Utilize Powerful Web Services API to obtain Call Tracking Reports on Demand
Web Services API
- Utilize SOAP based Web Services API to build proprietary dashboards
- Merge AvidTrak data with your bid management tools to enhance productivity of your bid platform
Use Voice Recording Transcription Services to Hunt for Keywords
Voice Recording Transcription
- You may create transcripts of voice recordings.
- Setup AvidTrak to deliver you transcripts of recordings. Use the transcripts to search for specific keywords
- Note: Voicemail transcription is an extra charge and is limited to 2 minutes of recorded conversation
AvidTrak can hunt and dynamically replace Vanity Numbers
Vanity Number Replacement
- AvidTrak can search for and find vanity numbers which may be dynamically replaced with a tracking number.
- Simply type in the Vanity Number sequence (letters and digits) into the Target Number SMART replace field and AvidTrak will perform dynamic number insertion.
Report Online Conversions together with Phone Call Conversions
Online Conversion Report
- Imagine being able to use the same platform to view not only phone call conversions but also Online form conversions. AvidTrak may be setup to capture Online conversions. You may capture contact-form submissions, downloads and even clicks to your Email links.
Block those nuisance SPAM Callers from bothering you!
SPAM Caller Blocking
- SPAM Robo-Callers can be a nuisance to your daily work schedule.
- AvidTrak allows Agency Caller blocking functionality such that an Agency can setup a Master list of Blocked Caller IDs. These Blocked Caller ID at Agency Level are applied to all Agency clients operating on the AvidTrak platform.
- Individual clients may block caller ID at their account level.
Listen to Call Recordings and then share the Recording with others via Email
Call Recording Playback and Email Call Recording
- Listening to a Call Recording is as simple as clicking a button to hear the recording streamed to your Computer, Tablet or Smartphone.
- You can share the call recording with another person simply by clicking the Email icon next to the recording link and transmit the recording link via Email.
Tag and Append Notes to Calls
Call Tags and Notes
- As you listen to call recording you can easily tag the call as Sale, Inquiry, SPAM etc.
- After completing call tagging you may type in an append notes to the call to remind you of the content of the recording.
- Individual clients may block caller ID at their account level.
AvidTrak Supports Google ValueTrack Tagging Parameters
ValueTrack Tags
- Google ValueTrack Tags offers a powerful way for advertisers to gather information on Google’s Search and Display partners responsible for traffic.
- What’s more you can get information on ad position, placement, creative and network type that resulted in the click. Tying back phone calls or online conversions to ValueTrack tag parameters helps you improve your bid and placement strategy.
Does your Enterprise use Ensighten Tag Management?
Ensighten Tag Management
- If you are like one of AvidTrak’s very large Enterprise Clients you probably use a tag management tool such as Ensighten to automatically serve up JavaScript and other tags based on a visitor’s click parameters.
- Unlike many JavaScript tracking codes, AvidTrak JavaScript code and Ensighten tag management work seamlessly without delays in page load or data loss.
FRANCHISEE CALL TRACKING FAQs!
Tags allow Search Engines to push (paid) keyword data into the space. Without the tag you will not be able to know which Google or Bing keyword triggered your search advertisement.
Additionally, tags can also act as triggers for serving up specific phone numbers for specific purposes. For example a Chevrolet dealer can use tags to show a specific phone number for cars and another for trucks.
AvidTrak API (Application Programming Interface) allows you to obtain instant (on demand) access to your account data and functions with your account. Of course AvidTrak- API users need to have SOAP based protocol knowledge, whereas, FTP is simpler, as data are delivered on a schedule rather than on demand.
If you have programming experience, use the API to create your proprietary reporting dashboards. However, FTP reports can also be utilized for many reporting functions.
There are no API usage costs.
Yes as an Administrator you may decide who may or may not have access to your Billing fields. You may also prevent other Users from purchasing or deleting numbers from your account.
Our experience indicates that accuracy of transcription is dependent on how clearly an individual enunciates words. On average between 60 to 70 percent accuracy of transcription may be achieved. We do recommend that our clients clearly speak out words such as ORDER or COMPLAINT to ensure conversation tagging is accurate.
Begin by identifying your goal. For example do you wish to increase customer retention? If yes then you would want to learn of all potential clients who have called to complain about your product or service. Set the keyword-flagging tool to identify words such as “Unhappy,” “Scam” “Complain” etc. Listen to the recorded conversation and then reach out to your client to resolve the issue.
