How to acquire and setup up Local and/or Toll Free Print Numbers in an AvidTrak Professional Account

Acquiring, Installing and Maintaining Local and/or Toll Free Print Numbers within an AvidTrak Professional Account

AvidTrak Professional Accounts support Dynamic Number Insertion as well as non-dynamic (Print) number call reporting. Use Print numbers (also called AvidTrak Lite numbers) whenever you wish to tie-back phone calls to offline marketing activity.

After successfully logging into your AvidTrak Professional Account select the menu item ‘Numbers’ and click ‘Add Numbers’

AvidTrak User Interface Lite Number Purchase

Select either Local or Toll Free Number.

Enter the desired area code for which you need a number in field marked Area Code.

From the pull down menu select the country for which you need to purchase a number. In the example screenshot below we have selected United States then click Search.

AvidTrak User Interface Lite/Static Number Country Selection

After finding a number of your choice apply a check to the box adjacent to the number. You may order more than one number at any given time. After applying the check(s) click the button Order

AvidTrak User Interface Lite/Static Number Country and type of number Selection

You will now need to select the menu item ‘Numbers’ and click ‘Manager Numbers’ to navigate to numbers’ list.

AvidTrak User Interface Lite/Static Number Country and local area code Selection

Here you will see the number is listed that you just ordered.

AvidTrak User Interface Lite/Static Number Country and local area code Selection

By default, the Channel of a newly ordered number is ‘Un-assigned’. Click the edit link on the Assign Channel column

AvidTrak User Interface Lite/Static Number Country and local area code Purchase

Select the first checkbox which says ‘Print (offline)’ then select device type.
In the field Label Name (optional) you may enter a nickname for this phone number.
The Tactics Label (optional) is a second name that you can enter to distinguish your number.
In the field labeled Forwarding enter all 10 digits of the receiving number.

Receiving Number: You must input a number of the same country as that of your ordered tracking number

Click save and close

AvidTrak User Interface Lite/Static Number Purchase Confirmation Screen

Click OK when the Onscreen prompt says Settings Saved.

AvidTrak User Interface New Lite/Static Number Setup and Configuration

Now you will see that your ordered phone number is set to ‘Print’ channel and will receive calls on the receiving number you provided

AvidTrak User Interface New Lite/Static Number Setup and Configuration

To view your call logs, select the menu item ‘Calls’ and click ‘All Print Calls’

AvidTrak User Interface Lite/Static Number Viewing Calls

Select the date range for the call logs.

AvidTrak User Interface Lite/Static Number Viewing Calls

You can also listen to the recorded calls by clicking Listen/Download button on Recording column.

AvidTrak User Interface Lite/Static Number Viewing Calls

To deactivate a number that you do not wish to use temporarily, go back to manage numbers’ interface

AvidTrak User Interface Lite/Static Number Setting Change Dialog Box

Find the number that you wish to deactivate, click the green bulb icon in the Settings column against that number.

AvidTrak User Interface Lite/Static Number Return Dialog Box

Click the OK button when the Onscreen prompt asks you to reconfirm your decision on deactivating the number.

AvidTrak User Interface Lite/Static Number Return Dialog Box
If you have questions regarding the above instructions please email Support@avidtrak.com or call (310) 275-3066 (Monday-Friday, 8am to 5pm Pacific)