Advanced Multi-Level IVR System for Smarter Call Routing and Tracking

Build clear IVR menus, route incoming calls accurately, and capture every lead with our advanced multi-level IVR call routing system.

AvidTrak’s multi-level IVR system creates structured IVR menus that route incoming calls based on location, service type, or business hours. It blocks spam calls, plays professional greetings, records conversations, and sends instant SMS/email alerts with caller and campaign details, ensuring reliable call tracking, faster responses, and complete incoming call management.

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14 days free trial

No credit card required

No white-label setup fees

Powerful IVR Features for High-Volume Call Routing

Multi-Level IVR Menus

Multi-Level IVR Menus

Create nested IVR menus with clear menu options and voice prompts to guide callers smoothly, improving call handling, customer service, and overall customer satisfaction.

Email

Smart Scheduling & Hours Routing

Use schedules to manage call flow, balance call volume, adjust call distribution, and ensure accurate routing across departments for a better customer experience.

Robocall Filtering

Spam & Robocall Filtering

Filter spam calls to protect customer support, maintain clean call queues, reduce unnecessary call traffic, and ensure genuine callers reach the correct destination.

Voicemail With Instant Alerts

Voicemail With Instant Alerts

Send callers to voicemail with recordings and customer data, reducing call abandonment and improving follow-ups through stronger call center metrics.

Call Recording

Call Recording & Notifications

Record conversations, log business phone numbers, and send alerts with metadata for better analytics and reporting, and improved overall call management.

Integration

Flexible Routing & Transfers

Use sequential ringing, call queues, warm transfers, and phone routing management to streamline call handling and support complex multi-department call flows.

Analytics

Analytics-Ready Call Tracking

Link IVR activity to AvidTrak’s analytics and reporting, monitor call traffic, measure call center metrics, and track every call back to its campaign source for clearer call management visibility.

Explore IVR Routing

How AvidTrak’s Multi-Level IVR Solution Works

01

Step 1:

Build multi-level IVR menus (Main → Location → Specialty) to organize call flow, guide incoming callers, and streamline call handling.

02

Step 2:

Add business hours, after-hours, and holiday schedules to route incoming calls accurately and maintain consistent customer service across departments.

03

Step 3:

Add branded greetings, bilingual voice prompts, and custom audio for each menu branch to improve the customer experience and strengthen your IVR system.

04

Step 4:

Turn on spam call filtering, call recording, voicemail fallback, and instant SMS/email alerts with caller and campaign details for complete call tracking visibility.

IVR Call Tracking

Benefits of AvidTrak’s IVR Call Tracking & Routing System

  • Route callers with precision using AvidTrak’s multi-level IVR for business, with menus by location, service, or schedule, ensuring every incoming call reaches the correct queue quickly.
  • Never lose a lead — voicemail fallback captures messages when agents are busy and instantly alerts your team to follow up.
  • Deliver a professional caller experience with custom greetings for each department, after-hours window, and holiday schedule.
  • Cut spam and reduce noise with robocall filtering that protects agents’ time and keeps call queues focused on real customers.
  • Improve coaching and reporting with call recording and instant SMS/email alerts containing the recording link, caller details, and campaign source.

Trusted by Agencies, Franchises, and Service Businesses

Apollidon
A-1 Concrete Leveling
Smooth Digital
Morbiz
MissQuito
Critter Control
New Horizons
Supply Post
Trutech Wildlife Service
Wabash
Think Integrated

Easy Integrations

Google Ads

Google Ads

Microsoft Advertising

Microsoft Advertising

Google Marketing Platform

Google Marketing Platform

Google Analytics 4

Google Analytics 4

Google Looker Studio

Google Looker Studio

Zoho

Zoho

Hubspot

Hubspot

Salesforce

Salesforce

See How Integrations Work

Why Us?

Features
AvidTrak
Other IVR Tools
Multi-Level IVR Menus
Time-Based Routing
Spam Call Filtering
AI-Powered Conversation Outcome Extraction
Voicemail + Instant Alerts
AI-Powered Transcription and Call Tracking
Flexible Routing Options
CRM & Ads Integrations

Success Stories From AvidTrak Customers

Capterra Rating

"AvidTrack has the best customer support in the game"

Stefanie C.

SEO Manager

Marketing and Advertising, 11-50 employees
Capterra Rating

"Outstanding Call Tracking Solution and Team to Work With"

Jay G.

President

Marketing and Advertising, 11-50 employees
Capterra Rating

"Great Product and Amazing Support"

Frank C

Manager

Accounting, 1-10 employees

Flexible Pricing for Call Tracking & IVR

Starter

Starter

$15 mo
  • 5 Numbers
  • 500 Minutes
  • 500 Call Recording Minutes
  • 500 CNAME Lookup Calls
  • -
Choose Plan
Professional

Professional

$30 mo
  • 10 Numbers
  • 1500 Minutes
  • 1500 Call Recording Minutes
  • 100 CNAME Lookup Calls
  • -
Choose Plan
Agency

Agency

$55 mo
  • 30 Numbers
  • 2500 Minutes
  • 2500 Call Recording Minutes
  • 300 CNAME Lookup Calls
  • 1000 Client Accounts
Choose Plan

Frequently Asked Questions

A multi-level IVR system creates nested menus, allowing callers to self-route by location, service, or department. AvidTrak’s multi-level IVR mirrors your business structure, guiding incoming calls through clear menu layers for faster call handling and fewer manual transfers.

Yes. Our advanced multi-level IVR supports routing based on business hours, after-hours, and holiday schedules. You can assign different greetings and call flows per schedule, helping reduce missed calls and ensuring callers always reach the right destination.

Yes. If agents are unavailable, callers are sent to voicemail, and AvidTrak instantly sends SMS/email alerts with the recording link, caller ID, and campaign source, helping teams follow up quickly and maintain strong call center metrics.

Yes. AvidTrak includes robocall filtering using an audio CAPTCHA that stops automated spam before it reaches agents. This protects call queues, reduces noise, and ensures real customers get through.

Absolutely. AvidTrak records calls, tracks campaign sources, and ties every IVR interaction to analytics and reporting. This gives full visibility into call flow, call traffic, caller behavior, and marketing performance across departments or locations.

Yes. You can upload custom greetings, voice prompts, and department-specific audio for each menu branch. AvidTrak allows you to assign greetings based on location, business hours, and holidays, providing a professional caller experience.

Yes. AvidTrak allows sequential ringing, simultaneous ringing, warm transfers, call queues, and department handoffs. This flexibility ensures that callers reach the right team quickly, even during periods of high call volume.

After callers move through the multi-level IVR and reach an agent, AvidTrak’s AI-powered transcription converts the conversation into searchable text. AI-powered conversation outcome extraction then automatically identifies key moments such as bookings, pricing inquiries, or service requests, helping teams understand caller intent and improve follow-up without manually reviewing recordings.

Yes absolutely! You may setup as many greetings as you choose.

Yes, you can easily setup greetings in IVR based on your work hours, holidays, and locations.

Yes, you may setup multiple layers of IVR such that you can nest one IVR within the preceding IVR

Set Up Your Multi-Level IVR System and Start Routing Calls Effortlessly

14 days free trial | No credit card required | No white-label setup fees

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