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Starter Professional Agency

Compare

Features included per Package

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

5 10 30
Minutes

Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

500 1500 2500
SMS

SMS:

The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period.

100 300 1000
Call Recording Minutes

Call Recording Minutes:

The number of minutes for which call recording will be available if recording will be set to on for the phone number.

500 1500 2500
CNAME Lookup Calls

CNAME Lookup Calls:

Number of calls for which caller name will be fetched (if enabled).

50 100 300
Client Accounts

Client Accounts:

Number of client accounts agency will be able to create.

1000
Agency Sub Accounts

Agency Sub Accounts:

Number of sub accounts agency will be able to create.

10

Overage

Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

$2.00 $2.00 $2.00
Minutes

Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

$0.07 $0.07 $0.07
SMS

SMS:

The number of sms that a supervisor can send or receive. Overage charges are applicable only after the respective volume has been exceeded for the period.

$0.50 $0.50 $0.50
Call Recording Minutes

Call Recording Minutes:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

$0.0325 $0.0325 $0.0325
CNAME Lookup Calls

CNAME Lookup Calls:

Rate per lookup for the caller name.

$0.0325 $0.0325 $0.0325

Attribution

Offline Call Tracking
Online Call Tracking
Dynamic Number Insertion (DNI)
Keyword-Level Attribution
Localized DNI

Reporting

Custom Dashboards
Custom Scheduled Reports
Email Alerts & Summaries

Call Analytics Tools

Call recording
Custom Call Tagging
Call Scoring
Text Tagging
Call transcriptions
Keyword Flagging
Custom Lead Tagging & Filtering

"Never Miss A Lead" Features

Call forwarding
Email notification
Custom Routing
mobile app
custom agent setup
Multilevel IVR and Advanced Call Queues

Available Integrations

Google Analytics
Google Ads
Bing Ads
Wordpress plugin
AMP plugin
Google Ads Mobile Click-to-Call
Google Data Studio
API & Webhooks
Hubspot
Google My Business
WixAuto-lead Data Format (ADF)
Unbounce
Custom Cookie Capture
Salesforce
Optimizely X
Marin
Google Marketing Platform
Free Trial

* $20 free credit / 30 days
(whichever comes first)

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Starter Intermediate Enterprise

Compare

Features included per Package

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Calls

Calls:

The specified 30-day volume of calls in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

50 200 400
Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

1 5 5
Talktime Minutes

Talktime Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

400 800 3000
Call Monitoring

Call Monitoring:

The number of minutes that a supervisor can listen in to client-agent calls. Overage charges are applicable only after the respective volume has been exceeded for the period.

50 75 100
Consults

Consults:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

50 75 100
Transfers

Transfers:

The number of instances that a call is transferred to a different call-queue or to an outside line.

50 75 100

Overage

Calls

Calls:

The specified 30-day volume of calls in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

$0.0325 $0.0325 $0.030
Number

Number:

The specified 30-day quantity of local phone numbers in each package. Overage charges are applicable only after the respective volume has been exceeded for the period.

$1.00 $1.00 $1.00
Talktime Minutes

Talktime Minutes:

The specified 30-day volume of talk time minutes in each local package. Overage charges are applicable only after the respective volume has been exceeded for the period.

$0.05 $0.05 $0.05
Call Monitoring

Call Monitoring:

The number of minutes that a supervisor can listen in to client-agent calls. Overage charges are applicable only after the respective volume has been exceeded for the period.

$0.01 $0.01 $0.01
Consults

Consults:

The number of minutes that an agent can place a call on hold to interact with a supervisor.

$0.0325 $0.0325 $0.030
Transfers

Transfers:

The number of instances that a call is transferred to a different call-queue or to an outside line.

$0.0325 $0.0325 $0.030

Attribution

Offline Call Tracking
Online Call Tracking
Dynamic Number Insertion (DNI)
Keyword-Level Attribution
Localized DNI

Reporting

Custom Dashboards
Custom Scheduled Reports
Email Alerts & Summaries

Call Analytics Tools

Call recording
Custom Call Tagging
Call Scoring
Text Tagging
Call transcriptions
Keyword Flagging
Custom Lead Tagging & Filtering

"Never Miss A Lead" Features

Call forwarding
Email notification
Custom Routing
mobile app
custom agent setup
Multilevel IVR and Advanced Call Queues

Available Integrations

Google Analytics
Google Ads
Bing Ads
Wordpress plugin
AMP plugin
Google Ads Mobile Click-to-Call
Google Data Studio
API & Webhooks
Hubspot
Google My Business
WixAuto-lead Data Format (ADF)
Unbounce
Custom Cookie Capture
Salesforce
Optimizely X
Marin
Google Marketing Platform
Free Trial

* $20 free credit / 30 days
(whichever comes first)

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Free Trial

* $20 free credit / 30 days
(whichever comes first)

Clarifications on Pricing for Call Tracking Numbers & Minutes

AvidTrak Numbers come packaged with Call Tracking Software which comprises of a hosted software solution. The call tracking service is a prepaid service which is offered on a month-to-month basis.

Our service fee structure is broken up into:

  • Monthly recurring charges for phone number rental
  • Talk time minutes for inbound phone calls

Monthly Recurring Charges for Phone Number Rental

The phone number rental is collected in advance every month on the 1st of the month. We do not refund monthly rental fee after it has been deducted from your account.

Talk time Minutes for Inbound Phone Calls

Charges for talk time on the phone use accrue daily. Your account will be charged for the amount of talk time incurred by you.

AVIDTRAK PRICING FAQs!

How many call tracking numbers do I need for keyword call tracking?

Use the Estimator tool to determine how many phone numbers you will need to perform keyword level call tracking.

What happens if my account balance drops below $0?

If your account balance drops below $0 services to your account may be suspended. It is therefore essential that your account always maintain a positive balance. In the event that your credit card is declined AvidTrak’s billing system will issue a warning email advising you of the issues evidenced with your card. It is therefore important that you keep your billing email updated. Your billing email on file may be verified and/or updated by logging into your account and clicking  My Account > My Account Setting.

How to make a one-time payment in lieu of automatic recharge?

If you do not wish to use the auto recharge payment feature and prefer to make one-time payment with your credit card to top up your account then use the Add Funds Through PayPal feature. Note: You do not need a PayPal account to pay through PayPal and you may use AMEX, VISA or MasterCard to in lieu of PayPal.

Why we do not offer “Use-it-or-Lose-it” Set Pricing Schemes

If you have been doing comparison shopping you may have come across pre-packaged bundled pricing offering you rates of $25 or $30 per month for a fixed set of local call tracking numbers with pre-purchased local call minutes.

These types of bundled schemes are “Use-it-or-Lose-it” pricing contracts which serve you well only if your-monthly-usage is exactly on the dot and is not ever under or over the limitation imposed by the call tracking company. In “Use-it-or-Lose-it” pricing contracts if you under use your service, the effective cost per number and per minute becomes much higher. And you will evidence the same higher tariff if you overuse your service through overage charges.

To keep our pricing fair and actual call tracking costs transparent, we offer our clientele the ability to pick as few numbers as they wish (even one number per account is allowed). Charges for call tracking minutes are also computed based on actual usage.

We Pair With Your Marketing Tools

AvidTrak connects to the tools you use to save you time and automate mundane work.

The power to engage billions of customers on a global scale

With our platform and your ideas, you can focus on the marketing that matters.

Millions of interactions across channels with 99.999% uptime

Choose from thousands of phone numbers in dozens of countries

10,000+ businesses trust AvidTrak for communications with enterprise-grade security

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