What is the difference between a Voicemail and Request for a Callback?
A voicemail allows the caller to specify a return call to a phone number which is different from the number used to initiate the call. A callback request is an instruction to return the call on the caller’s caller ID. Additionally, there is no audio recording option on a callback request, the agent only sees the number on which he/she/they can call back.
Are there any charges for setting up Voicemail/Callback options?
Unlike other companies, AvidTrak does not charge separately for use of the voicemail/callback options. You only pay for outbound call charges. (See Pricing page for minute charges)