
Starter | Professional | Agency | |
---|---|---|---|
CompareFeatures included per Package |
Free Trial * $20 free credit / 30 days |
Free Trial * $20 free credit / 30 days |
Free Trial * $20 free credit / 30 days |
Number Number:The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
5 | 10 | 30 |
Minutes Minutes:The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
500 | 1500 | 2500 |
SMSSMS:The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period. |
100 | 300 | 1000 |
Call Recording MinutesCall Recording Minutes:The number of minutes for which call recording will be available if recording will be set to on for the phone number. |
500 | 1500 | 2500 |
CNAME Lookup CallsCNAME Lookup Calls:Number of calls for which caller name will be fetched (if enabled). |
50 | 100 | 300 |
Client AccountsClient Accounts:Number of client accounts agency will be able to create. |
1000 | ||
Agency Sub AccountsAgency Sub Accounts:Number of sub accounts agency will be able to create. |
10 | ||
Overage |
|||
Number Number:The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
$2.00 | $2.00 | $2.00 |
Minutes Minutes:The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
$0.07 | $0.07 | $0.07 |
SMSSMS:The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period. |
$0.50 | $0.50 | $0.50 |
Call Recording MinutesCall Recording Minutes:The number of minutes that an agent can place a call on hold to interact with a supervisor. |
$0.0325 | $0.0325 | $0.0325 |
CNAME Lookup CallsCNAME Lookup Calls:Rate per lookup for the caller name. |
$0.0325 | $0.0325 | $0.0325 |
Attribution |
|||
Offline Call Tracking | |||
Online Call Tracking | |||
Dynamic Number Insertion (DNI) | |||
Keyword-Level Attribution | |||
Localized DNI | |||
Reporting |
|||
Custom Dashboards | |||
Custom Scheduled Reports | |||
Email Alerts & Summaries | |||
Call Analytics Tools |
|||
Call recording | |||
Custom Call Tagging | |||
Call Scoring | |||
Text Tagging | |||
Call transcriptions | |||
Keyword Flagging | |||
Custom Lead Tagging & Filtering | |||
"Never Miss A Lead" Features |
|||
Call forwarding | |||
Email notification | |||
Custom Routing | |||
mobile app | |||
custom agent setup | |||
Multilevel IVR and Advanced Call Queues | |||
Available Integrations |
|||
Google Analytics | |||
Google Ads | |||
Bing Ads | |||
Wordpress plugin | |||
AMP plugin | |||
Google Ads Mobile Click-to-Call | |||
Google Data Studio | |||
API & Webhooks | |||
Hubspot | |||
Google My Business | |||
WixAuto-lead Data Format (ADF) | |||
Unbounce | |||
Custom Cookie Capture | |||
Salesforce | |||
Optimizely X | |||
Marin | |||
Google Marketing Platform | |||
Free Trial * $20 free credit / 30 days |
Free Trial * $20 free credit / 30 days |
Free Trial * $20 free credit / 30 days |
Starter | Intermediate | Enterprise | |
---|---|---|---|
CompareFeatures included per Package |
Free Trial * $20 free credit / 30 days |
Free Trial * $20 free credit / 30 days |
Free Trial * $20 free credit / 30 days |
Calls Calls:The specified 30-day volume of calls in each package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
50 | 200 | 400 |
Number Number:The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
1 | 5 | 5 |
Talktime Minutes Talktime Minutes:The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
400 | 800 | 3000 |
Call MonitoringCall Monitoring:The number of minutes that a supervisor can listen in to client-agent calls. Overage charges are applicable only after the respective volume has been exceeded for the period. |
50 | 75 | 100 |
Consults Consults:The number of minutes that an agent can place a call on hold to interact with a supervisor. |
50 | 75 | 100 |
Transfers Transfers:The number of instances that a call is transferred to a different call-queue or to an outside line. |
50 | 75 | 100 |
Overage |
|||
Calls Calls:The specified 30-day volume of calls in each package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
$0.0325 | $0.0325 | $0.030 |
Number Number:The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
$1.00 | $1.00 | $1.00 |
Talktime Minutes Talktime Minutes:The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period. |
$0.05 | $0.05 | $0.05 |
