Setup
Voicemail/Callbacks
- Provide option for caller to leave voicemail.
- Caller can leave a voicemail and opt out of call queue at different time intervals.
- Voicemail can be set up for holidays and afterhours.
- Voicemail Alerts can be assigned to specific agents for necessary action.
- Voicemail Alerts can be relegated to Supervisors.
- Setup custom greetings for different voicemails.
Setup Callbacks
- Provide option for caller to request callbacks.
- Caller can request callback and opt out of call queue at different time intervals.
- Callback can be set up for holidays and afterhours.
- Callback Alerts can be assigned to specific agents for necessary action.
- Callback Alerts can be relegated to Supervisors.
- Setup custom messaging and prompts for callbacks.
FAQs About Voicemail/callbacks
What is the difference between a Voicemail and Request for a Callback?
A voicemail allows the caller to specify a return call to a phone number which is different from the number used to initiate the call. A callback request is an instruction to return the call on the caller’s caller ID. Additionally, there is no audio recording option on a callback request, the agent only sees the number on which he/she/they can call back.
Are there any charges for setting up Voicemail/Callback options?
Unlike other companies, AvidTrak does not charge separately for use of the voicemail/callback options. You only pay for outbound call charges. (See Pricing page for minute charges)
