{"id":11849,"date":"2025-04-17T14:07:03","date_gmt":"2025-04-17T14:07:03","guid":{"rendered":"https:\/\/avidtrak.com\/resource\/knowledge-base"},"modified":"2025-11-24T09:47:18","modified_gmt":"2025-11-24T09:47:18","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/avidtrak.com\/resource\/knowledge-base","title":{"rendered":"AvidTrak\u2019s Knowledge Base"},"content":{"rendered":"\t\t<div id=\"epkb-modular-main-page-container\" role=\"main\" aria-labelledby=\"epkb-modular-main-page-container\" class=\"epkb-css-full-reset eckb_mp_active_theme_salient\">\t\t\t\n\t\t\t<div id=\"epkb-ml__row-1\" data-feature=\"search\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t<!-- Classic Search Layout -->\n\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">Welcome to AvidTrak\u2019s Knowledge Base<\/div>   \t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--medium\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"0\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-2\" data-feature=\"categories_articles\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-categories-articles\" class=\"epkb-ml__module \">  \n\t\t<div id=\"epkb-ml-basic-layout\" role=\"main\" aria-labelledby=\"epkb-ml-basic-layout\" class=\"epkb-layout-container epkb-css-full-reset epkb-basic-template\">\n\t\t\t<div id=\"epkb-content-container\">\n\t\t\t\t<div class=\"epkb-section-container\">\t\n\t\t<div class=\"epkb-three-col eckb-categories-list\" > \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_1\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"39\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-power-off\" data-kb-category-icon=\"epkbfa-power-off\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Getting Started<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"39\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11850\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/introduction-to-our-sales-process\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11850\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Introduction to Avidtrak<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11851\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/free-avidtrak-trial-account\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11851\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Setup a Free AvidTrak Trial Account<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"13259\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/avidtrak-agency-account\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"13259\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Set Up an AvidTrak Agency Account<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_2\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"54\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-retweet\" data-kb-category-icon=\"epkbfa-retweet\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Dynamic Number Insertion<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"54\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11938\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-setup-dynamic-number-insertion\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11938\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Setup Dynamic Number Insertion<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11940\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-create-a-site-number-group\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11940\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Create a Site Number Group<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12728\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/setting-up-google-tag-manager-for-avidtrak\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12728\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Setting Up Google Tag Manager for AvidTrak<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12782\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/avidtrak-javascript-wordpress-website\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12782\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Add the AvidTrak JavaScript to a WordPress Website<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_3\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"52\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-group\" data-kb-category-icon=\"epkbfa-group\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Agency<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"52\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11949\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/agency-dashboard\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11949\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Agency Dashboard<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11951\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-view-client-data\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11951\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to View Client Data<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"14360\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/create-menu-templates-for-sub-agency\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"14360\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Create and Edit Menu Templates for Sub-Agency<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11953\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-add-a-sub-agency\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11953\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Add a New Sub Agency Account<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"14368\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-enable-or-disable-sub-agent-account\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"14368\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Enable or Disable an Existing Sub-Agent Account User<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t\t<li  style=\"padding-bottom: 6px; padding-top: 6px;\" >\n\t\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"56\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_right_arrow epkb-category-level-2-3__cat-icon\"  style=\"color: #f7941e;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #000000;\"  >Adding new Clients<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"56\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11947\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-add-new-client\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11947\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Add a New Client to an AvidTrak Agency<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11945\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/setting-menu-templates\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11945\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Create and Edit Menu Templates for Clients<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_4\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"40\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-phone-square\" data-kb-category-icon=\"epkbfa-phone-square\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Number Management<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"40\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11915\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-purchase-a-phone-number\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11915\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Purchase a Phone Number<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11917\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/set-receiving-number\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11917\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Set Receiving Number<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11919\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/set-recording\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11919\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Set Recording<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11921\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/set-pre-amble-caller-greeting\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11921\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Set Pre-amble \/ Caller Greeting<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11923\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-enable-the-whisper-feature\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11923\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Enable the Whisper Feature<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11925\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/set-voicemail\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11925\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Set Voicemail<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11927\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/setting-caller-name-and-track-id\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11927\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Setting Caller Name and Track ID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12361\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-create-a-robo-call-filter\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12361\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Create a Robo Call Filter<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"12710\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/block-caller\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12710\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Block Caller<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"11956\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/after-hours-call-forwarding\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11956\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >After Hours Call Forwarding<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"13301\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/holidays-routing\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"13301\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Phone Call Routing During Holidays<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 epkb-hide-elem\" data-kb-article-id=\"14609\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-add-a-sub-account-in-an-avidtrak-starter-or-professional-account\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"14609\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Add a Sub Account in an AvidTrak Starter or Professional Account<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"40\">\n\t\t\t\t<span class=\"epkb-show-text\">\t\t\t\t\t\tShow Remaining Articles ( 4 )\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collapse Articles<\/span>\n\t\t\t<\/button>\t\t\t\t\t\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t\t<li  style=\"padding-bottom: 6px; padding-top: 6px;\" >\n\t\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"55\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_right_arrow epkb-category-level-2-3__cat-icon\"  style=\"color: #f7941e;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #000000;\"  >Advance Routing<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"55\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11932\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/sequential-dialer\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11932\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Sequential Dialer<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11934\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/simultaneous\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11934\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Simultaneous<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"11936\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/ivr-routing\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11936\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >IVR Routing<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_5\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"44\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-sitemap\" data-kb-category-icon=\"epkbfa-sitemap\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Integrations<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"44\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11960\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/google-analytics\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11960\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Google