Deploy Speech Analytics & Conversational AI

Conversational AI and Speech Analytics

Use Keywords to define and segment conversations.
Easily sift though large quantities of data to find intent signals.
Ability to train AI model and spot opportunities and issues in near real time.

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Setup Manual Dialing for Outbound Campaigns

Keywords that Signal Intent

Identify words used in customer conversations that are significant for your business. For example, words such as ‘Order’, ‘Booking’ ‘Cancel’, ‘Disappointed’ can be very significant for any service business.
Caller Conversation Analytics Reports: Use Conversation Analytics to segment calls into leads, missed opportunities and training.
Use frequently used keywords in your landing pages to implement conversion rate optimization.
Deploy keywords in your marketing copy and Paid Search Ads.

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FAQs About Conversational Analytics & Keyword Spotting

It depends on your industry and level of variance that can create noise in data. Start out with simple conversation segmentation and then as your sample size builds you can implement data cleanup to pick up useful and actionable signals.

Keyword spotting refers to identifying specific words in a conversation. To identify a keyword, recorded audio gets transcribed using AI-based speech recognition tools. Once a written transcript is available, it is relatively straightforward to ‘spot’ specific words.

Conversational Analytics analyzes conversations to determine caller intent. For example, if historical data suggests that callers using specific words are likely to place an order, such callers can be classified as an ‘Opportunity.’ This allows sales teams to focus on real-time opportunities by identifying these words in new conversations.

Yes, AvidTrak captures a variety of data that can be cross-referenced and aggregated to provide a comprehensive view of campaign performance and contact center execution. You can schedule reports to run daily, weekly, and monthly.

Yes, AvidTrak can deliver the audio recording to third-party conversation analytics specialists.

We charge per minute of conversation. See our pricing plan for further details.