Never miss a lead with

AvidTrak Advanced Call Routing System

Manage incoming call load with Round Robin

Round Robin Call Routing

  • Use Round Robin Call Routing to sequentially hunt for a recipient.
  • Set the number of rings a recipient’s number will ring before advancing to the next recipient.
  • Optimize utilization of your team’s time.

Patch an incoming call to multiple recipients

Multi Phone Call Recipient

  • Patch an incoming call to multiple recipients simultaneously.
  • Incoming call will ring on many phones simultaneously until it is answered
  • Reduce Customer wait time to speak with an Agent

Caller ID Call Routing

Route incoming calls

  • Route incoming calls to agents based on the Caller ID.
  • Improve efficiency and resource utilization of call center by matching the location of available agents with Caller ID
  • Reduce Customer wait time to speak with an Agent

Implement IVR
(Interactive Voice Response) to gauge call load on Sales and Service Departments.

IVR

  • Bring clarity to your decisions on staffing needs by collecting data on which department receives the most calls from clients
  • Use IVR to allow your customers the flexibility of choosing which department they wish to connect to within your company

Share voicemail messages via Email

Voicemail

  • Never miss a lead by allowing your customers the convenience to leave messages for you
  • Receive via Email recorded voicemail messages
  • Share voicemail messages via Email

Clarifications on Pricing for Call Tracking Numbers & Minutes

AvidTrak Numbers come packaged with Call Tracking Software which comprises of a hosted software solution. The call tracking service is a prepaid service which is offered on a month-to-month basis.

Our service fee structure is broken up into:

  • Monthly recurring charges for phone number rental
  • Talk time minutes for inbound phone calls

Monthly Recurring Charges for Phone Number Rental

The phone number rental is collected in advance every month on the 1st of the month. We do not refund monthly rental fee after it has been deducted from your account.

Talk time Minutes for Inbound Phone Calls

Charges for talk time on the phone use accrue daily. Your account will be charged for the amount of talk time incurred by you.

FAQ ABOUT FRANCHISEE CALL TRACKING PLATFORM

Questions  Answers

Is there an extra charge to use Advanced Call Routing, IVR or Voicemail?

We offer the advanced call routing platform, IVR and Voicemail without charging extra. Only call charges apply.

For routing calls after hours is it better to use Round Robin or simultaneously call multiple recipients?

Simultaneous calling reduces the wait time a customer has to wait to have the call answered, however, it does mean that your agents all receive the call at the same time. Round Robin potentially increases the wait time that a customer may spend on the phone waiting for a call to be answered but reduces load on agents. If you are paying top dollar to receive phone leads then use Simultaneous Calling.

What happens to calls that are not answered if recipients of Round Robin or Simultaneous Receiving do not answer the phone?

You can setup a “default fall back” number which would take the call if no agent is available to take the call. This default fall back number may be setup with voicemail to record the client’s message.

For Round Robin after how many rings does the call proceed to the next recipient?

You can choose between 2 to 6 rings before the call is routed to the next recipient.

We Pair With Your Marketing Tools

AvidTrak connects to the tools you use to save you time and automate mundane work.

The power to engage billions of customers on a global scale

With our platform and your ideas, you can focus on the marketing that matters.

795+ billion interactions across channels with 99.999% uptime

3+ billion phone numbers in 100+ countries

172,000+ businesses trust AvidTrak for communications with enterprise-grade security

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