Analytics<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11964\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/google-ads\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11964\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Google Ads<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11966\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/microsoft-ads\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11966\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Microsoft Ads<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11968\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/salesforce\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11968\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Salesforce<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11970\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/zoho-crm\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11970\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Zoho CRM<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11972\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/hubspot\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11972\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >HubSpot<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12396\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/facebook-instagram-integration\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12396\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Facebook\/Instagram Integration<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11974\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/google-sheets\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11974\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Google Sheets<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_6\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"45\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_person\" data-kb-category-icon=\"ep_font_icon_person\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Account Management<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"45\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11995\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/change-time-zone\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11995\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Change Time Zone<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11997\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/update-password\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11997\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Update Password<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11999\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-change-your-profile-information\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11999\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Change Your Profile Information<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12001\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/setting-up-your-custom-account-preferences\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12001\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Setting up Your Custom Account Preferences<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_7\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"47\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_documents\" data-kb-category-icon=\"ep_font_icon_documents\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Billing &amp; Payments<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"47\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11976\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/billing-dashboard\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11976\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Billing Dashboard<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11985\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/usage-report\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11985\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Usage Report<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12791\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-change-and-cancel-your-subscription\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12791\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How To Change And Cancel Your Subscription<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11981\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-setup-auto-recharge-or-recurring-payments\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11981\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Set Up Auto Recharge and Recurring Payments in AvidTrak<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11978\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-add-a-credit-card\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11978\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Add a Credit Card to your AvidTrak Account<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11983\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/payment-history\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11983\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Payment History<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_8\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"53\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-file-audio-o\" data-kb-category-icon=\"epkbfa-file-audio-o\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Transcriptions<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"53\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11989\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/enable-display-call-transcription\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11989\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Enable \/ Display Call Transcription<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11991\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/keyword-flagging-triggers\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11991\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Keyword Flagging \/ Triggers<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"11993\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/call-outcomes\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"11993\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Call Outcomes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_9\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"42\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa epkbfa-signal\" data-kb-category-icon=\"epkbfa-signal\"  style=\"color: #f7941e; font-size: 67px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Reporting<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"42\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12007\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/dashboard\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12007\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Dashboard<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12009\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/call-logs\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12009\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Call Logs<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12013\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/campaign\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12013\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Campaign<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12015\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/visit-log\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12015\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Visit Log<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12011\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/transcription\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12011\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Transcription<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_10\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"57\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/avidtrak.com\/resource\/wp-content\/uploads\/2025\/04\/email-icon1.png\" alt=\"Alerts\" style=\"max-height: 67px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Alerts<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"57\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"14533\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/new-email-alert-template-in-avidtrak\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"14533\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Add a New Email Alert Template in AvidTrak<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"14536\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-add-a-new-email-alert-in-avidtrak\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"14536\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Add a New Email Alert in AvidTrak<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"14606\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/how-to-add-an-email-alert-using-an-email-alert-template\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"14606\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How to Add an Email Alert Using an Email Alert Template<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_11\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"58\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/avidtrak.com\/resource\/wp-content\/uploads\/2025\/04\/leads-icon1.png\" alt=\"Leads\" style=\"max-height: 67px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >Leads<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"58\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"12035\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/form-tracking-manual\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"12035\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Form Tracking Manual<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_12\" class=\"no_shadow epkb-top-category-box\"  style=\"border-radius: 5px; border-width: 0px; border-color: #f2f2f2; background-color: #FFFFFF; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #FFFFFF; border-bottom-width: 5px; background-color: #FFFFFF; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-color: #edf2f6; padding-top: 20px; padding-bottom: 20px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"59\" data-kb-type=\"category\"  style=\"color: #000000; text-align: start; justify-content: flex-start; padding-left: 10px;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"epkb-cat-icon epkb-cat-icon--image \"\n\t\t\t\t\t\t\t\t\t     src=\"https:\/\/avidtrak.com\/resource\/wp-content\/uploads\/2026\/02\/AI-icon1.png\" alt=\"AI Solutions\" style=\"max-height: 67px;\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #000000;\" >AI Solutions Suite<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 4px; padding-bottom: 4px; padding-left: 5px; padding-right: 5px; min-height: 150px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"59\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"14502\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/subscribe-to-leena-the-ai-voice-agent\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"14502\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Subscribe to Leena the AI Voice Agent<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"14614\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 6px; padding-top: 6px;\"  >   \n\t\t<a href=\"https:\/\/avidtrak.com\/resource\/knowledge-base\/setup-leena-ai-voice-agent-to-handle-your-phone-calls\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"14614\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #000000;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Setup Leena AI Voice Agent to handle your phone calls<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \n\t\t<\/div>       \t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>   \n\t\t<\/div>    \t\t\t<\/div>  \t\t<\/div>   \n","protected":false},"excerpt":{"rendered":"Welcome to AvidTrak\u2019s Knowledge Base Search Getting Started Introduction to Avidtrak How to Setup a Free AvidTrak Trial Account How to Set Up an AvidTrak Agency Account Dynamic Number 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