Call MonitoringCall Monitoring:The number of minutes that a supervisor can listen in to client-agent calls. Overage charges are applicable only after the respective volume has been exceeded for the period. |
$0.01 | $0.01 | $0.01 |
Consults Consults:The number of minutes that an agent can place a call on hold to interact with a supervisor. |
$0.0325 | $0.0325 | $0.030 |
Transfers Transfers:The number of instances that a call is transferred to a different call-queue or to an outside line. |
$0.0325 | $0.0325 | $0.030 |
Attribution |
|||
Offline Call Tracking | |||
Online Call Tracking | |||
Dynamic Number Insertion (DNI) | |||
Keyword-Level Attribution | |||
Localized DNI | |||
Reporting |
|||
Custom Dashboards | |||
Custom Scheduled Reports | |||
Email Alerts & Summaries | |||
Call Analytics Tools |
|||
Call recording | |||
Custom Call Tagging | |||
Call Scoring | |||
Text Tagging | |||
Call transcriptions | |||
Keyword Flagging | |||
Custom Lead Tagging & Filtering | |||
"Never Miss A Lead" Features |
|||
Call forwarding | |||
Email notification | |||
Custom Routing | |||
mobile app | |||
custom agent setup | |||
Multilevel IVR and Advanced Call Queues | |||
Available Integrations |
|||
Google Analytics | |||
Google Ads | |||
Bing Ads | |||
Wordpress plugin | |||
AMP plugin | |||
Google Ads Mobile Click-to-Call | |||
Google Data Studio | |||
API & Webhooks | |||
Hubspot | |||
Google My Business | |||
WixAuto-lead Data Format (ADF) | |||
Unbounce | |||
Custom Cookie Capture | |||
Salesforce | |||
Optimizely X | |||
Marin | |||
Google Marketing Platform | |||
Free Trial * $20 free credit / 30 days |
Free Trial * $20 free credit / 30 days |
Free Trial * $20 free credit / 30 days |

Monthly Recurring Charges for Phone Number Rental
The phone number rental is collected in advance every month on the 1st of the month. We do not refund monthly rental fee after it has been deducted from your account.

Talk time Minutes for Inbound Phone Calls
Charges for talk time on the phone use accrue daily. Your account will be charged for the amount of talk time incurred by you.
AVIDTRAK PRICING FAQs!
How many call tracking numbers do I need for keyword call tracking?
Use the Estimator tool to determine how many phone numbers you will need to perform keyword level call tracking.
What happens if my account balance drops below $0?
If your account balance drops below $0 services to your account may be suspended. It is therefore essential that your account always maintain a positive balance. In the event that your credit card is declined AvidTrak’s billing system will issue a warning email advising you of the issues evidenced with your card. It is therefore important that you keep your billing email updated. Your billing email on file may be verified and/or updated by logging into your account and clicking My Account > My Account Setting.
How to make a one-time payment in lieu of automatic recharge?
If you do not wish to use the auto recharge payment feature and prefer to make one-time payment with your credit card to top up your account then use the Add Funds Through PayPal feature. Note: You do not need a PayPal account to pay through PayPal and you may use AMEX, VISA or MasterCard to in lieu of PayPal.
Why we do not offer “Use-it-or-Lose-it” Set Pricing Schemes
If you have been doing comparison shopping you may have come across pre-packaged bundled pricing offering you rates of $25 or $30 per month for a fixed set of local call tracking numbers with pre-purchased local call minutes.
These types of bundled schemes are “Use-it-or-Lose-it” pricing contracts which serve you well only if your-monthly-usage is exactly on the dot and is not ever under or over the limitation imposed by the call tracking company. In “Use-it-or-Lose-it” pricing contracts if you under use your service, the effective cost per number and per minute becomes much higher. And you will evidence the same higher tariff if you overuse your service through overage charges.
To keep our pricing fair and actual call tracking costs transparent, we offer our clientele the ability to pick as few numbers as they wish (even one number per account is allowed). Charges for call tracking minutes are also computed based on actual usage.








