TAKE ADVANTAGE OF TWILIO

AvidTrak has built a specific voice and messaging application using Twilio’s API’s. This AvidTrak application allows Twilio’s users to simply plug their Twilio Subscriber ID (aka Twilio SID) and Twilio account token into their AvidTrak platform to manage and operate their Twilio account.

A key benefit of using AvidTrak to operate your Twilio account is that you do not need to invest time and resources in learning Twilio’s API’s to operate and manage your Twilio account. Using AvidTrak you can buy numbers from Twilio, setup multiple layers of call forwarding and routing. Record phone call audio, setup voicemail and messaging alerts. Additionally, you can use AvidTrak to perform all your messaging activities in an easy to use user-interface. If you have a use case where you need a contact center, you can use AvidTrak to build your own contact center for voice and messaging running on the Twilio infrastructure. Lastly, many Twilio account owners value the fact that they ‘own’ their phone numbers without having to rely on a third party to host their phone numbers.

If you are a digital marketing agency for example, you likely use dynamic number insertion on your web pages to track the sources of phone call leads of your campaigns. Using AvidTrak’s JavaScript on your web pages, you can dynamically swap out telephone numbers on your web pages with your Twilio call tracking numbers. Additionally, you can setup advanced call routing rules such that your tracking numbers route calls based on campaign specific goals.

AvidTrak natively connects with Google and Bing Ads platforms. AvidTrak also connects to Google GA-4 analytics platform as well as Google Looker (DataStudio). You can report your phone call leads into the likes of Salesforce, Zoho and HubSpot CRM.

AvidTrak’s contact center solution called Lead Maximizer is built using Twilio’s task router technology. Using the Lead Maximizer allows small and medium sized businesses to track the outcome of every phone call and messaging lead. The Lead Maximizer allows businesses to setup advanced call queues, IVR (interactive voice response), hold and transfer routing schemes using Twilio’s infrastructure.

Yes. We offer a 14-day free trial of the basic AvidTrak platform where you can evaluate the functionality of AvidTrak’s capabilities. If you prefer to skip the 14-day free trial and go directly to connecting your Twilio account with your AvidTrak account, we offer a 30-day money back guarantee. If in 30-days of using the connector if you do not see value in using AvidTrak to operate your Twilio account, we will refund you your monthly fee.

You can absolutely be on a month-to-month contract.

If you already have a Twilio account, then you will need to obtain your Twilio SID and Twilio Authorization token from your Twilio account to plug into your AvidTrak account. If you do not have a Twilio account, then you will need to sign up for a Twilio account and become a paying customer of Twilio. After you have provided Twilio with your profile information, enter your credit card in Twilio’s billing and payment preferences page and obtain your SID and Twilio token.