Simultaneous/Sequential Call Transfer/Missed Lead Alert
- Incoming calls can be transferred simultaneously or sequentially to outside numbers.
- Incoming calls can be set up to be transferred automatically via the IVR or manually by agent.
Setup Simultaneous/Sequential Call Transfer Rules for Call Routing for Off-hours & Holidays
- Provide option for caller to connect to off-hour/holiday business representatives.
- Get and send out real time alerts for calls that were sent out to outside parties.