Conversational AI and Speech Analytics
- Use Keywords to define and segment conversations.
- Easily sift though large quantities of data to find intent signals.
- Ability to train AI model and spot opportunities and issues in near real time.
Deploy Speech Analytics & Conversational AI
Keywords that Signal Intent
- Identify words used in customer conversations that are significant for your business. For example, words such as ‘Order’, ‘Booking’ ‘Cancel’, ‘Disappointed’ can be very significant for any service business.
- Caller Conversation Analytics Reports: Use Conversation Analytics to segment calls into leads, missed opportunities and training.
- Use frequently used keywords in your landing pages to implement conversion rate optimization.
- Deploy keywords in your marketing copy and Paid Search Ads.
FAQs About Conversational Analytics & Keyword Spotting
It depends on your industry and level of variance that can create noise in data. Start out with simple conversation segmentation and then as your sample size builds you can implement data cleanup to pick up useful and actionable signals.
Keyword spotting refers to identifying specific words in a conversation. To identify a keyword, recorded audio gets transcribed using AI-based speech recognition tools. Once a written transcript is available, it is relatively straightforward to ‘spot’ specific words.
Conversational Analytics analyzes conversations to determine caller intent. For example, if historical data suggests that callers using specific words are likely to place an order, such callers can be classified as an ‘Opportunity.’ This allows sales teams to focus on real-time opportunities by identifying these words in new conversations.
Yes, AvidTrak captures a variety of data that can be cross-referenced and aggregated to provide a comprehensive view of campaign performance and contact center execution. You can schedule reports to run daily, weekly, and monthly.
Yes, AvidTrak can deliver the audio recording to third-party conversation analytics specialists.
We charge per minute of conversation. See our pricing plan for further details.
Over 1000 clients switched to AvidTrak for our competitive pricing and support, remaining loyal ever since.
NT
Nathan Tiessen
Convertus
“AvidTrak’s dedication to client care stood out immediately.”
We received highly responsive support for complex call tracking setups, including unique DNI and campaign-token scenarios. We expanded from 5 tracked projects to 50 while AvidTrak stayed committed to our growth.
50 ProjectsKY
Kollin Yelensky
Think Integrated
“The product fit our needs, and the customer service sealed the deal.”
We found the platform easy to use, and the fast, helpful support made the difference. After 5+ years, we still value both the product and the consistency of AvidTrak’s updates and service
5+ YearsSM
Sadiq M.
Wholesale Brand
“AvidTrak combined precise call tracking with truly human support.”
We gained accurate call tracking, better visibility into marketing performance, and stronger customer insight. The responsive human support helped us make data-driven campaign decisions with confidence.
Marketing InsightsStill have more questions?
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Explore our pricing plans Adapting to your unique marketing attribution needs, while remaining incredibly affordable.
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Starter
$15
mo
- 5 Numbers
- 500 Minutes
- 500 Call Recording Minutes
- 500 CNAME Lookup Calls
- -
Professional
$30
mo
- 10 Numbers
- 1500 Minutes
- 1500 Call Recording Minutes
- 100 CNAME Lookup Calls
- -
Agency
$55
mo
- 30 Numbers
- 2500 Minutes
- 2500 Call Recording Minutes
- 300 CNAME Lookup Calls
- 1000 Client Accounts
Call (888) 426-9519 or Email Info@AvidTrak.com for more information