers to access functionalities provided by another software system through a standardized protocol and data format such as XML or JSON.

What are the advantages of using a Web Service API?

Using a Web Service API has several advantages, such as enabling developers to integrate functionalities from different software systems, improving the scalability and reliability of the application, and reducing development time and costs. Additionally, Web Service APIs promote interoperability and standardization across different platforms and programming languages.

Does it cost extra to use a Web Service API?

No, there is no extra charge. AvidTrak provides use of its API without extra charges or fees.

What is speech to text conversion?

Speech to text conversion is the process of transcribing spoken words into written text. It uses artificial intelligence (AI) and natural language processing (NLP) to convert audio recordings into a written format.

How can speech to text conversion be used to hunt for specific keywords?

Speech to text conversion can be used to transcribe audio content into text, which can then be analyzed using AvidTrak’s proprietary keyword search tools to identify specific words or phrases. This can be useful for content creators looking to optimize their content for search engines or for businesses looking to track mentions of their brand or products.

What are some marketing and audience targeting advantages of using speech to text transcription?

Some marketing and audience targeting advantages of using speech to text transcription include: the ability to analyze customer feedback and sentiment, the ability to track brand mentions and sentiment in social media and other online platforms, and the ability to optimize content for search engines by identifying relevant keywords and topics.

What is ROBO call blocking and why should ROBO calls be blocked?

ROBO call blocking is a process of preventing automated phone calls, also known as “ROBO calls,” from reaching your phone. ROBO calls are pre-recorded messages that are sent out to many phone numbers, often for marketing or scam purposes.

The reason why ROBO calls should be blocked is because ROBO calls can be annoying and disruptive, especially if they occur frequently or at inconvenient times.

Blocking ROBO calls can help to reduce the number of unwanted calls that you receive, making it easier to manage your time and avoid potential scams.

How secure is the call recording and sharing process?

Our product uses industry-standard encryption and security protocols to ensure that your conversations are safe and secure. We also offer password protection and other security features to give you peace of mind when sharing sensitive information.

How long can recordings be stored for?

Call recordings are stored for 24-months.

Can I share recordings with people who don’t use the product?

Yes, you can easily share recordings with anyone via email, regardless of whether they use our product or not. They will be able to listen to the recording and download it if needed.

Can I access recordings from different devices?

Yes, our product is designed to be used across multiple devices, including smartphones, tablets, and computers. If you have an internet connection, you can access and share your recordings from anywhere.

If I use the Call Notes and Tags feature, can I search for specific calls or tags?

Yes, our platform has a powerful search functionality that allows you to search for specific calls or tags. You can also use filters to refine your search results based on various criteria such as date, time, duration, and more.

Can I share calls and notes with other team members?

Yes, our platform has a collaboration feature that allows you to share calls and notes with other team members. You can also control access permissions for each team member to ensure that sensitive information is only shared with those who need to see it.

Can I export my call data and notes?

Yes, our platform allows you to export your call data and notes in various formats, such as CSV or Excel. You can also customize the export options to include only the data you need.

How does adding custom tags to URLs help with A/B testing for ad variations?

By appending a custom tag to a web page destination URL, you send a signal to AvidTrak platform to dynamically insert a specific phone number on the page. When a call comes in we attribute the phone call to that specific ad variation.

How granularly can I track the success of my marketing campaigns with AvidTrak?

Our product allows you to track success at a very granular level, down to each ad and even each variation of the ad. This means that you can identify which specific ad or variation is driving the most clicks and phone call conversions and optimize your campaign accordingly.

What is Google Tag manager and how best to use it?

Google Tag Manager (GTM) is a free tool offered by Google that simplifies the process of adding tracking codes or snippets of code (called tags) to a website or mobile app. With GTM, you can manage and deploy marketing and analytics tags from a single interface, without having to edit your website code every time.

Here are some steps to get started with Google Tag Manager:

1.Create a Google Tag Manager account and set up a container for your website or app.
2.Add tags to your container. This could include tags for Google Analytics, Google Ads, and other third-party tools such as AvidTrak. You can also create custom tags for specific tracking or marketing purposes.
3.Set up triggers to determine when your tags fire. For example, you may want to fire a tag when a user submits a form or clicks on a particular button.
4.Test your tags to make sure they are working properly.
Publish your container to your website or app.

How does integrating AvidTrak call tracking product with AvidTrak Contact Center help me measure the ROI of my marketing campaigns?

Our call tracking product provides closed-loop reporting, which means that we can track the source of a call all the way through to a sale. By assigning a unique phone number to each campaign, we can tell you exactly which campaign is driving actual sales revenue. This allows you to make data-driven decisions about where to allocate your marketing spend, so you can focus on the campaigns that are delivering the best ROI.

Can AvidTrak Call Tracking and Contact Center Integration help me optimize my marketing campaigns in real-time or near real time?

Yes, our call tracking product provides real-time data on call volume, call duration, and other key metrics. This allows you to quickly identify trends and adjust your campaigns as needed. For example, if you notice that a certain campaign is generating a lot of calls but few sales, you might want to tweak the messaging or targeting to better align with your audience.

Still have more questions? Call (888) 592-2921 or Email Info@AvidTrak.com

What some of our customers are saying about us…

“You guys have the best customer service in the industry.”

“Those other guys made me pay so much more for the same features, and they even charge extra for their nonexistent customer service.”

“I can’t believe you offer all the features I need at such a reasonable price.”

“I wish I had found you before I spent thousands of dollars more than I needed to, on the same functionality that you offer.”

“You are our company’s secret weapon.”

“I am closing so many more sales now that I’m using your Contact Center.”

Sign Up for an AvidTrak Account Today with A

Free Trial Plan

that includes

All the Features.

(No Credit Card Required.)

Starter

$20

Includes: Volume
Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

1
Talktime Minutes

Talktime Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

400
SMS

SMS:

The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period.

50
Form Submission

Form Submission:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

50
Email Tracking

Email Tracking:

The number of instances that a call is transferred to a different call-queue or to an outside line.

50
Try Free

* $20 free credit / 14 days
(whichever comes first)

Most Popular

Professional

$40

Includes: Volume
Number 5
Talktime Minutes 800
SMS 75
Form Submission 75
Email Tracking 75
Try Free

* $20 free credit / 14 days
(whichever comes first)

Agency

$100

Includes: Volume
Number 5
Talktime Minutes 3000
SMS 100
Form Submission 100
Email Tracking 100
Try Free

* $20 free credit / 14 days
(whichever comes first)

Starter

$20

Includes: Volume
Calls

Calls:

The specified 30-day volume of calls in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

50
Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

1
Talktime Minutes

Talktime Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

275
Minutes

Minutes:

The number of minutes that a supervisor can listen in to client-agent calls. Overage charges are applicable only after the respective volume has been exceeded for the period.

50
Consults

Consults:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

50
Transfers

Transfers:

The number of instances that a call is transferred to a different call-queue or to an outside line.

50
Try Free

* $20 free credit / 14 days
(whichever comes first)

Most Popular

Intermediate

$40

Includes: Volume
Calls 200
Number 4
Talktime Minutes 500
Minutes 75
Consults 75
Transfers 75
Try Free

* $20 free credit / 14 days
(whichever comes first)

enterprise

$100

Includes: Volume
Calls 400
Number 5
Talktime Minutes 2000
Minutes 100
Consults 100
Transfers 100
Try Free

* $20 free credit / 14 days
(whichever comes first)

Start your Call Tracking Free Trial Today with $20 Credit

Call (888) 592-2921 or Email Info@AvidTrak.com for more information

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